Customer Care Supervisor Resume Examples

customer care supervisor

  • Coming up with creative solutions that resolve issues for customers while still keeping the company in mind
  • Providing help to other agents 
  • Reviewing requests from other agents and approving them or finding a different solution that would work better
  • Working with international customers and interruptors
  • Working with different type of programing to interact with our warehouses
  • Being a lead contact for the merchants that we work with, as well as other departments through out the company

customer care supervisor

  • Resolve customer complaints or answer customers’ questions our products and services.
  • Supervise the work of office,  or customer care agents to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems.
  • Evaluate employees’ job performance.
  • Resolve customers’ service or billing complaints by  adjusting bills.

customer care supervisor

  •  Successfully retrained CS Team on SAP Sales Module, reducing error rate by 95%.
  • Implemented ATP Hit for order Processing, reducing order reprogramming by 85%.
  • Forged and nurtured impactful relationships with customers to cultivate loyalty, boosting customer satisfaction ratings to 99%.
  • Implemented and developed customer service training processes.
  • Increased efficiency and performance by monitoring team member productivity and providing feedback. 

customer care supervisor

  • Handled calls consistent with client and corporate policies, procedures, best practices and regulations.
  • Documented, investigated, and responded to all customer inquiries in a timely and empathetic manner.
  • Determined customer needs by asking relevant questions .
  • Administered/filed/scanned disciplinary actions for employees.
  • Interviewed/hired incoming applicants for customer care positions.  

customer care supervisor

  • Front and back office management 
  • Ensure the cash flow
  • Management of a team of 15 people.