5 Amazing help desk supervisor Resume Examples (Updated 2023) + Skills & Job Descriptions

You love working with people and you are good at multitasking. Others turn to you for your help with troubleshooting equipment and problem-solving. Your job as a help desk supervisor fits you to a T, but now you find yourself in search of a new position. You are wondering how you will ever convey to prospective new employers the depth and range of your capabilities or the passion you have for your work. What you need is a fantastic introduction to them in the form of a great resume. Your help desk supervisor resume can go before you and shine a bright light on your stellar list of qualifications and accomplishments. Hiring managers may find good reason to take extra time reviewing your document because, as they read it, they can imagine you fitting into their company culture very nicely. However, writing such a resume is not easy. Turn to us for help. With our wealth of expert-level tips and resume sample templates, you can create your own effective resume quickly and be on your way to landing the job interviews you need to secure your new job.

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help desk supervisor: Resume Samples & Writing Guide

Employment history

Lead Help Desk Supervisor, Apple Cupertino, California

November 2021 – Present

Create and manage help desk schedules
Ensure customer service standards are met and exceeded
Resolve customer complaints and disputes in a timely manner

Help Desk Supervisor, Amazon Seattle, Washington

April 2021 – October 2021

Maintain and update help desk software and hardware
Analyze customer feedback and data to identify areas of improvement
Train and mentor help desk personnel on technical and customer service skills

Jr. Help Desk Supervisor, Apple Cupertino, California

November 2019 – March 2021

Train and mentor help desk staff in customer service and technical support
Train and mentor help desk personnel on technical and customer service skills
Provide technical support to customers via phone, email, and other communication channels

Education

University of Florida, Gainesville, Florida

Doctor of Office Administration, September, 2019

University of Florida, Gainesville, Florida

Bachelor of Arts in Accounting, September, 2015

Skills

Adaptability

Professionalism

Negotiation

Decision Making

Software Installation

Virtualization

Customer Service

Technical Support

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Employment history

Jr. Help Desk Supervisor, UnitedHealth Group Minnetonka, Minnesota

August 2021 – May 2022

Monitor customer service metrics to ensure quality standards are met
Train and mentor help desk personnel on technical and customer service skills
Train and mentor help desk staff in customer service and technical support

Education

Harvard University, Cambridge, Massachusetts

MD in Office Administration, June, 2021

Harvard University, Cambridge, Massachusetts

Bachelor of Science in Medical Office Administration, June, 2017

Skills

Business Acumen

Networking

Negotiation

Decision Making

Software Installation

Network Administration

System Troubleshooting

Customer Service

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Employment history

Lead Help Desk Supervisor, Google Mountain View, California

November 2016 – Present

Ensure customer service standards are met and exceeded
Ensure customer satisfaction by providing timely and accurate responses
Train and mentor help desk personnel on technical and customer service skills

Associate Help Desk Supervisor, CVS Health Woonsocket, Rhode Island

November 2015 – October 2016

Train and mentor help desk personnel on technical and customer service skills
Monitor and respond to customer inquiries, complaints, and requests in a timely manner
Supervise and coordinate the daily activities of help desk personnel

Entry Level Help Desk Supervisor, Bank of America Charlotte, North Carolina

May 2014 – October 2015

Monitor customer service metrics to ensure quality standards are met
Supervise and coordinate the daily activities of help desk personnel
Train and mentor help desk staff in customer service and technical support

Education

Cornell University, Ithaca, New York

Data Entry, March, 2014

Skills

Adaptability

Teamwork

Mentoring

Relationship Management.

Operating Systems

Data Entry

Network Administration

LAN/WAN

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Employment history

Chief Help Desk Supervisor, Bank of America Charlotte, North Carolina

February 2023 – Present

Ensure customer service standards are met and exceeded
Perform administrative tasks as needed
Develop and implement strategies to improve customer service

Help Desk Supervisor, General Electric Boston, Massachusetts

February 2022 – January 2023

Create and maintain help desk documentation, including procedures and policies
Monitor and respond to customer inquiries, complaints, and requests in a timely manner
Develop and implement strategies to improve customer service

Junior Help Desk Supervisor, Microsoft Redmond, Washington

February 2021 – January 2022

Provide technical support and guidance to help desk staff
Create and manage help desk schedules
Resolve customer complaints and disputes in a timely manner

Education

University of Wisconsin, Madison, Wisconsin

Bachelor of Science in Accounting, December, 2020

Skills

Quality Assurance

Critical Thinking

Flexibility

Organization

IT Support

System Administration

Operating Systems

Software Installation

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Employment history

Lead Help Desk Supervisor, Walmart Bentonville, Arkansas

November 2015 – Present

Monitor customer service metrics to ensure quality standards are met
Monitor customer service trends and recommend changes to improve customer service operations
Develop and manage help desk budgets

