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sr. customer support executive

  • Upsell the new upgraded packages to the customer over the chat
  • Verify the customer’s identity over the call
  • Resolve customer issues over the chat like internet speed, modem heat, reset, etc.
  • Send the installation kit to the customer’s address with the help of different teams.
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customer support executive

  • Tele calling on the Life Insurance policies of ICICI product.
  • Lead generation and conversion of Health insurance policies of Reliance product.
  • Explaining the fine prints of policies to customers and fix appointments
  • Filing application and updating KYC documents of converted customers
  • Handling floor and reports in absence of Team Lead.  
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customer support executive

  • Provide company policy information
  • Guide the customer through proper instruction
  • Solve customer issue, advice Alternet and other solutions
  • Follow up with customers through mail, call request & social media.
  • Customer support through Social Media.
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customer support executive

  • Listening to the customer requests or concerns in order to fix it by providing the best possible solutions.
  • Confirm orders with restaurants and follow  up until they are delivered to the customer on time.
  • Speak to customer and inform them their order status and inform any changes which the restaurant has suggested
  • Handle escalations pertaining to customer grievance of delayed orders, other issues faced while ordering.
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customer support executive

  • Interacted with customers over email and chat to resolve issues.
  • Troubleshooting the recurring issues with the customers via call to create  bug fixes.
  • Trained the new employees with the product and process knowledge.
  • Assisted the team lead in handling the high-value payment disputes.
  • Following up on customer inquiries not immediately resolved.
  • Filing DMCA to avoid piracy and make sure the publishers have the best publishing experience.