5 Amazing director of customer service Resume Examples (Updated 2023) + Skills & Job Descriptions

director of customer service

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director of customer service: Resume Samples & Writing Guide

Professional Summary

An experienced Director of Customer Service with a proven track record of success in developing and implementing customer service strategies and initiatives to drive customer satisfaction and loyalty. Skilled in leading teams and managing customer service operations to ensure the highest level of customer service.

Employment history

Senior Director Of Customer Service, Google Mountain View, California

June 2012 – Present

Develop customer service policies and procedures
Resolve escalated customer service issues
Generate reports on customer service performance

Director Of Customer Service, Apple Cupertino, California

December 2011 – May 2012

Monitor customer service performance and make necessary adjustments
Ensure customer service standards are met
Monitor customer service trends and recommend changes

Entry Level Director Of Customer Service, General Electric Boston, Massachusetts

June 2010 – November 2011

Generate reports on customer service performance
Develop and implement customer service strategies
Ensure customer service standards are met

Education

University of Michigan, Ann Arbor, Michigan

Master of Arts in Business Administration, April, 2010

University of Michigan, Ann Arbor, Michigan

Bachelor of Science in Business Administration, April, 2006

Skills

Reporting

Customer Service

Self-Motivation

Financial Management

Analytical

Teamwork

Critical Thinking

Research

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Professional Summary

Dynamic and customer-oriented professional with extensive experience in directing customer service operations. Proven ability to develop and implement customer service strategies that improve customer satisfaction and loyalty.

Employment history

Chief Director Of Customer Service, Apple Cupertino, California

October 2012 – Present

Establish and maintain relationships with customers
Generate reports on customer service performance
Analyze customer feedback and provide recommendations for improvement

Associate Director Of Customer Service, Walmart Bentonville, Arkansas

October 2011 – September 2012

Generate reports on customer service performance
Ensure customer satisfaction
Develop and maintain customer service databases

Jr. Director Of Customer Service, UnitedHealth Group Minnetonka, Minnesota

April 2011 – September 2011

Train, motivate and coach customer service staff
Develop customer service policies and procedures
Handle customer inquiries and complaints

Education

University of Michigan, Ann Arbor, Michigan

Bachelor of Science in Business Administration, February, 2011

Skills

Mentoring

Data Analysis

Technical

Quality Assurance

Teamwork

Adaptability

Decision Making

Research

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Employment history

Lead Director Of Customer Service, Google Mountain View, California

November 2016 – Present

Develop customer service policies and procedures
Generate reports on customer service performance
Ensure customer service standards are met

Director Of Customer Service, CVS Health Woonsocket, Rhode Island

November 2015 – October 2016

Monitor customer service trends and recommend changes
Develop and implement customer service strategies
Generate reports on customer service performance

Junior Director Of Customer Service, General Electric Boston, Massachusetts

November 2014 – October 2015

Generate reports on customer service performance
Analyze customer feedback and provide recommendations for improvement
Resolve escalated customer service issues

Education

University of Michigan, Ann Arbor, Michigan

Customer Service, September, 2014

Skills

Troubleshooting

Computer Literacy

Business Acumen

Data Analysis

Research

Time Management

Collaboration

Analytical

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Employment history

Lead Director Of Customer Service, General Electric Boston, Massachusetts

April 2016 – Present

Develop and maintain customer service databases
Resolve escalated customer service issues
Manage customer service budgets and resources

Associate Director Of Customer Service, Microsoft Redmond, Washington

October 2014 – March 2016

Develop and maintain customer service databases
Ensure customer service standards are met
Generate reports on customer service performance

Junior Director Of Customer Service, Google Mountain View, California

May 2013 – September 2014

Analyze customer feedback and provide recommendations for improvement
Manage customer service budgets and resources
Ensure customer satisfaction

Education

University of Texas, Austin, Texas

Bachelor of Arts in Human Resources Management, March, 2013

Skills

Problem Solving

Conflict Resolution

Database Management

Accounting

Coaching

Mentoring

Conflict Resolution

Planning

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Employment history

Senior Director Of Customer Service, Google Mountain View, California

May 2015 – Present

Ensure customer satisfaction
Analyze customer feedback and provide recommendations for improvement
Generate reports on customer service performance

Director Of Customer Service, Microsoft Redmond, Washington

May 2014 – April 2015

Generate reports on customer service performance
Monitor customer service performance and make necessary adjustments
Manage customer service operations

Jr. Director Of Customer Service, JPMorgan Chase New York, New York

May 2013 – April 2014

Establish and maintain relationships with customers
Manage customer service operations
Monitor customer service performance and make necessary adjustments

Education

University of California, Berkeley, California

Office Administration, March, 2013

Skills

Innovation

Process Improvement

Negotiation

Attention to Detail

Stress Management

Analytical

Planning

Coaching

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director of customer service Job Descriptions; Explained

If you're applying for an director of customer service position, it's important to tailor your resume to the specific job requirements in order to differentiate yourself from other candidates. Including accurate and relevant information that directly aligns with the job description can greatly increase your chances of securing an interview with potential employers.

