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1

customer support specialist

  • A moderator in LinkedIn Forums.
  • Handle premium membership queues.
  • Responsible to handle customer tickets using LCS tools.
  • Handle the customer tickets to manage the company pages, admins and company updates.
  • Escalate/Route the tickets based on the need. 
2

junior customer support specialist

  • Confirming that all avenues (via Phone, Chat or Email) are being attended for all follow up’s and new inquiries. 
  • Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions,  are taken.
  • Interacting with customers via text message interface 
  • Answering questions about product features and benefits
3

customer support senior specialist

  • Formulate, direct and coordinate marketing activities and policies to help major LCS clients of Google to promote products and services.
  • Subject Matter Expert in Google Ads high tier segment, who helps online business to achieve their sales & marketing targets with Paid Marketing services such as PPC, Re-marketing, Google Shopping ads, AdWords. 
  •  Monitored clients’ accounts to Identify opportunities and risks, and helped account managers in designing data-driven campaign strategies.
  •  Assist customers with Verizon Residential  service product kowledge, Sales  and account related  queries.
4

customer support specialist

  • Communicate directly with our clients and government officials (both Canadian and US).
  • Advise clients on the government authorities and permits needed to set up a trucking company.
  • Advise clients on Log Book audits and Hours of Service.
  • Advise clients on various government regulations.
  • Apply on behalf of clients to the appropriate government departments for authorities and permits required to operate.
  • Scheduling the renewal of required permits.
  • Receive and greet clients and customers.
5

customer support specialist

  • Inbound customer service calls handling
  • E-mail support
  • Processing online claims
  • Broad understanding and usage experience of Nuance.