5 Amazing customer support Resume Examples (Updated 2023) + Skills & Job Descriptions

Maybe you've always had a knack for dealing with people and helping them solve problems, or maybe you're just an excellent communicator and have a gift for clearing up misunderstandings. Either way, if your customer support resume isn't your biggest advocate, winning a new job customer support job can be challenging. Hiring managers only spend, on average, a minute or less reviewing a resume before making a decision to interview. That isn't much time to tell them about your ability to calm upset customers, your energy that helps you thrive in a fast-paced environment, or your talent for multitasking without dropping any balls. The secret is in balancing content with layout. It's not just about communicating your experience but communicating it quickly. Save yourself time by grabbing a resume sample from our collection. If you're not a writer, we've got you covered there, too. Our expert resume writers offer tips and advice that can help you craft a winning resume and earn the position you desire.

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customer support: Resume Samples & Writing Guide

Employment history

Chief Customer Support, CVS Health Woonsocket, Rhode Island

May 2022 – Present

Monitor customer accounts
Respond to customer inquiries in a timely manner
Provide general administrative support

Associate Customer Support, Apple Cupertino, California

October 2021 – April 2022

Maintain a high level of customer service
Respond to customer inquiries in a timely manner
Follow up with customers to ensure satisfaction

Entry Level Customer Support, JPMorgan Chase New York, New York

April 2021 – September 2021

Monitor customer accounts
Troubleshoot customer issues and provide solutions
Develop customer service policies and procedures

Education

University of Florida, Gainesville, Florida

Doctor of Human Resources Management, February, 2021

University of Florida, Gainesville, Florida

Bachelor of Arts in Business Administration, February, 2017

Skills

Leadership

Process Improvement

Planning

Public Speaking

Accounting

Risk Management

Financial Management

Visualization

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Professional Summary

A highly motivated customer support professional with a solid background in administrative and clerical work. Experienced in providing excellent customer service, problem-solving and creating solutions to customer needs.

Employment history

Chief Customer Support, Apple Cupertino, California

February 2014 – Present

Handle customer complaints
Coordinate customer service activities with other departments
Resolve customer conflicts

Customer Support, UnitedHealth Group Minnetonka, Minnesota

July 2013 – January 2014

Maintain a high level of customer service
Process customer orders
Generate reports on customer service metrics

Entry Level Customer Support, Google Mountain View, California

July 2012 – June 2013

Troubleshoot customer issues and provide solutions
Maintain customer records
Develop customer service policies and procedures

Education

University of Illinois, Urbana, Illinois

Medical Office Administration, May, 2012

Skills

Networking

Public Speaking

Database Management

Customer Service

Accounting

Presentation

Written Communication

Computer Literacy

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Professional Summary

A motivated and reliable professional with extensive customer service experience in the administrative and clerical field. Proven ability to handle customer inquiries and requests effectively and efficiently.

Employment history

Senior Customer Support, Microsoft Redmond, Washington

June 2015 – Present

Track customer service performance and trends
Track customer interactions
Monitor customer accounts

Customer Support, CVS Health Woonsocket, Rhode Island

December 2013 – May 2015

Resolve customer conflicts
Generate customer leads
Update customer information in the database

Jr. Customer Support, UnitedHealth Group Minnetonka, Minnesota

July 2012 – December 2013

Monitor customer accounts
Respond to customer inquiries in a timely manner
Follow up with customers to ensure satisfaction

Education

Cornell University, Ithaca, New York

Bachelor of Arts in Human Resources Management, May, 2012

Skills

Relationship Management.

Project Management

Emotional Intelligence

Teamwork

Financial Management

Computer Literacy

Process Improvement

Reporting

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Professional Summary

Highly motivated customer support professional with extensive experience in providing excellent customer service. Proven ability to develop and maintain positive customer relationships while problem solving and resolving customer inquiries.

