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front desk executive

  • Main job was to do check-in and check-out activities for an average of 35 guests per shift. 
  • conducted briefing sessions daily
  • Handled guest complaints and requests in a professional manner.
  • Coordinated group arrivals and departures in a timely fashion
  • Prepared night audit, daily occupancy. 
  • Arranged accommodations in overbooked situations
  • Coordinated special billing arrangements and requests
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front desk executive

  • Greet hotel guests; answer any questions or concerns
  • Provide an outstanding guest experience
  • Maintain an orderly front desk
  • Operate computer programs and multi-line phone systems
  • Maintain guest records and book reservations
  • Complete basic cashier and bookkeeping responsibilities
  • Contact necessary staff to solve problems when challenges arise, ensuring guest comfort
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front desk executive

  • Cash handling and bill counter. 
  • Helping and placing orders to the customers.
  • Assistance to chef in the kitchen.
  • Maintaining accounts in the restaurant and super market.
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front desk executive

  • Consult with customers to evaluate needs and determine best options.
  • Counsel customers on options for service and coverage.
  • Consistently improve customer Satisfaction through expert resolution of conflicts , issues & concerns.
  • Developed  highly empathetic relationships and earned reputation for delivering exceptional customer service.
  • Resolved  service issues and shared benefits of additional services.
  • Promptly responded to general enquirers from clients via telephone & e-mail 
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front desk executive

  • Welcoming visitors in good manner
  • Managing & handling all paper work related to Front Desk Executive / Receptionist
  • Taking care of whole reception area look and feel wise in view of cleaning and hygienic environment.
  • Taking care of day to day activities related to reception area.