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1
customer care supervisor
- Coming up with creative solutions that resolve issues for customers while still keeping the company in mind
- Providing help to other agents
- Reviewing requests from other agents and approving them or finding a different solution that would work better
- Working with international customers and interruptors
- Working with different type of programing to interact with our warehouses
- Being a lead contact for the merchants that we work with, as well as other departments through out the company
2
customer care supervisor
- Resolve customer complaints or answer customers’ questions our products and services.
- Supervise the work of office, or customer care agents to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems.
- Evaluate employees’ job performance.
- Resolve customers’ service or billing complaints by adjusting bills.
3
customer care supervisor
- Successfully retrained CS Team on SAP Sales Module, reducing error rate by 95%.
- Implemented ATP Hit for order Processing, reducing order reprogramming by 85%.
- Forged and nurtured impactful relationships with customers to cultivate loyalty, boosting customer satisfaction ratings to 99%.
- Implemented and developed customer service training processes.
- Increased efficiency and performance by monitoring team member productivity and providing feedback.
4
customer care supervisor
- Handled calls consistent with client and corporate policies, procedures, best practices and regulations.
- Documented, investigated, and responded to all customer inquiries in a timely and empathetic manner.
- Determined customer needs by asking relevant questions .
- Administered/filed/scanned disciplinary actions for employees.
- Interviewed/hired incoming applicants for customer care positions.
5
customer care supervisor
- Front and back office management
- Ensure the cash flow
- Management of a team of 15 people.
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