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client support specialist: Resume Samples & Writing Guide

Karl Ingram 951 Cherry St., Marquette, KS 67464
ingramkarl@hotmail.com
753-413-7403

Professional Summary

 Client Support Specialist with strong organizational and communication skills. Experienced in providing efficient and effective administrative and clerical support to ensure customer satisfaction. 

Employment history

Lead Client Support Specialist, CVS Health Woonsocket, Rhode Island
May 2014 – Present
  • Prepare and submit reports to management
  • Maintain client records, including contact information and account details
  • Manage client accounts and ensure payment processing
Client Support Specialist, Bank of America Charlotte, North Carolina
November 2012 – April 2014
  • Prepare and submit reports to management
  • Troubleshoot and resolve client issues in a timely manner
  • Maintain client records, including contact information and account details
Entry Level Client Support Specialist, JPMorgan Chase New York, New York
November 2011 – October 2012
  • Provide technical support to clients regarding products and services
  • Analyze customer feedback and develop strategies to increase customer satisfaction
  • Participate in client meetings and conference calls

Education

University of California, Berkeley, California
Master of Science in Business Administration, October, 2011
University of California, Berkeley, California
Bachelor of Arts in Office Administration, October, 2007

Skills

Process Improvement
Data Analysis
Coaching
Reliability
Office Administration
Database Management
Document Control
Data Processing

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Gus Franklin 342 Pine St., Milltown, WI 54858
franklin-gus@outlook.com
760-486-0295

Professional Summary

 Highly experienced Client Support Specialist with a proven track record of providing exemplary customer service. Skilled in problem-solving and communication, adept at managing multiple tasks and working collaboratively in a team environment. 

Employment history

Chief Client Support Specialist, UnitedHealth Group Minnetonka, Minnesota
December 2013 – Present
  • Analyze customer feedback and develop strategies to increase customer satisfaction
  • Respond to client inquiries and resolve client issues in a timely manner
  • Liaise with other departments to ensure client requests are fulfilled
Client Support Specialist, General Electric Boston, Massachusetts
December 2012 – November 2013
  • Monitor customer service metrics and suggest improvements
  • Develop and maintain relationships with clients
  • Respond to client inquiries and resolve client issues in a timely manner
Jr. Client Support Specialist, General Electric Boston, Massachusetts
July 2011 – November 2012
  • Provide administrative support to the client support team
  • Manage client accounts and ensure payment processing
  • Maintain client records, including contact information and account details

Education

University of Texas, Austin, Texas
Bachelor of Science in Office Administration, May, 2011

Skills

Stress Management
Visualization
Problem Solving
Communication
Data Entry
Document Preparation
Data Analysis
Scheduling
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Neil Harris 957 Mountain Road, Lincolnton, GA 30817
neilharris28@yahoo.com
625-940-6351

Employment history

Senior Client Support Specialist, CVS Health Woonsocket, Rhode Island
July 2022 – Present
  • Provide administrative support to the client support team
  • Manage client accounts and ensure payment processing
  • Ensure compliance with company policies and procedures
Client Support Specialist, Microsoft Redmond, Washington
February 2021 – June 2022
  • Ensure compliance with company policies and procedures
  • Assist with onboarding and training of new clients
  • Liaise with other departments to ensure client requests are fulfilled
Jr. Client Support Specialist, Amazon Seattle, Washington
July 2020 – January 2021
  • Manage client accounts and ensure payment processing
  • Liaise with other departments to ensure client requests are fulfilled
  • Develop and maintain relationships with clients

Education

Cornell University, Ithaca, New York
MD in Business Administration, May, 2020
Cornell University, Ithaca, New York
Bachelor of Arts in Accounting, May, 2016

Skills

Mentoring
Adaptability
Negotiation
Social Media
Scheduling
Accounts Payable/Receivable
Filing
Receptionist Duties
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Isaac Campbell 345 Hilltop Drive, Chatham, VA 24531
campbellisaac@yahoo.com
898-153-5971