Associate Help Desk Supervisor, Walmart Bentonville, Arkansas

May 2015 – October 2015

Resolve customer complaints and disputes in a timely manner
Monitor and respond to customer inquiries, complaints, and requests in a timely manner
Develop and implement customer service policies and procedures

Jr. Help Desk Supervisor, General Electric Boston, Massachusetts

May 2014 – April 2015

Train and mentor help desk personnel on technical and customer service skills
Supervise and coordinate the daily activities of help desk personnel
Monitor help desk performance and provide feedback to staff

Education

University of Wisconsin, Madison, Wisconsin

Human Resources, March, 2014

Skills

Supervisory

Negotiation

Financial Management

Presentation

Windows Server

IT Support

Network Security

System Troubleshooting

Use This help desk supervisor Resume Template

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help desk supervisor Job Descriptions; Explained

If you're applying for an help desk supervisor position, it's important to tailor your resume to the specific job requirements in order to differentiate yourself from other candidates. Including accurate and relevant information that directly aligns with the job description can greatly increase your chances of securing an interview with potential employers.

When crafting your resume, be sure to use action verbs and a clear, concise format to highlight your relevant skills and experience. Remember, the job description is your first opportunity to make an impression on recruiters, so pay close attention to the details and make sure you're presenting yourself in the best possible light.

help desk supervisor

2nd Level Support Onsite Engineers for Xerox Products
Troubleshoot on Xerox Devices Printer, Fax and Scanner All in one – Manage over 16 employees Daily Reports & Metrics
Daily Meetings check Metrics Performance with Client
Recruiting, training and supporting help desk representatives and technicians
Ensuring customer service is timely and accurate daily basis
Contribute to improving customer support by actively responding to queries and handling Complaints –
Establish best practices through the entire technical support process Follow up with customers to identify areas of improvement – Provide Feedback to agents weekly

help desk supervisor

Provided assistance to the sales representatives.
Received, analyzed, and resolved any problem or irate calls.
Trained new hires on system and product knowledge.

help desk supervisor Job Skills

For an help desk supervisor position, your job skills are a key factor in demonstrating your value to the company and showing recruiters that you're the ight fit for the role. It's important to be specific when highlighting your skills and ensure that they are directly aligned with the job requirements, as this can greatly improve your chances of being hired. By showcasing your relevant skills and experience, you can make a compelling case for why you're the best candidate for the job.

How to include technical skills in your resume:

Technical skills are a set of specialized abilities and knowledge required to perform a particular job effectively. Some examples of technical skills are data analysis, project management, software proficiency, and programming languages, to name a few.

Add the technical skills that will get hired in your career field with our simple-to-use resume builder. Select your desired resume template, once you reach the skills section of the builder, manually write in the skill or simply click on "Add more skills". This will automatically generate the best skills for your career field, choose your skill level, and hit "Save & Next."

Computer Support
Network Administration
Troubleshooting
Operating Systems
Technical Support
Software Installation
System Administration
Hardware Maintenance
Active Directory
Help Desk Support
Windows Server
Data Entry
Customer Service
Network Security
LAN/WAN
System Troubleshooting
Virtualization
Network Troubleshooting
IT Support
Desktop Support.

How to include soft skills in your resume:

Soft skills are non-technical skills that relate to how you work and that can be used in any job. Including soft skills such as time management, creative thinking, teamwork, and conflict resolution demonstrate your problem-solving abilities and show that you navigate challenges and changes in the workplace efficiently.

Add competitive soft skills to make your resume stand-out to recruiters! Simply select your preferred resume template in the skills section, enter the skills manually or use the "Add more skills" option. Our resume builder will generate the most relevant soft skills for your career path. Choose your proficiency level for each skill, and then click "Save & Next" to proceed to the next section.

Communication
Interpersonal
Leadership
Time Management
Problem Solving
Decision Making
Critical Thinking
Creativity
Adaptability
Teamwork
Organization
Planning
Public Speaking
Negotiation
Conflict Resolution
Research
Analytical
Attention to Detail
Self-Motivation
Stress Management
Collaboration
Coaching
Mentoring
Listening
Networking
Strategic Thinking
Negotiation
Emotional Intelligence
Adaptability
Flexibility
Reliability
Professionalism
Computer Literacy
Technical
Data Analysis
Project Management
Customer Service
Presentation
Written Communication
Social Media
Troubleshooting
Quality Assurance
Collaboration
Supervisory
Risk Management
Database Management
Training
Innovation
Documentation
Accounting
Financial Management
Visualization
Reporting
Business Acumen
Process Improvement
Documentation
Relationship Management.

