Customer Support Resume Examples

customer support

  • Listening to requests via-Tawk.to live chat services.
  • Calculate and quote charges for services requests by customers.
  • Listen to customer requests, referring to alphabetical or geographical directories to answer questions and provide email information.
  • Confer with customers via email to provide information about products or services, cancel accounts, or obtain details of complaints.

customer support

  • Universal Agent- receiving inbound call
  • CRT-Technical support
  • SG- Supervisor Group
  • ERD-Management Team/making outbound call 

customer support

  • Zendesk
  • SproutSocial
  • Google Console
  • Stripe
  • Trello
  • Cisco Spark
  • Google Calendars

customer support

  •  nature of their call in order to clearly and precisely address their inquiries in a professional manner
  • Utilized Siebel software for data entry of customer service information for accuracy and quality control
  • Typed memos, correspondence, reports and other documentation including follow-up letters to customers to ensure their questions were addressed and to assure them of support throughout the life of their membership
  • Created customer satisfaction survey utilizing Microsoft Word to drastically reduce potential problems
  • Assist colleagues administratively typing letters, memos, and reports

customer support

  • Provide assistance for customers with different solutions.
  •  Assist with placement of orders, refunds, or exchanges. 
  • Used to assist the customers and their quires related to TATASKY CABLE SERVICE. 
  • occasionally had to support on floor to new recruits. 

senior customer support

  • Receive/answer, support users (drivers/riders) via phone/email/chat/face to face…
  • Report and response to users’ feedback from all channels to leaders/managers.
  • Support junior agents.
  • Assignment from leaders.

customer support

  • provide help for customers by phone and e-mails
  • concluding subscriptions
  • executing information services
  • selling subscription packages by phone

customer support

  • Answer emails
  • Provided optimum information to customers on calls.
  • Partnered with executives to develop customer satisfaction training.
  • Introduced organizational survey and assessment process in the organization.

customer support

  • Dealing with customers and maintaining good relations with them. 
  • Manage customer service issues with customers
  • Handle customer complaints and escalate through the incident tracking system 
  • Stock management was a daily work. Order the stock required 
  • Resolving basic issues realted to Eftpos/POS machines and company printers
  • Worked with tools like RF Gun and Eftpos
  • Educated customers and who had questions about 7-Eleven policies and products

customer support

  • Tele calling for the Life Insurance of ICICI product.
  • Lead generating for the Health insurance of Reliance product.
  • Sales through the Tele calling for the Kotak insurance.
  • Explaining the quires of customers and generating appointments.
  • Filling application and updating KYC documents.
  • Handling floor and reports in absence of Team Lead.