- Listening to requests via-Tawk.to live chat services.
- Calculate and quote charges for services requests by customers.
- Listen to customer requests, referring to alphabetical or geographical directories to answer questions and provide email information.
- Confer with customers via email to provide information about products or services, cancel accounts, or obtain details of complaints.
- Universal Agent- receiving inbound call
- CRT-Technical support
- SG- Supervisor Group
- ERD-Management Team/making outbound call
- Google Console
- Cisco Spark
- Google Calendars
- nature of their call in order to clearly and precisely address their inquiries in a professional manner
- Utilized Siebel software for data entry of customer service information for accuracy and quality control
- Typed memos, correspondence, reports and other documentation including follow-up letters to customers to ensure their questions were addressed and to assure them of support throughout the life of their membership
- Created customer satisfaction survey utilizing Microsoft Word to drastically reduce potential problems
- Assist colleagues administratively typing letters, memos, and reports
- Provide assistance for customers with different solutions.
- Assist with placement of orders, refunds, or exchanges.
- Used to assist the customers and their quires related to TATASKY CABLE SERVICE.
- occasionally had to support on floor to new recruits.