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1

customer support executive

  • Providing customers with product and service information.
  • Assisting customers with product configuration, error messages & other common issues.
  • Resolve customers service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.
  • Logging the case in CRM.
  • Transferring the customer to appropriate department if needed.
2

customer support executive

  •  Taking escalation calls and understanding the technical aspect of customer’s complaint.
  •  Registering customers’ complaint and assuring him complete support on behalf of company.
  •  Daily follow up with customers, Dealers and FCA officials to resolve customer’s complaint through Email, Chat and Voice processes.
  •  Documentation of every communication with excel sheet, Email and in DMS(software)
  •  Closing complaint with providing all the required support from dealer’s and FCA.
  •  Ensuring proper closure of customer’s complaint with satisfaction.
3

customer support executive

  • I worked in IGS, Bangalore for one fourth of a year.
  • My profession was based on Flipkart E-commerce process.
  • This was wonderful chance for me to know about Digital marketing.
  • I helped the customers those who had doubts about the product and to troubleshoot the problems in the product.
  • My talent had been proven there and I was appreciated by my seniors.
4

customer support executive

  • Build sustainable relationships and trust with customer accounts through open and interactive communication
  • Meet personal/customer service team sales targets and call handling quotas
  • Handle customer complaints, provide appropriate solutions and alternatives within the time limits
  • Worked as Semi Voice Process for Airtel 
5

senior customer support executive

  • Provide intermediate support to with the Team Leader in handling of the team consisting of 20-25 members.
  • Guide the team for achieve the daily, weekly and monthly targets and motivating them.
  • Supervise the shifts and scheduling for the team in effective manner.
  • Formulate weekly and monthly Team stats report and presenting to the management team. 
  • Manage escalations from the team and providing excellent customer service.