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assistant front office manager

  • Leading the Front Office Management, Staff Training & Briefings.
  • Guest relationship management.
  • Effectively worked on PMS – OPERA, EMPOWER (GXP), Marsha (lead the integration of Starwood and Marriott tools for front office). 
  •  Planning and strategizing to increase chain profitability. 
  • Customer Satisfaction (Guest Feedback and Social Media reviews).
  • Manages and motivates the Front Office team in order to provide a high standard of service for customers.
  • Welcomes guests and fosters customer loyalty through his/her friendly manner. 
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assistant front office manager

  • Assist the Front Office Manager to oversee the entire Front Office operation to maintain high standards
  • Assist the Front Office Manager to evaluate levels of Guest satisfaction and monitor trends, with a focus on continuous improvement
  • Ensure regular and VIP Guests are recognised and that the Front Office department operates with a sales attitude and promotes the residence brand’s 
  • Assist the Front Office Manager with setting departmental objectives, work schedules, budgets, policies, and procedures
  • Monitor the appearance, standards, and performance of the Front Office Team Members with an emphasis on training and teamwork
  • Ensure Team Members have current knowledge of products, services, pricing and policies, as well as knowledge of the local area, and are continuously trained to learn and understand policies and practices
  • Maintain good communication and working relationships with all departments
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assistant front office manager

  • Coordinate or perform activities associated with shipping, receiving, distribution, or transportation.systems, and personal computers.
  • Make Hotel reservations and use my sales skills to up sell Hotel rooms 
  • Conduct Hotel site inspections to future guest 
  • Assign rooms on a daily basis 
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assistant front office manager

  • Throughout this role I have been instrumental in the development of guest experience through initiatives to drive guest loyalty & experience
  • I have placed a strong emphasis on staff experience and enhancing team culture. This has seen a positive increase in staff retention and performance, through open communication and training and development
  • Implemented a monthly upsell incentive for the Front Office team, generating high revenue 
  • A full review of training and induction programs, including SOPs to ensure an efficient and comprehensive training program for all new and existing team members
  • During FOM’s two secondments, stepped in as Acting Front Office manager for a total duration of 5 months
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assistant front office manager

  • Handle guest complaints, react quickly, logging and notifying proper areas to service guest 
  • Attend workshops, seminars, etc. necessary for educational growth 
  • Train and develop Front Desk team, help to develop and implement training programs 
  • Responsible for house checking count and maintaining its accuracy