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1

senior collections agent

  • Resolved Customers Queries as a CSA agent over incoming calls.
  • Arranged collection calls for the bank to get pending payments from fresh and old accounts (bucket collections).
  • Providing discounts per banks rules to close account collection and assisted clients on accounts of deceased members too.
  • Updated customer data at all time on the computer.
  • Attended Supervisor calls for my supervisors and line trainers.
  • Verified cash payments before processing per bank regulations with the verifier.
  • Arranged payment plans for the customers per eligibility.
2

collections agent

  • Maintained numerous call for the collection department.
  • Reported the amount of collections done at the end of the day. 
  • Negotiated the amount collected with the costumer to help the costumer get a good arrangement
  • Worked under pressure and also with multitask
  • Provide assistance for customers with special billing requests. 
3

collections agent

  • Attend to outgoing calls.
  • Inform customer of overdue accounts and amount currently owed.
  • Secure outstanding  debt by setting up payment plans with customers.
  • Assist customers update accounts.
  • Record new commitment to repay debt.
  • Escalate customers queries via emails.
4

collections agent

  • Count money and make bank deposits.Explain loan information to clients, such as available loan types, eligibility requirements, or loan restrictions.
  • Prioritize client debt repayment to avoid dire consequences
  • Negotiate with creditors on behalf of clients to arrange for payment adjustments, time extensions, or to set up payment plans.
  • Investigate payment histories and held funds to resolve client and creditor problems.
  • Train employees in job duties.
  • Discuss job performance problems with team to identify causes
  • Confer with customers by telephone or in person to cancel accounts, or obtain details of complaints
5

collections agent

  •  Business Consumer Flexible Collections Agent:Inbound/Outbound Collector for Multi-stage delinquency and charge-off accounts. 
  • Identifying financial issues.
  • Arranging Payment Plans for earliest and latest accounts.
  • Identifying fraud and disputes accounts..
  • Identifying and providing special support to vulnerable customers.
  •  Putting account status via TSYS/TS2. 
  • Input data updates to Microsoft Excel.