Employment history

Lead Client Support Specialist, Bank of America Charlotte, North Carolina
July 2017 – Present
  • Assist with onboarding and training of new clients
  • Prepare and submit reports to management
  • Provide administrative support to the client support team
Client Support Specialist, JPMorgan Chase New York, New York
December 2016 – June 2017
  • Troubleshoot and resolve client issues in a timely manner
  • Maintain client records, including contact information and account details
  • Create and maintain documentation for client support processes
Entry Level Client Support Specialist, Walmart Bentonville, Arkansas
July 2015 – November 2016
  • Respond to client inquiries and resolve client issues in a timely manner
  • Assist with onboarding and training of new clients
  • Provide technical support to clients regarding products and services

Education

University of Wisconsin, Madison, Wisconsin
Doctor of Medical Office Administration, May, 2015
University of Wisconsin, Madison, Wisconsin
Bachelor of Arts in Accounting, May, 2011

Skills

Analytical
Database Management
Organization
Emotional Intelligence
Microsoft Office
Receptionist Duties
Filing
Customer Relations
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Oliver Scott 556 Willow St., Murray, IA 50174
scottoliver12@outlook.com
903-496-8699

Professional Summary

 Highly organized and detail-oriented Client Support Specialist with extensive experience providing administrative and clerical support to clients. Proven ability to build relationships with clients and ensure their satisfaction with services. 

Employment history

Senior Client Support Specialist, Google Mountain View, California
October 2009 – Present
  • Ensure compliance with company policies and procedures
  • Monitor customer service metrics and suggest improvements
  • Provide technical support to clients regarding products and services
Associate Client Support Specialist, CVS Health Woonsocket, Rhode Island
October 2008 – September 2009
  • Develop and maintain relationships with clients
  • Troubleshoot and resolve client issues in a timely manner
  • Provide technical support to clients regarding products and services
Jr. Client Support Specialist, Walmart Bentonville, Arkansas
October 2007 – September 2008
  • Create and maintain documentation for client support processes
  • Respond to client inquiries and resolve client issues in a timely manner
  • Troubleshoot and resolve client issues in a timely manner

Education

Stanford University, Stanford, California
MD in Medical Office Administration, August, 2007
Stanford University, Stanford, California
Bachelor of Arts in Human Resources Management, August, 2003

Skills

Documentation
Critical Thinking
Analytical
Mentoring
Office Administration
Accounts Payable/Receivable
Document Control
Spreadsheet Creation
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client support specialist Job Descriptions; Explained

If you're applying for an client support specialist position, it's important to tailor your resume to the specific job requirements in order to differentiate yourself from other candidates. Including accurate and relevant information that directly aligns with the job description can greatly increase your chances of securing an interview with potential employers.

When crafting your resume, be sure to use action verbs and a clear, concise format to highlight your relevant skills and experience. Remember, the job description is your first opportunity to make an impression on recruiters, so pay close attention to the details and make sure you're presenting yourself in the best possible light.

1

client support specialist

  • Processes and completes all daily accounting transactions
  • Monitors and audits open items for proper placements and balances bank statements
  • Assist in conservation efforts by contacting policyholders by telephone following the company processes and guidelines
  • Thoroughly reviews and validates output to ensure accuracy
  • Ensures processing techniques are compliant with Agency Operations and Support processing guidelines
  • Responds to all client inquiries and provides prompt and accurate service to facilitate resolution.
  • Provides excellent customer service by following up with clients and promptly responding to incoming telephone calls while being courteous and professional
2

client support specialist

  • Assisted clients with multiple requirements and variety of set-ups. Specifically sales and recruitment.
  • Provided consultations to client’s customers regarding their target and goals.
  • Frequently used word processing, spreadsheet, database, and presentation software.
  • Developed and maintained an internal client filing system.
3

client support specialist

  • Report Creation
  • Installation and configuration of CMS
  • Report Analysis
  • Data collection & classification
  • Coordination of customer support through emails
  • Order administration
4

client support specialist

  • Attended and participated in interpersonal training programs
  • Oversaw client’s daily activities and reported to each individual’s case manager
  • Responsible for distributing client’s prescription medication on a daily basis 
  • Interacted with clients on a daily basis offering support and guidance 
  • Drug tested clients and recorded outcomes in nightly reports
5

client support specialist

  • Confer with customers by telephone to provide information about products or services, as well to resolve high-level client escalations.
  • Work assigned cases from creation to resolution, while building a strong report with the customer. 
  • Report directly to the clients providing updates regarding the participants via email. 
  • Self manage approximately 35 cases at any time, will full responsibility for those cases.
1 2 3

client support specialist Job Skills

For an client support specialist position, your job skills are a key factor in demonstrating your value to the company and showing recruiters that you're the ight fit for the role. It's important to be specific when highlighting your skills and ensure that they are directly aligned with the job requirements, as this can greatly improve your chances of being hired. By showcasing your relevant skills and experience, you can make a compelling case for why you're the best candidate for the job.

