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customer support specialist

  • Knowledge over document-oriented databases like Mongo DB and in memory database Redis.
  • Actively participated in all QA and testing activities during UAT.
  • Involved in defect reporting, defect tracking and defect reproducing (In Mantis).
  • Sound Knowledge about Happy Fox (Ticketing support for emails, chats, MIS reports etc.).
  • Helping clients regarding technical issues with our widgets.
  • Answering questions from customers and prospective customers about the features and capabilities of our widgets.
  • Responsible for configuring and test any new hardware and software.

customer support specialist/lead

  •  Conducts huddles to ensure that the team is calibrated on the new/updated processes and guidelines 
  • Conducts one-to-one coaching and ensure that all agents are covered with at least 1-2 coaching sessions per month 
  • Handles back office transactions (cases escalated for processing by inbound agent) 
  • Handles and manages customer escalation and irate callers 
  • Caters cases escalated by other lines of business (Tech Support) and from Corporate Office 
  • Handles inbound calls (as backup) from Linksys customers (product replacement request and status, order status, refund request/status, pre and post-sale queries and other concerns 
  • Attends huddles and trainings on product updates, new and updated processes and procedures, company policy, quality assurance guidelines) 

customer support specialist

  • Assisted customers through a ticketing system with video game related issues, as well as hardware troubleshooting.
  • Audited and evaluated incidents where players were suspended for violating rules of conduct.
  • Assisted with recognizing and documenting currently known and possible future in-game issues.
  • Taking training sessions on new employees.

customer support specialist

  • Interact with customers daily to fulfill order needs and resolve customer complaints
  • Schedule Orders
  • Complete Purchase Orders
  • Perform regular maintenance on equipment

customer support specialist

  • Correspondence with customers in online chat and email.
  • Analysis of various situations of bank customers. Interaction with other departments of the bank in the process of solving the ticket.