Collections Agent Resume Examples

senior collections agent

  • Resolved Customers Queries as a CSA agent over incoming calls.
  • Arranged collection calls for the bank to get pending payments from fresh and old accounts (bucket collections).
  • Providing discounts per banks rules to close account collection and assisted clients on accounts of deceased members too.
  • Updated customer data at all time on the computer.
  • Attended Supervisor calls for my supervisors and line trainers.
  • Verified cash payments before processing per bank regulations with the verifier.
  • Arranged payment plans for the customers per eligibility.

collections agent

  • Maintained numerous call for the collection department.
  • Reported the amount of collections done at the end of the day. 
  • Negotiated the amount collected with the costumer to help the costumer get a good arrangement
  • Worked under pressure and also with multitask
  • Provide assistance for customers with special billing requests. 

collections agent

  • Attend to outgoing calls.
  • Inform customer of overdue accounts and amount currently owed.
  • Secure outstanding  debt by setting up payment plans with customers.
  • Assist customers update accounts.
  • Record new commitment to repay debt.
  • Escalate customers queries via emails.

collections agent

  • Count money and make bank deposits.Explain loan information to clients, such as available loan types, eligibility requirements, or loan restrictions.
  • Prioritize client debt repayment to avoid dire consequences
  • Negotiate with creditors on behalf of clients to arrange for payment adjustments, time extensions, or to set up payment plans.
  • Investigate payment histories and held funds to resolve client and creditor problems.
  • Train employees in job duties.
  • Discuss job performance problems with team to identify causes
  • Confer with customers by telephone or in person to cancel accounts, or obtain details of complaints

collections agent

  •  Business Consumer Flexible Collections Agent:Inbound/Outbound Collector for Multi-stage delinquency and charge-off accounts. 
  • Identifying financial issues.
  • Arranging Payment Plans for earliest and latest accounts.
  • Identifying fraud and disputes accounts..
  • Identifying and providing special support to vulnerable customers.
  •  Putting account status via TSYS/TS2. 
  • Input data updates to Microsoft Excel.

collections agent

  • Inbound/Outbound calls for past due payments.
  • Collect payments to bring account current and keep current.
  • Follow policies precisely in means of entry to customer’s account, observant for information released to customers.
  • Respectfully escalated calls that were far beyond ability to assist.
  • Handled payments via account number, credit card, debit card.

collections agent/banking fraud agent

  • Analyze business and individual credit card accounts and collect payment engagements, develop reimbursement strategies, restructuring credit loans, consolidating credit debt (collections)
  • Banking fraud prevention, analysis of credit card and personal banking accounts, holdings for fraud detection, prevention or damage assessment. Blocking, unblocking, securing accounts, password protection/authentication, case opening and escalation to support teams, Utilizing multiple platforms and databases to conduct preliminary investigation reports. Preventive card replacement.
  • Customer service, inbound/outbound customer care and problem solving.
  • Worked for Seterus, a mortgage servicer, collecting payments on past due accounts by phone.  

collections agent

  • Collect payments on past due accounts
  • Provide one call resolution 
  • Inform account holders on payment plans available
  • Utilize computer systems efficiently 
  • Work quickly and as accurate as possible
  • Follow policies and procedures in order remain compliant  

collections agent

  • Consisted in making all Outbound calls to customers who were behind on their payments and explaining the types of agreements/contracts that applied to them.
  • Answering any questions or doubts to help the customer have a better experience with our service.
  • Managing amount of money collected per day, per week, per month, etc. Tracked on Excel documents.
  • Fast paced job (100+ calls per day)
  • Goal driven (1,000 dollars per day) 

collections agent

  •  Collect payments on past due bills. 
  •  Call customers using telephone. 
  •  Inform clients of overdue accounts and amount currently owed 
  •  Attempt to collect payment. 
  •  Listen to customer’s story and determine if debt can be collected.