How to include technical skills in your resume:

Technical skills are a set of specialized abilities and knowledge required to perform a particular job effectively. Some examples of technical skills are data analysis, project management, software proficiency, and programming languages, to name a few.

Add the technical skills that will get hired in your career field with our simple-to-use resume builder. Select your desired resume template, once you reach the skills section of the builder, manually write in the skill or simply click on "Add more skills". This will automatically generate the best skills for your career field, choose your skill level, and hit "Save & Next."

  • Data Entry
  • Office Administration
  • Microsoft Office
  • Typing
  • Customer Relations
  • Filing
  • Data Analysis
  • Document Preparation
  • Data Processing
  • Scheduling
  • Receptionist Duties
  • Telephone Skills
  • Inventory Management
  • Database Management
  • Bookkeeping
  • Accounts Payable/Receivable
  • Spreadsheet Creation
  • Inventory Control
  • Document Control
  • Document Scanning
  • Word Processing

How to include soft skills in your resume:

Soft skills are non-technical skills that relate to how you work and that can be used in any job. Including soft skills such as time management, creative thinking, teamwork, and conflict resolution demonstrate your problem-solving abilities and show that you navigate challenges and changes in the workplace efficiently.

Add competitive soft skills to make your resume stand-out to recruiters! Simply select your preferred resume template in the skills section, enter the skills manually or use the "Add more skills" option. Our resume builder will generate the most relevant soft skills for your career path. Choose your proficiency level for each skill, and then click "Save & Next" to proceed to the next section.

  • Communication
  • Interpersonal
  • Leadership
  • Time Management
  • Problem Solving
  • Decision Making
  • Critical Thinking
  • Creativity
  • Adaptability
  • Teamwork
  • Organization
  • Planning
  • Public Speaking
  • Negotiation
  • Conflict Resolution
  • Research
  • Analytical
  • Attention to Detail
  • Self-Motivation
  • Stress Management
  • Collaboration
  • Coaching
  • Mentoring
  • Listening
  • Networking
  • Strategic Thinking
  • Negotiation
  • Emotional Intelligence
  • Adaptability
  • Flexibility
  • Reliability
  • Professionalism
  • Computer Literacy
  • Technical
  • Data Analysis
  • Project Management
  • Customer Service
  • Presentation
  • Written Communication
  • Social Media
  • Troubleshooting
  • Quality Assurance
  • Collaboration
  • Supervisory
  • Risk Management
  • Database Management
  • Training
  • Innovation
  • Documentation
  • Accounting
  • Financial Management
  • Visualization
  • Reporting
  • Business Acumen
  • Process Improvement
  • Documentation
  • Relationship Management.

How to Improve Your client support specialist Resume

Navigating resume pitfalls can mean the difference between landing an interview or not. Missing job descriptions or unexplained work history gaps can cause recruiters to hesitate. Let's not even talk about the impact of bad grammar, and forgetting your contact info could leave your potential employer hanging. Aim to be comprehensive, concise, and accurate.

Victor Campbell 479 Riverside Drive, Chamberlain, SD 57325

Professional Summary

 A highly organized and detail-oriented Client Support Specialist with extensive experience in the administrative and clerical field. Proven track record of providing excellent customer service and support to ensure customer satisfaction. 

