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141

operations executive

  • Confer with customers by telephone, Chat, Email & Whatsapp to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
  • Keep records of customer in backend panel interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
  •  Create, edit and upload product photography and descriptions to the ecommerce platform and remove discontinued/out-of-stock items in a timely manner; 
  • Review records or reports pertaining to activities such as Delivery, Refunds , or shipping to verify details, monitor work activities, or evaluate performance.
  • Guide and advise potential customers with the aim of converting to purchase
  •  Ensure a satisfactory outcome for the customer and resolve issues fairly while maintaining a positive image of  Company in the customer’s mind and adhering to corporate terms & conditions 
142

operations executive

  • Managed call centre operations for the ReStok platform which has over 15 companies and over 3000 retailers
  • Helped in setting up the call centre operations working with the technology team
  • Performed over 100 calls a day for orders on the ReStok platform
  • Part of the operations team that processed 1 Lakh worth orders daily with a TAT of less than 24 hours
143

operations executive

  • Currently working as a Relationship Manager in ClearTax Marketplace
  • Assists clients with their Income Tax return filings
  • Handles Company Incorporations, Trademark Registrations, GST Registrations and filings
  • Connecting with clients in order to sell CA assisted plans
  • Responsible of handling Cleartax support and client escalations
  • Focus to complete the orders at the SLA provided
  • Handles training of new employees 
144

operations executive

  • Researching travel options and presenting the best deal in the terms of requirements. 
  • Ensure all the booking and reservations are processed accurately.
  • Monitoring booking throughout the working days. Negotiating corporate and the best rates with the hotels. Booking rail, hotels, domestic and international air travel. 
  • Monitoring competitor activity in order to maintain the most competitive rates. 
  • Ensuring the travel, brochures and promotional literature are displayed prominently.