intake specialist Resume Examples

intake specialist

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Process incoming prescriptions for new and existing patients.
Obtain demographic information, verify insurance, fill orders and education patients on proper use of medical equipment.
Manage multi-line phone system.
Maintain patient files.
Ensure overall patient satisfaction.

Assisted veterans, widows and/or spouse with the VA benefit callled Aid and Atendance overthe phone.
Took 10 minute questionaires and filled out pre screening.
Assisted caller with any questions pertaining to the benefit.
Open new cell phone accounts for low income families.

Answer high level of general questions, related policy information and educate customers on the disability process.
Accepting calls and filing Short Term Disability, Family Medical Leave, Ad Long Term Disability.
Manage each effectively, balancing the needs to listen and obtain details from the caller with the nee to minimize excessive call time.
Perform all duties in a caring and respectful manner the promote team concepts and consistently standards confidentiality punctuality and attendance.

Processed applications, payments, corrections, endorsements and cancellations for automotive insurance policies.
Handled 20-50 calls daily from new customers and also existing customers with outstanding issues on newly opened accounts.
Successfully cross-trained in data entry and processing of insurance documents and faxes.
Responsible for communicating and collecting information from prospective Comanche Nation Workforce clients, students or patrons for the purposes of determining program eligibility.

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