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1
help desk supervisor
- 2nd Level Support Onsite Engineers for Xerox Products
- Troubleshoot on Xerox Devices Printer, Fax and Scanner All in one – Manage over 16 employees Daily Reports & Metrics
- Daily Meetings check Metrics Performance with Client
- Recruiting, training and supporting help desk representatives and technicians
- Ensuring customer service is timely and accurate daily basis
- Contribute to improving customer support by actively responding to queries and handling Complaints –
- Establish best practices through the entire technical support process Follow up with customers to identify areas of improvement – Provide Feedback to agents weekly
2
help desk supervisor
- Provided assistance to the sales representatives.
- Received, analyzed, and resolved any problem or irate calls.
- Trained new hires on system and product knowledge.