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31
front desk officer
- To engage with the customers for proper menu guidance via the call or at the reception.
- To manage the restaurant’s cash inventory.
- To listen to the customer’s feedback and complaints.
- To manage the POS system.
32
front desk officer
- Greeting guests and patrons as they arrive
- Handling guest check-ins and check-outs appropriately
- Computing bills and take payments
- Managing accurate accounting of all rooms
- Taking reservations and answering queries regarding hotel’s service over the telephone through emails and in person
- Preparing confirmation letters and billings for Corporate Accounts
- Handling transportation reservations
33
front desk officer
- Prepare and issue work schedules, deadlines, and duty assignments for co-workers
- Assisting customer on their check-in and check- out
- Organizing events such as parties
- Entertaining customer with their concerns
34
front desk officer
- Good communication to costumer.
- Handle costumer request and compliant
- Provide assistance for customers request.