When crafting your resume, be sure to use action verbs and a clear, concise format to highlight your relevant skills and experience. Remember, the job description is your first opportunity to make an impression on recruiters, so pay close attention to the details and make sure you're presenting yourself in the best possible light.

director of customer service

Determine charges for services requested, collect payments, & process billing.
Make and confirm reservations, up-sell rooms & book travel packages.
Develop reports to detail aging and past due accounts for senior management.
Perform accounts receivable duties including invoicing, researching charge-backs, discrepancies and reconciliations.
Prepare, compile, and sort documents for proper entry and filing.
Excelled in exceeding corporate enrollment memberships goals.
Worked with customers to develop repayment plans for delinquent accounts.

director of customer service

Supervise the work of customer service reps to ensure adherence to policy, deadlines, and proper procedures.
Keep records of customer interactions, or complaints.
Resolve customers’ service or billing complaints by sending replacment products or issuing an invoice credit.
Import orders from sales reps via computer. Print out order logs, assign paument terms and process orders according to company procedures and guidelines.
Enter and process all orders for daily, weekly and monthly deadlines.

director of customer service

Initiate collections proceedings against accounts past due more than three months.
Process & order supplies from our vendors such as Vistar & Ecolab.

director of customer service Job Skills

For an director of customer service position, your job skills are a key factor in demonstrating your value to the company and showing recruiters that you're the ight fit for the role. It's important to be specific when highlighting your skills and ensure that they are directly aligned with the job requirements, as this can greatly improve your chances of being hired. By showcasing your relevant skills and experience, you can make a compelling case for why you're the best candidate for the job.

How to include technical skills in your resume:

Technical skills are a set of specialized abilities and knowledge required to perform a particular job effectively. Some examples of technical skills are data analysis, project management, software proficiency, and programming languages, to name a few.

Add the technical skills that will get hired in your career field with our simple-to-use resume builder. Select your desired resume template, once you reach the skills section of the builder, manually write in the skill or simply click on "Add more skills". This will automatically generate the best skills for your career field, choose your skill level, and hit "Save & Next."

Time Management
Problem Solving
Decision Making
Critical Thinking
Creativity
Adaptability
Teamwork
Organization
Planning
Negotiation
Conflict Resolution
Research
Analytical
Attention to Detail
Self-Motivation
Stress Management
Collaboration
Coaching
Mentoring
Networking

How to include soft skills in your resume:

Soft skills are non-technical skills that relate to how you work and that can be used in any job. Including soft skills such as time management, creative thinking, teamwork, and conflict resolution demonstrate your problem-solving abilities and show that you navigate challenges and changes in the workplace efficiently.

Add competitive soft skills to make your resume stand-out to recruiters! Simply select your preferred resume template in the skills section, enter the skills manually or use the "Add more skills" option. Our resume builder will generate the most relevant soft skills for your career path. Choose your proficiency level for each skill, and then click "Save & Next" to proceed to the next section.

Communication
Interpersonal
Leadership
Time Management
Problem Solving
Decision Making
Critical Thinking
Creativity
Adaptability
Teamwork
Organization
Planning
Public Speaking
Negotiation
Conflict Resolution
Research
Analytical
Attention to Detail
Self-Motivation
Stress Management
Collaboration
Coaching
Mentoring
Listening
Networking
Strategic Thinking
Negotiation
Emotional Intelligence
Adaptability
Flexibility
Reliability
Professionalism
Computer Literacy
Technical
Data Analysis
Project Management
Customer Service
Presentation
Written Communication
Social Media
Troubleshooting
Quality Assurance
Collaboration
Supervisory
Risk Management
Database Management
Training
Innovation
Documentation
Accounting
Financial Management
Visualization
Reporting
Business Acumen
Process Improvement
Documentation
Relationship Management.

