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front office manager: Resume Samples & Writing Guide
Professional Summary
Highly organized and motivated professional with extensive experience in front office management. Proven ability to efficiently manage front desk operations while providing excellent customer service.
Employment history
Lead Front Office Manager, CVS Health Woonsocket, Rhode Island
August 2014 – Present
- Manage incoming and outgoing mail
- Maintain office filing system
- Ensure compliance with office policies and procedures
Associate Front Office Manager, Apple Cupertino, California
February 2013 – July 2014
- Manage calendars and schedule appointments
- Maintain office filing system
- Coordinate office activities and operations
Entry Level Front Office Manager, Walmart Bentonville, Arkansas
September 2011 – January 2013
- Monitor office expenses and budgets
- Manage office supplies and ordering
- Ensure accuracy of data entry
Education
University of Michigan, Ann Arbor, Michigan
Bachelor of Arts in Medical Office Administration, July, 2011
Skills
Adaptability
Networking
Social Media
Stress Management
Customer Service
Database Management
Typing
Calendar Management
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Employment history
Lead Front Office Manager, General Electric Boston, Massachusetts
July 2019 – Present
- Prepare reports and documents
- Maintain office filing system
- Ensure accuracy of data entry
Associate Front Office Manager, Apple Cupertino, California
July 2018 – June 2019
- Handle customer inquiries
- Ensure compliance with office policies and procedures
- Prepare reports and documents
Jr. Front Office Manager, Microsoft Redmond, Washington
December 2017 – June 2018
- Maintain office filing system
- Prepare reports and documents
- Ensure accuracy of data entry
Education
University of Illinois, Urbana, Illinois
Bachelor of Arts in Business Administration, October, 2017
Skills
Data Analysis
Technical
Project Management
Database Management
Customer Service
Scheduling
Telephone Skills
Receptionist Duties
Professional Summary
Highly organized and detail-oriented Front Office Manager with extensive experience in administrative and clerical operations. Proven track record of managing office operations to ensure maximum efficiency and customer satisfaction.
Employment history
Chief Front Office Manager, Walmart Bentonville, Arkansas
March 2013 – Present
- Manage calendars and schedule appointments
- Monitor office expenses and budgets
- Handle customer inquiries
Associate Front Office Manager, Microsoft Redmond, Washington
August 2012 – February 2013
- Monitor office expenses and budgets
- Manage calendars and schedule appointments
- Manage office supplies and ordering
Jr. Front Office Manager, JPMorgan Chase New York, New York
March 2011 – July 2012
- Monitor office expenses and budgets
- Greet and register guests
- Coordinate office activities and operations
Education
University of California, Berkeley, California
Data Entry, January, 2011
Skills
Technical
Leadership
Creativity
Business Acumen
Database Management
Scheduling
File Management
Receptionist Duties
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Employment history
Lead Front Office Manager, UnitedHealth Group Minnetonka, Minnesota
July 2022 – Present
- Oversee front desk operations
- Coordinate office activities and operations
- Monitor office expenses and budgets
Front Office Manager, Walmart Bentonville, Arkansas
January 2021 – June 2022
- Ensure accuracy of data entry
- Monitor office expenses and budgets
- Answer phones and direct calls
Jr. Front Office Manager, Microsoft Redmond, Washington
July 2020 – January 2021
- Monitor office expenses and budgets
- Manage incoming and outgoing mail
- Manage office supplies and ordering
Education
University of Florida, Gainesville, Florida
MD in Business Administration, May, 2020
University of Florida, Gainesville, Florida
Bachelor of Science in Business Administration, May, 2016
Skills
Leadership
Analytical
Financial Management
Computer Literacy
Microsoft Office
Receptionist Duties
Mail Processing.
File Management
Employment history
Chief Front Office Manager, Google Mountain View, California
February 2022 – Present
- Coordinate office activities and operations
- Prepare reports and documents
- Supervise and train office staff
Associate Front Office Manager, JPMorgan Chase New York, New York
February 2021 – January 2022
- Prepare reports and documents
- Ensure accuracy of data entry
- Answer phones and direct calls
Entry Level Front Office Manager, UnitedHealth Group Minnetonka, Minnesota
February 2020 – January 2021
- Handle customer complaints
- Manage calendars and schedule appointments
- Prepare reports and documents
Education
University of Florida, Gainesville, Florida
Master of Science in Human Resources Management, January, 2020
University of Florida, Gainesville, Florida
Bachelor of Arts in Medical Office Administration, January, 2016
Skills
Communication
Negotiation
Mentoring
Decision Making
Inventory Management
Receptionist Duties
Filing
Database Management
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front office manager Job Descriptions; Explained
If you're applying for an front office manager position, it's important to tailor your resume to the specific job requirements in order to differentiate yourself from other candidates. Including accurate and relevant information that directly aligns with the job description can greatly increase your chances of securing an interview with potential employers.
