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1
client support specialist
- Processes and completes all daily accounting transactions
- Monitors and audits open items for proper placements and balances bank statements
- Assist in conservation efforts by contacting policyholders by telephone following the company processes and guidelines
- Thoroughly reviews and validates output to ensure accuracy
- Ensures processing techniques are compliant with Agency Operations and Support processing guidelines
- Responds to all client inquiries and provides prompt and accurate service to facilitate resolution.
- Provides excellent customer service by following up with clients and promptly responding to incoming telephone calls while being courteous and professional
2
client support specialist
- Assisted clients with multiple requirements and variety of set-ups. Specifically sales and recruitment.
- Provided consultations to client’s customers regarding their target and goals.
- Frequently used word processing, spreadsheet, database, and presentation software.
- Developed and maintained an internal client filing system.
3
client support specialist
- Report Creation
- Installation and configuration of CMS
- Report Analysis
- Data collection & classification
- Coordination of customer support through emails
- Order administration
4
client support specialist
- Attended and participated in interpersonal training programs
- Oversaw client’s daily activities and reported to each individual’s case manager
- Responsible for distributing client’s prescription medication on a daily basis
- Interacted with clients on a daily basis offering support and guidance
- Drug tested clients and recorded outcomes in nightly reports
5
client support specialist
- Confer with customers by telephone to provide information about products or services, as well to resolve high-level client escalations.
- Work assigned cases from creation to resolution, while building a strong report with the customer.
- Report directly to the clients providing updates regarding the participants via email.
- Self manage approximately 35 cases at any time, will full responsibility for those cases.
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