How to Improve Your director of customer service Resume

Navigating resume pitfalls can mean the difference between landing an interview or not. Missing job descriptions or unexplained work history gaps can cause recruiters to hesitate. Let's not even talk about the impact of bad grammar, and forgetting your contact info could leave your potential employer hanging. Aim to be comprehensive, concise, and accurate.

Employment history

Lead Director Of Customer Service, Microsoft Redmond, Washington

March 2021 – May 2022

Monitor customer service trends and recommend changes
Resolve escalated customer service issues
Generate reports on customer service performance

Director Of Customer Service, Amazon Seattle, Washington

March 2020 – February 2021

Manage customer service budgets and resources
Develop and maintain customer service databases
Develop customer service policies and procedures

Junior Director Of Customer Service, Bank of America Charlotte, North Carolina

March 2019 – February 2020

Education

University of Michigan, Ann Arbor, Michigan

Human Resources, January, 2019

Skills

Negotiation

Reporting

Documentation

Visualization

Adaptability

Research

Teamwork

Negotiation

Unexplained Year Gaps and Missing Job Experiences are a No-no

Gaps in your resume can prevent recruiters from hiring you if you don't explain them.

Key Insights

It's okay to have gaps in your work experience but always offer a valid explanation instead of just hiding it.
Use the gap to talk about positive attributes or additional skills you've learned.
Be honest and straightforward about the gap and explain it using a professional summary.

How to Optimize Your director of customer service Resume

Keep an eye out for these resume traps. Neglecting to detail your job roles or explain gaps in your career can lead to unnecessary doubts. Grammar blunders can reflect negatively on you, and without contact information, how can employers reach you? Be meticulous and complete.

Professional Summary

Highly experienced Director of Customer Service with a proven track record of success in driving customer satisfaction and loyalty. Proven ability to lead and motivate teams to deliver exceptional customer service experiences.

Employment history

Senior Director Of Customer Service, Apple Cupertino, California

August 2011 – Present

Resolve escalatEd customer servIce issues
Ensure custOmer satisfactIon
AnalyzE customer feedback and provide recommendatIons for improveMent

Associate Director Of Customer Service, Bank of America Charlotte, North Carolina

March 2010 – July 2011

Establish and maintian relationships with customers
Ensure customer satifaction
Moniter customer service performance and make necesarry adjustments

Entry Level Director Of Customer Service, Google Mountain View, California

September 2008 – February 2010

Mangage customer service budgets and resources
Ensures customer satisfaction
Resolves escalated customer service issues

Education

University of Michigan, Ann Arbor, Michigan

Master of Science in Office Administration, August, 2008

University of Michigan, Ann Arbor, Michigan

Bachelor of Science in Business Administration, August, 2004

Skills

Communication

Public Speaking

Negotiation

Quality Assurance

Teamwork

Decision Making

Adaptability

Coaching

Avoid Spelling Mistakes and Include your Contact Information

Missing contact information prevents recruiters from understanding you're the best fit for the position.

Key Insights

Make sure you're not missing contact information on your resume. That should include your full name, telephone number and email address.
Make sure to use a professional email address as part of your contact information.
Highlight your contact information and double check that everything is accurate to help recruiters get in touch with you.

director of customer service Cover Letter Example

A cover letter can be a valuable addition to your job application when applying for an director of customer service position. Cover letters provide a concise summary of your qualifications, skills, and experience, also it also gives you an opportunity to explain why you're the best fit for the job. Crafting a cover letter that showcases your relevant experience and enthusiasm for the Accounts Payable role can significantly improve your chances of securing an interview.

Senior Director Of Customer Service
Amazon
Seattle, Washington

To the Hiring Team at Amazon

I am writing to express my interest in the Senior Director Of Customer Service role at Amazon. As a Director Of Customer Service with 13 years of experience, I am confident that I possess the necessary skills and qualifications to excel in this position.

As someone who has always been curious and eager to learn, I have pursued my education and gained experience in areas like Project Management to develop my skills in my work. This experience has given me the opportunity to lead major projects and provide my input in diverse areas, which have helped me gain a deeper understanding of the industry. I am excited to bring my passion and expertise to the role at this company and work towards achieving your organization's goals.

I appreciate the opportunity to apply for the Senior Director Of Customer Service position. I am confident that I can make a valuable contribution to your organization and that together there is no challenge that we cannot overcome. I will be waiting, hopeful for what the future will bring.

Looking forward to hearing from you,
Carl Wood
947-985-2210
[email protected]

Carl Wood

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