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customer support specialist

  • Solving customer-related issues through company software tools
  • Solving technical issues with the customer accounts or company platform through company software tools and manuals
  • Escalations of the customer requests to related departments
  • Handling multiple phone calls, emails, tickets and live chats
  • Customer accounts updates upon requests
  • Explanation of the service specifications to the customers 

customer support specialist

  • Credit card account servicing and maintenance like statement request, merchant disputes, fee waivers  etc 
  • Offer assistance on paying of other bank credit card balance through balance transfers 
  • Compare and offer Low APR ACH credits/Credit card loans.
  • Sell fraud protection products.  

customer support specialist (technical support)

  • Identified the root cause of the client’s system issues, used system analysis and testing techniques to solve moderately complex application or system issues regarding ERP software like SAGE 50, SAGE 100 and SAGE 300 
  • Provided an extraordinary customer experience by handling inquiries through  various communication channels using Cisco Web Ex, email, phone etc. 
  • Contributed to and actively promoted self-service resources (knowledge-base, communities, etc.) to the customers 
  • Identified additional opportunities for Sage solutions to benefit the customer’s business needs 
  • Documented each customer contact using contact tracking systems in a clear,  concise, and understandable format 
  • Worked collaboratively and effectively within a team of peers and maintained a  positive, constructive attitude in the workplace 
  • Stayed current on technical and business knowledge in all assigned applications, as well as support processes and procedures 

customer support specialist

  • Mentoring teammates
  • Maintaining work and product quality 
  • Creating ideas for new projects
  • Monitoring  information for changes and risks 

customer support specialist

  • Organising, booking and scheduling technician appointments
  • Uploading payments into a shared computer system
  • Liasing with suppliers and ordering equipment 
  • Tracking inventory 
  • Data support specialist uploading and commissioning new accounts
  • Create billing and invoice orders for members