client support specialist Resume Examples

client support specialist

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Processes and completes all daily accounting transactions
Monitors and audits open items for proper placements and balances bank statements
Assist in conservation efforts by contacting policyholders by telephone following the company processes and guidelines
Thoroughly reviews and validates output to ensure accuracy
Ensures processing techniques are compliant with Agency Operations and Support processing guidelines
Responds to all client inquiries and provides prompt and accurate service to facilitate resolution.
Provides excellent customer service by following up with clients and promptly responding to incoming telephone calls while being courteous and professional

Assisted clients with multiple requirements and variety of set-ups. Specifically sales and recruitment.
Provided consultations to client’s customers regarding their target and goals.
Frequently used word processing, spreadsheet, database, and presentation software.
Developed and maintained an internal client filing system.

Attended and participated in interpersonal training programs
Oversaw client’s daily activities and reported to each individual’s case manager
Responsible for distributing client’s prescription medication on a daily basis
Interacted with clients on a daily basis offering support and guidance
Drug tested clients and recorded outcomes in nightly reports

Confer with customers by telephone to provide information about products or services, as well to resolve high-level client escalations.
Work assigned cases from creation to resolution, while building a strong report with the customer.
Report directly to the clients providing updates regarding the participants via email.
Self manage approximately 35 cases at any time, will full responsibility for those cases.

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