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1

call center rep(t-mobile)

  • Answers incoming customer calls regarding billing issues, product problems, service questions and general client concerns
  • Responsible for maintaining a high level of professionalism with clients and working to establish a positive rapport with every caller
  • Update customer information in the customer service database during and after each call
  • Work with the management team to stay updated on product knowledge and be informed of any changes in company policies 
2

call center rep

  • Data Entry/Perform various clerical duties
  • Manage inbound customer inquiries
  • Resolved customer inquiries
  • Calculate and quote charges for ind=surance policies etc. 
3

call center rep

  • Listen to customer requests, to answer questions and provide information.
  • Solving corporate customers Issues and answering Inquiries and Needs 
  • Achieving customer Satisfaction and exceptional Performance Targets 
  • Dealing with Orange System Tools
  • Giving briefing and Training sessions for Team Members
  • Achieving NPS Target
4

call center rep

  • ANSWER INCOMING,POTENTIALLY HIGH-VOLUME,CUSTOMER CALLS WITHIN THE FIRST TWO RINGS
  • ENTER AND MAINTAIN ACCURATE CUSTOMER DATA IN PROPRIETARY SOFTWARE SYSTEM
  • SET CUSTOMER APPOINTMENTS
  • OTHER ADMINISTRATIVE SUPPORT DUTIES ASSIGNED