front desk supervisor Resume Examples

You help keep hotels running in your role as front desk supervisor. You clean the hotel lobby, welcome all guests and visitors, work with other hotel staff members to upkeep rooms, and collect payments at the end of guest stays. You list these skills and many others on your front desk supervisor resume, but you have not heard from recruiters. Why is that? Perhaps your submission is not as strong as it could be. You have little time to impress hiring managers and encourage them to schedule an interview with you, so you must make every word count. That means including metrics when you can, using action words in bullet lists, adding keywords, and customizing skills according to specific company needs.  Do not feel down if you cannot nail the look and feel of your submission; front desk supervisors in their first position and those with more experience than you all fight to overcome the resume-writing hurdle. We are here to help with a resume sample, professional writing tips, and a template from expert resume writers. Show recruiters you have more than what it takes for the position you want. 
Build My Resume
resume
Use This front desk supervisor Resume Template

Not in love with this template? Browse our full library of resume templates

boy

Build your resume in 15 minutes

Use professional field-tested resume templates that follow the exact resume rules employers look for.
Build My Resume

Related Resumes & Cover Letters

6

front desk supervisor

  • Reduced employee turnover at the site by implementing policies and schedules to work around the needs of the whole team.
  • Achieved simplified procedures for staff and residents and effectively reduced paperwork and burden on higher management.
  • Effectively trained new staff regarding site procedures, MS Office Suite, and customer service.
  • Supervise the work of the employees to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems.
7

front desk supervisor

  • Responsible for development and supervision of front desk staff by creating processes to ensure guests satisfaction and provide guests with a great service experience.
  • Provide interdepartmental assistance upon request to ensure optimum service to guests, provide security service for meeting rooms, document maintenance needs on work orders and submit to Manager.
  • Contributed to management team goals to build and sustain positive relationships with guests, co-workers, and supervisors through monitoring and tracking complaints, maintenance requests and housekeeping.
  • Demonstrated proficient guest service, administrative and follow-up skills, as well as effective communication and cooperation with guests, supervisors, peers, subordinates, vendors and partners.
  • Responsible for managing the daily activities of the front desk staff and ensured that guests receive outstanding customer service. Systematically trained each of the current and newly hired associates.
  • Interviewed, hired, scheduled, trained, supervised, coordinated, motivated and evaluated job performance of up to 30 front desk/guest service, auditor’s, housekeeping and maintenance staff personnel.
8

front desk supervisor

  • Promoted to management position after 8 months of entry-level ambassador employment
  • Oversaw front desk team with training, support, and daily job duties
  • Created schedules, managed payroll, and performed lower level managerial tasks
  • Developed, implemented, and improved standard operating procedures for hotel
  • Communicated with clients to fulfill requests and handle conflicts 
9

front desk supervisor

  • Provide assistance to customers with special billing issues.
  • Supervise the work of 15 customer service representatives to ensure quality standards, deadlines, and proper procedures are being implemented.
  • Train new employees on their job duties and ensure company policies are being followed.
  • Evaluate employees’ job performance and recommend appropriate personnel action.
  • Recruit, interview, and hire new potential employees.
  • Arrange for maintenance repair work when needed.
  • Resolve customer complaints and ensure great customer service is delivered to each guest.
10

front desk supervisor

  • Operate multi line phones to answer, screen, or forward calls, providing information and taking messages for department heads.
  • Greet persons entering establishment, assist with programming information and membership sales.
  • Conduct tours and deliver talks describing features of facilities.
  • Assisted in interview process and hiring.
  • Payroll and bank deposit.
  • Use computers for various applications, such as Windows and Excel.
  • Processed Scholarship applications for reduced membership.
1 2 3 4 5

Other Great Resumes & Cover Letters from this Industry:

Suggested Reading:

Related Articles

Resume Design Tips and Tricks

Resume Design Tips and Tricks

Creating a resume that stands out from the rest doesn’t have to be rocket science. With just a few tips and tricks, you can make your professional resume a shining...

Read more