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6
front desk supervisor
- Reduced employee turnover at the site by implementing policies and schedules to work around the needs of the whole team.
- Achieved simplified procedures for staff and residents and effectively reduced paperwork and burden on higher management.
- Effectively trained new staff regarding site procedures, MS Office Suite, and customer service.
- Supervise the work of the employees to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems.
7
front desk supervisor
- Responsible for development and supervision of front desk staff by creating processes to ensure guests satisfaction and provide guests with a great service experience.
- Provide interdepartmental assistance upon request to ensure optimum service to guests, provide security service for meeting rooms, document maintenance needs on work orders and submit to Manager.
- Contributed to management team goals to build and sustain positive relationships with guests, co-workers, and supervisors through monitoring and tracking complaints, maintenance requests and housekeeping.
- Demonstrated proficient guest service, administrative and follow-up skills, as well as effective communication and cooperation with guests, supervisors, peers, subordinates, vendors and partners.
- Responsible for managing the daily activities of the front desk staff and ensured that guests receive outstanding customer service. Systematically trained each of the current and newly hired associates.
- Interviewed, hired, scheduled, trained, supervised, coordinated, motivated and evaluated job performance of up to 30 front desk/guest service, auditor’s, housekeeping and maintenance staff personnel.
8
front desk supervisor
- Promoted to management position after 8 months of entry-level ambassador employment
- Oversaw front desk team with training, support, and daily job duties
- Created schedules, managed payroll, and performed lower level managerial tasks
- Developed, implemented, and improved standard operating procedures for hotel
- Communicated with clients to fulfill requests and handle conflicts
9
front desk supervisor
- Provide assistance to customers with special billing issues.
- Supervise the work of 15 customer service representatives to ensure quality standards, deadlines, and proper procedures are being implemented.
- Train new employees on their job duties and ensure company policies are being followed.
- Evaluate employees’ job performance and recommend appropriate personnel action.
- Recruit, interview, and hire new potential employees.
- Arrange for maintenance repair work when needed.
- Resolve customer complaints and ensure great customer service is delivered to each guest.
10
front desk supervisor
- Operate multi line phones to answer, screen, or forward calls, providing information and taking messages for department heads.
- Greet persons entering establishment, assist with programming information and membership sales.
- Conduct tours and deliver talks describing features of facilities.
- Assisted in interview process and hiring.
- Payroll and bank deposit.
- Use computers for various applications, such as Windows and Excel.
- Processed Scholarship applications for reduced membership.