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1
customer support executive
- Providing customers with product and service information.
- Assisting customers with product configuration, error messages & other common issues.
- Resolve customers service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.
- Logging the case in CRM.
- Transferring the customer to appropriate department if needed.
2
customer support executive
- Taking escalation calls and understanding the technical aspect of customer’s complaint.
- Registering customers’ complaint and assuring him complete support on behalf of company.
- Daily follow up with customers, Dealers and FCA officials to resolve customer’s complaint through Email, Chat and Voice processes.
- Documentation of every communication with excel sheet, Email and in DMS(software)
- Closing complaint with providing all the required support from dealer’s and FCA.
- Ensuring proper closure of customer’s complaint with satisfaction.
3
customer support executive
- I worked in IGS, Bangalore for one fourth of a year.
- My profession was based on Flipkart E-commerce process.
- This was wonderful chance for me to know about Digital marketing.
- I helped the customers those who had doubts about the product and to troubleshoot the problems in the product.
- My talent had been proven there and I was appreciated by my seniors.
4
customer support executive
- Build sustainable relationships and trust with customer accounts through open and interactive communication
- Meet personal/customer service team sales targets and call handling quotas
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits
- Worked as Semi Voice Process for Airtel
5
senior customer support executive
- Provide intermediate support to with the Team Leader in handling of the team consisting of 20-25 members.
- Guide the team for achieve the daily, weekly and monthly targets and motivating them.
- Supervise the shifts and scheduling for the team in effective manner.
- Formulate weekly and monthly Team stats report and presenting to the management team.
- Manage escalations from the team and providing excellent customer service.
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