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medical support assistant

  • Recorded Emergency Room visits and created referrals for outpatient visits and inpatient stays.
  • Collaborated with Indian Health Services Fiscal Intermediary to ensure insurance information was accurate and up-to-date.
  • Create, maintain, and enter information into department-wide databases.
  • Set up and manage paper or electronic filing systems, recording information, updating paperwork, or maintaining documents, such as insurance information, medical visits, and outside agency correspondence.
  • Protect the security of medical records to ensure that confidentiality is maintained according to HIPAA guidelines
  • Maintained daily mail operations such as pickup, delivery, postage, and distribution.

medical support assistant

  • Performed a variety of receptionist and other clerical duties and substantive technical assistance.
  • Maintained a variety of office files, supplies and equipment
  • Conducted department management reviews and prepared descriptive reports, assisted in identifying and resolving problems in support of patient care and treatment.
  • Reviewed clinical procedures designed to improve and expedite flow of work and provided recommendations to clinic supervisor.
  • Assisted in training of personnel in the usage of clinical platform programs utilized for daily patient administrative data entry.
  • Processed claim denial adjustments to patient accounts.
  • Provided and facilitated health care, medical education training and support to over 50,000 Soldiers of Fort Hood’s 3rd Armored Corps.

medical support assistant/compensation and pension

  • Served as Case manager for the Compensaton and Pension’s Integrated Disability Evaluation System (IDES). 
  • Interviewed and/or pre-regtered applicant by securing neccessary information into the data base of the Department of Veteran’s Affairs Benefits Agency.
  • Responsible for the Case Management of over 5,000 Veterans that fell under the prevue of the Austin VA Outpatient Clinic, C&P Office.
  • Cooridanated and arranged for medical infromation from Veteran’s medical treatment records to initiate disability, compensation, and pension process.
  • Responsible of the scheduling and records management of 13 physicians, audiologist, and mental heath professionals.
  • Responsible for administrative, human resource functions, training, and logistical support for the C&P professionals.
  • Provided personal, written, telephonic and electronic contact with Veterans, their families, and clinical and administrative staff of the Austin VA OPC, othe VA Medical Center and Regional Offices and Veterans Benefits Agency Staff to ensure proficient and timely attetion to detail to , all Compensation and Pension cases.

medical support assistant

  • Responsible for monitorin and analyzing calls
  • Disseminates new VA directives and procedures that impact/relate to front desk and clinic operations
  • Responsible for training staff
  • Anticipates problem and develops system and processes to ensure the goals and mission of the VA are met 
  • Establishes and manages profiles for all clinics
  • Work w/ lead MSA’s and supervisors to ensure clinic setup is closely monitored effectively supporting the needs of clinic and make necessary adjustments
  • Provides support in clinical projects, reports, surveys, evaluations