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56

customer support executive

  • Taking the calls of (Goods & Services Tax) portal related complaints such as return filling error, login related issue and return uploading issue etc.
  • Helping the taxpayers in filling the GST returns on the online portal.
  • Ensuring the customer satisfaction and understanding of the product or information.
  • Maintaining the good Quality score & good KPIs score for all months.
57

customer support executive

  • Served as the first point of contact between the customer and the company producing excellent customer service and tech-support for US based clients, Experienced handling 100+outbound calls daily and have a natural sales pitch towards procuring leads.
  • Confer with customers by telephone on regards to information about products or services, register complaints and assist technically to queries related to the product and its operations.
  • Report/document customer complaint and assist customers in technical issues and schedule calls back and record for future support.
  •  Procured customer satisfaction with positive customer reviews and 90% customer satisfaction, on call quality and mannerism.
  • Acted as the first point of contact to a client, grabbing a 120,000 Dollar worth deal for the company in the year 2013.
58

customer support executive

  • Was the best employee for the several months 
  • Achieved the perks and benefits and also has been assigned as auditor many times 
  • Establish and maintain relationship with individual or business customers or provide assistance with problems these customers may encounter.
  • Issue receipts, refunds, credits, or change due to customers make.
59

customer support executive

  • Up-selling & Cross-selling  new sky products
  • Breaking Down the Financials of the product to the clients if and when required.
  • Won the top performer award for the quarter.
  • Order Replacement Team (If order is cancel or Late delivered)
60

customer support executive

  • Maintained customer happiness with forward thinking strategies focused on addressing customer needs and resolving concerns
  • Responded to customer requests for product, services and company information
  • Collected customer feedback and made process changes to exceed customer satisfaction goals
  • Answered constant flow of customer calls in queue per minute
  • Handled escalated and upset calls, maintained and updated the outbound call reports