How to Improve Your help desk supervisor Resume

Navigating resume pitfalls can mean the difference between landing an interview or not. Missing job descriptions or unexplained work history gaps can cause recruiters to hesitate. Let's not even talk about the impact of bad grammar, and forgetting your contact info could leave your potential employer hanging. Aim to be comprehensive, concise, and accurate.

Employment history

Chief Help Desk Supervisor, Google Mountain View, California

February 2016 – May 2022

Develop and implement strategies to improve customer service
Develop and implement customer service initiatives
Maintain and update help desk software and hardware

Associate Help Desk Supervisor, Amazon Seattle, Washington

September 2014 – January 2016

Monitor and respond to customer inquiries, complaints, and requests in a timely manner
Monitor help desk performance and provide feedback to staff
Create and maintain help desk documentation, including procedures and policies

Junior Help Desk Supervisor, JPMorgan Chase New York, New York

March 2013 – August 2014

Supervise and coordinate the daily activities of help desk personnel
Monitor and respond to customer inquiries, complaints, and requests in a timely manner
Train and mentor help desk staff in customer service and technical support

Education

University of California, Berkeley, California

Bachelor of Science in Human Resources Management, January, 2013

Skills

Social Media

Reliability

Innovation

Strategic Thinking

Operating Systems

Virtualization

System Administration

Data Entry

Provide your Contact Information and Address Year Gaps

Always explain any gaps in your work history to your advantage.

Key Insights

Employers want to know what you've accomplished, so make sure to explain any gaps using a professional summary.
Adding extra details and context to explain why you have a gap in your work history shows employers you are a good fit for the position.

How to Optimize Your help desk supervisor Resume

Keep an eye out for these resume traps. Neglecting to detail your job roles or explain gaps in your career can lead to unnecessary doubts. Grammar blunders can reflect negatively on you, and without contact information, how can employers reach you? Be meticulous and complete.

Employment history

Lead Help Desk Supervisor, Walmart Bentonville, Arkansas

February 2018 – Present

Resond to customer service inquirys in a timely maner
Developd and implement strategys to improve customer service
Moniter and resond to customer inquirys

Help Desk Supervisor, CVS Health Woonsocket, Rhode Island

July 2017 – January 2018

Maintane and updat help desk softwere and hardwere
Analyze customer servce trends and recomend changes
Train and mentore help desk personnel on technicall and customer servce skills

Entry Level Help Desk Supervisor, CVS Health Woonsocket, Rhode Island

August 2016 – July 2017

"I went to the store to buy some food
I went to the store too buy some food.

Education

University of Florida, Gainesville, Florida

Bachelor of Arts in Business Administration, June, 2016

Skills

Computer Literacy

Flexibility

Project Management

Problem Solving

Software Installation

Hardware Maintenance

Network Troubleshooting

Network Administration

Include Job Descriptions and Avoid Bad Grammar

Avoid sending a wrong first impression by proofreading your resume.

Key Insights

Spelling and typos are the most common mistakes recruiters see in resumes and by simply avoiding them you can move ahead on the hiring process.
Before submitting your resume, double check to avoid typos.

help desk supervisor Cover Letter Example

A cover letter can be a valuable addition to your job application when applying for an help desk supervisor position. Cover letters provide a concise summary of your qualifications, skills, and experience, also it also gives you an opportunity to explain why you're the best fit for the job. Crafting a cover letter that showcases your relevant experience and enthusiasm for the Accounts Payable role can significantly improve your chances of securing an interview.

Lead Help Desk Supervisor
CVS Health
Woonsocket, Rhode Island

Greetings CVS Health Hiring Team

I am writing to express my interest in the Lead Help Desk Supervisor role at CVS Health. As a Help Desk Supervisor with 4 years of experience in Administrative & Clerical, I am confident that I have the necessary skills and expertise to succeed in this position.

Growing up, I always had a fascination with Records Management. As I pursued my education and gained experience in this field, I realized that this was where I could make the most impact. I have had the opportunity to work on things throughout my career like personal projects and voluntary work, which have developed in me a deep understanding of the challenges and opportunities in this field. I am excited to bring my passion and expertise to the role at and help your organization achieve its goals.

I appreciate the time and consideration you have given my application. I am confident that if we work together we could achieve great things and so I look forward to the opportunity to join your team.

Bests,
Gus King
799-651-4109
kinggus0@inbox.com

Gus King

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