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6

collections agent

  • Inbound/Outbound calls for past due payments.
  • Collect payments to bring account current and keep current.
  • Follow policies precisely in means of entry to customer’s account, observant for information released to customers.
  • Respectfully escalated calls that were far beyond ability to assist.
  • Handled payments via account number, credit card, debit card.
7

collections agent/banking fraud agent

  • Analyze business and individual credit card accounts and collect payment engagements, develop reimbursement strategies, restructuring credit loans, consolidating credit debt (collections)
  • Banking fraud prevention, analysis of credit card and personal banking accounts, holdings for fraud detection, prevention or damage assessment. Blocking, unblocking, securing accounts, password protection/authentication, case opening and escalation to support teams, Utilizing multiple platforms and databases to conduct preliminary investigation reports. Preventive card replacement.
  • Customer service, inbound/outbound customer care and problem solving.
  • Worked for Seterus, a mortgage servicer, collecting payments on past due accounts by phone.  
8

collections agent

  • Collect payments on past due accounts
  • Provide one call resolution 
  • Inform account holders on payment plans available
  • Utilize computer systems efficiently 
  • Work quickly and as accurate as possible
  • Follow policies and procedures in order remain compliant  
9

collections agent

  • Consisted in making all Outbound calls to customers who were behind on their payments and explaining the types of agreements/contracts that applied to them.
  • Answering any questions or doubts to help the customer have a better experience with our service.
  • Managing amount of money collected per day, per week, per month, etc. Tracked on Excel documents.
  • Fast paced job (100+ calls per day)
  • Goal driven (1,000 dollars per day) 
10

collections agent

  •  Collect payments on past due bills. 
  •  Call customers using telephone. 
  •  Inform clients of overdue accounts and amount currently owed 
  •  Attempt to collect payment. 
  •  Listen to customer’s story and determine if debt can be collected.