Customer Support Specialist Resume Examples

customer support specialist

  • A moderator in LinkedIn Forums.
  • Handle premium membership queues.
  • Responsible to handle customer tickets using LCS tools.
  • Handle the customer tickets to manage the company pages, admins and company updates.
  • Escalate/Route the tickets based on the need. 

junior customer support specialist

  • Confirming that all avenues (via Phone, Chat or Email) are being attended for all follow up’s and new inquiries. 
  • Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions,  are taken.
  • Interacting with customers via text message interface 
  • Answering questions about product features and benefits

customer support senior specialist

  • Formulate, direct and coordinate marketing activities and policies to help major LCS clients of Google to promote products and services.
  • Subject Matter Expert in Google Ads high tier segment, who helps online business to achieve their sales & marketing targets with Paid Marketing services such as PPC, Re-marketing, Google Shopping ads, AdWords. 
  •  Monitored clients’ accounts to Identify opportunities and risks, and helped account managers in designing data-driven campaign strategies.
  •  Assist customers with Verizon Residential  service product kowledge, Sales  and account related  queries.

customer support specialist

  • Communicate directly with our clients and government officials (both Canadian and US).
  • Advise clients on the government authorities and permits needed to set up a trucking company.
  • Advise clients on Log Book audits and Hours of Service.
  • Advise clients on various government regulations.
  • Apply on behalf of clients to the appropriate government departments for authorities and permits required to operate.
  • Scheduling the renewal of required permits.
  • Receive and greet clients and customers.

customer support specialist

  • Inbound customer service calls handling
  • E-mail support
  • Processing online claims
  • Broad understanding and usage experience of Nuance.

customer support specialist

  • Customer Support Team catering to clients in China, Hong Kong, Taiwan, Singapore, Malaysia (Languages supported:Mandarin, Cantonese, English, Malay)
  • Liaise with hotels across the globe to assist clients in bookings and inquiries 
  • Support clients for amendments & cancellations 
  • Ensure customer satisfaction by providing timely updates to clients

customer support specialist

  • Answered customer calls based on a queue.
  • Assisted customers with new and existing reservations.
  • Worked from home with little supervision.
  • Made special accommodations for customers with disabilities. 
  • Followed all DOT, ATC and, company policies.

customer support specialist

  • Liaise with clients and international departments to resolve and improve client relationship
  • Monitor and Report compliance related activities
  • Provide information about products and services offered
  • Confer with users to discuss issues

customer support specialist

  • Answered inquiries from customers in person and on the phone.
  • Handling complaints, providing approprite solutions and alternatives within the time limits and following up to ensure resolution.
  • Preparing service reports by collecting and analyzing customer information.
  • Compiling reports on overall customer satisfaction.

customer support specialist

  • Provision of technical support to customers around the world
  • Managing email services and working with their features 
  • Installation and configuration of the products and services of the company
  • Troubleshooting customers issue