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6

front office agent

  • Assisted fellow front desk team during busy check in and check out times.
  • Coordinated with the staff to cater to the needs of the guests.
  • Ensured that quality services are maintained for the guests.
  • The property included private apartment as well so organised & assisted tenants with services required.
  • Sort, and route incoming mail & packages for the guests & tenants and prepare outgoing mail.
7

front office agent

  • Directs call to guest rooms, staff, or departments through the switchboard or PBX system.
  • Receives guest messages and deliver the same to the guest
  • Logs all wake-up call requests and performs wake-up call services.
  • Provides information about hotel services to guests.
  • Knows what action to take when an emergency call is required.
  • Keep records of calls placed and received by all departments and