When crafting your resume, be sure to use action verbs and a clear, concise format to highlight your relevant skills and experience. Remember, the job description is your first opportunity to make an impression on recruiters, so pay close attention to the details and make sure you're presenting yourself in the best possible light.
1
front office manager/ reservation manager
- Meet with arrivals guest specially VIP’s guest and establish rapport to enhance guest experience.
- Conduct daily briefing for section managers, highlights VIP arrivals, daily tasks and banquet functions for the day.
- Study Profit & Loss Statement on monthly basis. Check for variance on the Labor cost, Room expenses etc.
- Obtains employee feedback on the operational matters as well as other matters affecting their employment with the hotel.
- Prepare annual budget and capital expenditure for the department.
- Ensure effective and efficient implementation of Front Office policies. Review and update all the policies and procedures (if required).
- Observer daily FO operations to ensure authorized policies and procedures are applied and followed by the FO team.
2
front office manager
- Resolved service-related problems in a timely manner.
- Updated team members about changes in hotel products, services, pricing and policies, and rolling out of new tools to increase overall guest satisfaction.
- Developed departmental objectives, work schedules, budgets and policies.
- Increased hotel revenue, profits and market share through overselling of the hotel.
3
front office manager
- Front Office leader of the 800 rooms hotel in a timeshare multi-property.
- Interview, hire and train new staff.
- Maintained operational efficiency and learned timeshare operation.
- Implementation of the Golden Circle and other Customer Loyalty programs to ensure adherence to the program guidelines.
4
front office manager
- Ensure guest have smooth and running stay throughout their stay
- Manage and motivates the Front Office team to provide high standard of costumer services
- Helps meet departement quantitative and qualitative target
- Handles any guest complaints and continous issue that could not be settled by the team members and provide rapid solutions
- Ensure that the guest documentation and information is available up to date
- Ensures that the pricing policy and internal audit procedures are duly applied
- Develops employee motivationsand team spirit by creating good atmosphere, monthly refreshment training are duly applied
5
front office manager
- Taking Accommodation bookings
- Assisting guests with enquiries & planning their stay
- Payroll, Data Entry, Bookkeeping
- Responsible for weekly reports being sent to Head Office
front office manager/ reservation manager Job Skills
For an front office manager/ reservation manager position, your job skills are a key factor in demonstrating your value to the company and showing recruiters that you're the ight fit for the role. It's important to be specific when highlighting your skills and ensure that they are directly aligned with the job requirements, as this can greatly improve your chances of being hired. By showcasing your relevant skills and experience, you can make a compelling case for why you're the best candidate for the job.
How to include technical skills in your resume:
Technical skills are a set of specialized abilities and knowledge required to perform a particular job effectively. Some examples of technical skills are data analysis, project management, software proficiency, and programming languages, to name a few.
Add the technical skills that will get hired in your career field with our simple-to-use resume builder. Select your desired resume template, once you reach the skills section of the builder, manually write in the skill or simply click on "Add more skills". This will automatically generate the best skills for your career field, choose your skill level, and hit "Save & Next."
- Data Entry
- Word Processing
- Filing
- Microsoft Office
- Typing
- Receptionist Duties
- Scheduling
- Telephone Skills
- Data Analysis
- Office Management
- Inventory Management
- Documentation
- Calendar Management
- Record Keeping
- File Management
- Multi-tasking
- Database Management
- Customer Service
- Spreadsheets
- Mail Processing.
How to include soft skills in your resume:
Soft skills are non-technical skills that relate to how you work and that can be used in any job. Including soft skills such as time management, creative thinking, teamwork, and conflict resolution demonstrate your problem-solving abilities and show that you navigate challenges and changes in the workplace efficiently.
Add competitive soft skills to make your resume stand-out to recruiters! Simply select your preferred resume template in the skills section, enter the skills manually or use the "Add more skills" option. Our resume builder will generate the most relevant soft skills for your career path. Choose your proficiency level for each skill, and then click "Save & Next" to proceed to the next section.
- Communication
- Interpersonal
- Leadership
- Time Management
- Problem Solving
- Decision Making
- Critical Thinking
- Creativity
- Adaptability
- Teamwork
- Organization
- Planning
- Public Speaking
- Negotiation
- Conflict Resolution
- Research
- Analytical
- Attention to Detail
- Self-Motivation
- Stress Management
- Collaboration
- Coaching
- Mentoring
- Listening
- Networking
- Strategic Thinking
- Negotiation
- Emotional Intelligence
- Adaptability
- Flexibility
- Reliability
- Professionalism
- Computer Literacy
- Technical
- Data Analysis
- Project Management
- Customer Service
- Presentation
- Written Communication
- Social Media
- Troubleshooting
- Quality Assurance
- Collaboration
- Supervisory
- Risk Management
- Database Management
- Training
- Innovation
- Documentation
- Accounting
- Financial Management
- Visualization
- Reporting
- Business Acumen
- Process Improvement
- Documentation
- Relationship Management.
