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1
call center rep(t-mobile)
- Answers incoming customer calls regarding billing issues, product problems, service questions and general client concerns
- Responsible for maintaining a high level of professionalism with clients and working to establish a positive rapport with every caller
- Update customer information in the customer service database during and after each call
- Work with the management team to stay updated on product knowledge and be informed of any changes in company policies
2
call center rep
- Data Entry/Perform various clerical duties
- Manage inbound customer inquiries
- Resolved customer inquiries
- Calculate and quote charges for ind=surance policies etc.
3
call center rep
- Listen to customer requests, to answer questions and provide information.
- Solving corporate customers Issues and answering Inquiries and Needs
- Achieving customer Satisfaction and exceptional Performance Targets
- Dealing with Orange System Tools
- Giving briefing and Training sessions for Team Members
- Achieving NPS Target
4
call center rep
- ANSWER INCOMING,POTENTIALLY HIGH-VOLUME,CUSTOMER CALLS WITHIN THE FIRST TWO RINGS
- ENTER AND MAINTAIN ACCURATE CUSTOMER DATA IN PROPRIETARY SOFTWARE SYSTEM
- SET CUSTOMER APPOINTMENTS
- OTHER ADMINISTRATIVE SUPPORT DUTIES ASSIGNED
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