Employment history

Lead Client Support Specialist, Amazon Seattle, Washington
April 2014 – Present
  • Liaise with othe departments too ensure client requests are fulfiled
  • Prepare and submit reports too managment
  • Participate in client meetings and conference call's
Client Support Specialist, Google Mountain View, California
October 2013 – March 2014
  • Manage client accounts, and ensur payment processin
  • Provid administrativ support to the client support team
  • Ensur compliance with compani policys and procedurs
Jr. Client Support Specialist, Microsoft Redmond, Washington
April 2012 – September 2013
  • Resond to clint inquiries and reslove clint issues in a timely maner
  • Creat and maintain documantation for clint support proccesses
  • Analize custmer feedback and develope stragies to increse custmer satisfaction

Education

Stanford University, Stanford, California
Doctor of Business Administration, March, 2012
Stanford University, Stanford, California
Bachelor of Science in Accounting, March, 2008

Skills

Stress Management
Risk Management
Presentation
Innovation
Telephone Skills
Data Processing
Spreadsheet Creation
Bookkeeping

Avoid Spelling Mistakes and Include your Contact Information

Missing contact information prevents recruiters from understanding you're the best fit for the position.

Key Insights
  • Make sure you're not missing contact information on your resume. That should include your full name, telephone number and email address.
  • Make sure to use a professional email address as part of your contact information.
  • Highlight your contact information and double check that everything is accurate to help recruiters get in touch with you.

How to Optimize Your client support specialist Resume

Keep an eye out for these resume traps. Neglecting to detail your job roles or explain gaps in your career can lead to unnecessary doubts. Grammar blunders can reflect negatively on you, and without contact information, how can employers reach you? Be meticulous and complete.

Zack Campbell 647 Pine St., Annawan, IL 61234
campbell.zack@protonmail.com
666-992-7018

Employment history

Chief Client Support Specialist, UnitedHealth Group Minnetonka, Minnesota
May 2022 – May 2022
  • Provide administrative support to the client support team
  • Liaise with other departments to ensure client requests are fulfilled
  • Develop and maintain relationships with clients
Client Support Specialist, CVS Health Woonsocket, Rhode Island
December 2020 – May 2022
  • Assist with onboarding and training of new clients
  • Troubleshoot and resolve client issues in a timely manner
  • Manage client accounts and ensure payment processing
Jr. Client Support Specialist, Bank of America Charlotte, North Carolina
June 2019 – November 2020

    Education

    University of Texas, Austin, Texas
    MD in Human Resources Management, May, 2019
    University of Texas, Austin, Texas
    Bachelor of Arts in Business Administration, May, 2015

    Skills

    Quality Assurance
    Supervisory
    Presentation
    Negotiation
    Data Entry
    Scheduling
    Data Processing
    Word Processing

    Unexplained Year Gaps and Missing Job Experiences are a No-no

    Gaps in your resume can prevent recruiters from hiring you if you don't explain them.

    Key Insights
    • It's okay to have gaps in your work experience but always offer a valid explanation instead of just hiding it.
    • Use the gap to talk about positive attributes or additional skills you've learned.
    • Be honest and straightforward about the gap and explain it using a professional summary.

    client support specialist Cover Letter Example

    A cover letter can be a valuable addition to your job application when applying for an client support specialist position. Cover letters provide a concise summary of your qualifications, skills, and experience, also it also gives you an opportunity to explain why you're the best fit for the job. Crafting a cover letter that showcases your relevant experience and enthusiasm for the Accounts Payable role can significantly improve your chances of securing an interview.



    Karl
    Ingram     ingramkarl@hotmail.com
    753-413-7403
    951 Cherry St., Marquette, KS
    67464

    Lead Client Support Specialist
    General Electric
    Boston, Massachusetts

    To the respected General Electric Hiring Team


    I am writing to express my interest in the Lead Client Support Specialist role at General Electric. As a Client Support Specialist with 12 years of experience, I am confident that I possess the necessary skills and qualifications to excel in this position.


    As someone who has always been driven by a desire to solve complex problems and make a difference in the world, I have pursued opportunities to learn and grow throughout my life. My experience in this field has equipped me with valuable skills such as Process Improvement and Data Analysis that have planted in me a great work ethic. I am excited to apply these skills and my enthusiasm for Administrative & Clerical to the role and contribute to your organization's success.


    Thank you for considering my application for the Lead Client Support Specialist role. I am very passionate about this field and possess a deep understanding of the industry so, I am thrilled about the opportunity to contribute to your organization's success.


    Best regards,
    Karl Ingram
    753-413-7403
    ingramkarl@hotmail.com

    Karl Ingram






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