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customer support specialist

  • Ensure that customer concerns are properly addressed with accuracy and efficiency
  • Handles inbound and outbound calls in a courteous manner
  •  Liaison among customer and support team  
  • Provides excellent communication skills
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customer support specialist

  • Managing multiple incoming calls, emails, tickets and live chats
  • Escalation of the requests to related departments and higher management 
  • Dealing with customer financial accounts
  • used an internal ticketing software (and later Salesforce) to log the details of these interactions
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customer support specialist

  • Worked for Voice support and assisted U.S clients for setting up their taxes for Cash-registers.
  • In order to resolve any problem, we need to dive deep for knowing the root cause. In such a way, helped customers easily by providing appropriate resolution for their issues and delighted them.
  • Worked as Subject management expert to provide assistance for new peers about the process.
  • Assisted on escalated contacts to resolve customer complaints or answer customers’ questions regarding policies and procedures.
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customer support specialist

  • Responsible for handling ticketing software and emails for customers. 
  • Troubleshooting and problem solving through management of the software provided.
  • Discovering and reporting new issues.
  • Coordinate with team members to ensure a work around or solution to a problem.
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customer support specialist

  • providing customer service in a timely manner via chat and email 
  • acting as a liaison between customers and management in order to enhance the overall customer experience 
  • analyzing complaints from customers and providing adequate solutions 
  • tracking proposed resolutions and following up with customers in a timely fashion 
  • developing and maintaining vast knowledge of the products and services offered 
  • communicating customer feedback to the appropriate departments, such as Technical and Marketing departments, in order to improve the overall customer experience 
  • understanding and empathizing with the customer’s needs and situation