Customer Support Executive Resume Examples

customer support executive

  • Providing customers with product and service information.
  • Assisting customers with product configuration, error messages & other common issues.
  • Resolve customers service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.
  • Logging the case in CRM.
  • Transferring the customer to appropriate department if needed.

customer support executive

  •  Taking escalation calls and understanding the technical aspect of customer’s complaint.
  •  Registering customers’ complaint and assuring him complete support on behalf of company.
  •  Daily follow up with customers, Dealers and FCA officials to resolve customer’s complaint through Email, Chat and Voice processes.
  •  Documentation of every communication with excel sheet, Email and in DMS(software)
  •  Closing complaint with providing all the required support from dealer’s and FCA.
  •  Ensuring proper closure of customer’s complaint with satisfaction.

customer support executive

  • I worked in IGS, Bangalore for one fourth of a year.
  • My profession was based on Flipkart E-commerce process.
  • This was wonderful chance for me to know about Digital marketing.
  • I helped the customers those who had doubts about the product and to troubleshoot the problems in the product.
  • My talent had been proven there and I was appreciated by my seniors.

customer support executive

  • Build sustainable relationships and trust with customer accounts through open and interactive communication
  • Meet personal/customer service team sales targets and call handling quotas
  • Handle customer complaints, provide appropriate solutions and alternatives within the time limits
  • Worked as Semi Voice Process for Airtel 

senior customer support executive

  • Provide intermediate support to with the Team Leader in handling of the team consisting of 20-25 members.
  • Guide the team for achieve the daily, weekly and monthly targets and motivating them.
  • Supervise the shifts and scheduling for the team in effective manner.
  • Formulate weekly and monthly Team stats report and presenting to the management team. 
  • Manage escalations from the team and providing excellent customer service.

customer support executive

  • Providing Level 1 Technical support to mobile application users using ARTOO mobile app.
  • Attending the Inbound calls and answer the queries raised by users and making outbound calls.
  • Handling the team and sending reports to managers on daily wise and being interactive with clients.
  • Performed first-level core troubleshooting on mobile software problems and delivered accurate technical solutions.
  • Processed critical issues when additional assistance was required by referring user’s problems to specialists and supervisors.
  • Raising Tickets and segregating the queries into Categories and tag them accurately.
  • Handling customer complaints by provide appropriate solutions and alternatives within the time limits follow up to ensure resolution.

sr. customer support executive

  • Getting mails from Customer end regarding air-tel
  • Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints. services and replying to that mail, if necessary taking calls and responding to the customer
  • Arranged resolution of customer support issues that can’t be resolved by first line support.
  • Providing Complete knowledge and transfer to LEVEL2.

customer support executive

  • Front end support includes listening to students course related issues , finding the solution depending on the scenarios
  • If the full support can’t be provided in front end , taking help from technical experts finding solutions and then delivering the complete resolution
  • Process works in a blended way Live chats , Live calls , offline emails
  • Maintain records pertaining to inventory, personnel, orders and supplies.

customer support executive

  • Expedited completion of the new activation and customer complaints.
  • Assisted the Team Manager with the daily account activity.
  • Handled user queries regarding the billing, VAS, and Network Issues.
  • Retained the customers by providing customized offers based on their preferences.
  • Reduced the Postpaid to prepaid conversion by offering promotional discounts based on their profile.
  • Provided an exclusive assistance to Apple iPhone users.
  • Mentored the new customer service associates.

customer support executive

  • Act as a traversal contributor between Operations IT and clients, with respect to application support and development end. 
  • With respect to the applications support the KPI and SLA’s are discussed and agreed with the internal stake holders and external clients, check this in every half yearly based on clients overall business perspective. 
  • Conducting the business impact analysis (BIA), the IT infrastructure recommending solutions to plug the gaps. Creating Testing Environment; Conducting UAT, especially for Treasury Operations Systems such as OPICS and GMS; Migrating and Implementing Foreign-Exchange & Money Market systems, viz., OPICS, training processes and operations from New York to Chennai. 
  • Expertise in Lotus Notes administration, 100% desktop support, installing and maintaining backup process, using Arcserve 2000 and Brightstor backup 
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