How to Improve Your front office manager/ reservation manager Resume
Navigating resume pitfalls can mean the difference between landing an interview or not. Missing job descriptions or unexplained work history gaps can cause recruiters to hesitate. Let's not even talk about the impact of bad grammar, and forgetting your contact info could leave your potential employer hanging. Aim to be comprehensive, concise, and accurate.
Xaviera Nelson
214 Maple St., Wacissa, FL 32361Professional Summary
An experienced Front Office Manager with a passion for providing excellent customer service and administrative support. Proven track record of successful management of office operations and personnel.
Employment history
Lead Front Office Manager, JPMorgan Chase New York, New York
April 2013 – Present
- Handle customer complaints
- Handle customer inquirys
- Prepare reports and document.
Associate Front Office Manager, General Electric Boston, Massachusetts
November 2011 – April 2013
- Ensure compilance with office policies and procedues
- Monitor office expences and budgets
- Handel customer inquieries
Junior Front Office Manager, Walmart Bentonville, Arkansas
November 2010 – October 2011
- Prepair report's and document's
- Supervise'n train office staff
- Ensure' compliance with office policie's and procedure's
Education
Harvard University, Cambridge, Massachusetts
Bachelor of Science in Business Administration, September, 2010
Skills
Technical
Research
Problem Solving
Networking
Data Entry
Inventory Management
Mail Processing.
Customer Service
Avoid Spelling Mistakes and Include your Contact Information
Missing contact information prevents recruiters from understanding you're the best fit for the position.
Key Insights- Make sure you're not missing contact information on your resume. That should include your full name, telephone number and email address.
- Make sure to use a professional email address as part of your contact information.
- Highlight your contact information and double check that everything is accurate to help recruiters get in touch with you.
How to Optimize Your front office manager/ reservation manager Resume
Keep an eye out for these resume traps. Neglecting to detail your job roles or explain gaps in your career can lead to unnecessary doubts. Grammar blunders can reflect negatively on you, and without contact information, how can employers reach you? Be meticulous and complete.
Employment history
Lead Front Office Manager, JPMorgan Chase New York, New York
August 2015 – May 2022
- Ensure accuracy of data entry
- Coordinate office activities and operations
- Manage incoming and outgoing mail
Associate Front Office Manager, CVS Health Woonsocket, Rhode Island
January 2015 – July 2015
- Handle customer complaints
- Handle customer inquiries
- Ensure accuracy of data entry
Entry Level Front Office Manager, Walmart Bentonville, Arkansas
August 2013 – December 2014
Education
Cornell University, Ithaca, New York
Bachelor of Arts in Office Administration, June, 2013
Skills
Creativity
Analytical
Leadership
Networking
Office Management
File Management
Mail Processing.
Scheduling
Unexplained Year Gaps and Missing Job Experiences are a No-no
Gaps in your resume can prevent recruiters from hiring you if you don't explain them.
Key Insights- It's okay to have gaps in your work experience but always offer a valid explanation instead of just hiding it.
- Use the gap to talk about positive attributes or additional skills you've learned.
- Be honest and straightforward about the gap and explain it using a professional summary.
front office manager/ reservation manager Cover Letter Example
A cover letter can be a valuable addition to your job application when applying for an front office manager/ reservation manager position. Cover letters provide a concise summary of your qualifications, skills, and experience, also it also gives you an opportunity to explain why you're the best fit for the job. Crafting a cover letter that showcases your relevant experience and enthusiasm for the Accounts Payable role can significantly improve your chances of securing an interview.
Lead Front Office Manager
Apple
Cupertino, California
Apple
Cupertino, California
Apple Hiring Team
I am writing to express my interest in the Lead Front Office Manager role at Apple. As a Front Office Manager with 12 years of experience, I am confident that I possess the necessary skills and qualifications to excel in this position.
As someone who has always been committed to making a positive impact on the world, I have pursued opportunities to contribute to my community through my work wherever I may be. My experience in this field has equipped me with the skills and knowledge necessary to succeed throughout my life and I am confident that they will help me to bring my passion and expertise to your organization and help drive your success.
I appreciate the opportunity to apply for the Lead Front Office Manager position. I am confident that I can make a valuable contribution to your organization and that together there is no challenge that we cannot overcome. I will be waiting, hopeful for what the future will bring.
Kindest regards,
Karl Foster
610-984-3477
[email protected]
Karl Foster
Showcase your most significant accomplishments and qualifications with this cover letter.
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Build your Resume in 15 minutes
Give yourself the best chance of standing out from the competition!
Create an awesome resume that meets the expectations of potential employers with our selection of professional, field-tested resume templates.
Create an awesome resume that meets the expectations of potential employers with our selection of professional, field-tested resume templates.