Employment history

Senior Customer Support, Apple Cupertino, California

August 2013 – Present

Update customer accounts and billing information
Generate customer leads
Update customer information in the database

Customer Support, Amazon Seattle, Washington

August 2012 – July 2013

Provide excellent customer service
Monitor customer accounts
Respond to customer inquiries in a timely manner

Jr. Customer Support, Walmart Bentonville, Arkansas

March 2011 – July 2012

Update customer information in the database
Resolve customer complaints and escalate issues when necessary
Track customer interactions

Education

University of California, Berkeley, California

Master of Arts in Human Resources Management, January, 2011

University of California, Berkeley, California

Bachelor of Science in Office Administration, January, 2007

Skills

Creativity

Conflict Resolution

Training

Social Media

Accounting

Troubleshooting

Computer Literacy

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Professional Summary

Highly organized and detail-oriented customer support professional with a passion for providing excellent customer service. Experienced in problem solving and troubleshooting to ensure customer satisfaction.

Employment history

Senior Customer Support, General Electric Boston, Massachusetts

September 2011 – Present

Process customer orders and returns
Coordinate customer service activities with other departments
Monitor customer feedback and complaints

Associate Customer Support, General Electric Boston, Massachusetts

September 2010 – August 2011

Generate customer leads
Respond to customer inquiries in a timely manner
Update customer information in the database

Junior Customer Support, Walmart Bentonville, Arkansas

September 2009 – August 2010

Maintain customer records in a database
Process customer orders
Maintain customer records

Education

University of Florida, Gainesville, Florida

Bachelor of Science in Office Administration, July, 2009

Skills

Collaboration

Relationship Management.

Interpersonal

Leadership

Business Acumen

Quality Assurance

Supervisory

Reporting

Use This customer support Resume Template

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customer support Job Descriptions; Explained

If you're applying for an customer support position, it's important to tailor your resume to the specific job requirements in order to differentiate yourself from other candidates. Including accurate and relevant information that directly aligns with the job description can greatly increase your chances of securing an interview with potential employers.

When crafting your resume, be sure to use action verbs and a clear, concise format to highlight your relevant skills and experience. Remember, the job description is your first opportunity to make an impression on recruiters, so pay close attention to the details and make sure you're presenting yourself in the best possible light.

customer support

Listening to requests via-Tawk.to live chat services.
Calculate and quote charges for services requests by customers.
Listen to customer requests, referring to alphabetical or geographical directories to answer questions and provide email information.
Confer with customers via email to provide information about products or services, cancel accounts, or obtain details of complaints.

customer support

Universal Agent- receiving inbound call
CRT-Technical support
SG- Supervisor Group
ERD-Management Team/making outbound call

customer support

Zendesk
SproutSocial
Google Console
Stripe
Trello
Cisco Spark
Google Calendars

customer support

nature of their call in order to clearly and precisely address their inquiries in a professional manner
Utilized Siebel software for data entry of customer service information for accuracy and quality control
Typed memos, correspondence, reports and other documentation including follow-up letters to customers to ensure their questions were addressed and to assure them of support throughout the life of their membership
Created customer satisfaction survey utilizing Microsoft Word to drastically reduce potential problems
Assist colleagues administratively typing letters, memos, and reports

customer support

Provide assistance for customers with different solutions.
Assist with placement of orders, refunds, or exchanges.
Used to assist the customers and their quires related to TATASKY CABLE SERVICE.
occasionally had to support on floor to new recruits.

1 2 3 … 11

customer support Job Skills

For an customer support position, your job skills are a key factor in demonstrating your value to the company and showing recruiters that you're the ight fit for the role. It's important to be specific when highlighting your skills and ensure that they are directly aligned with the job requirements, as this can greatly improve your chances of being hired. By showcasing your relevant skills and experience, you can make a compelling case for why you're the best candidate for the job.

How to include technical skills in your resume:

Technical skills are a set of specialized abilities and knowledge required to perform a particular job effectively. Some examples of technical skills are data analysis, project management, software proficiency, and programming languages, to name a few.

Add the technical skills that will get hired in your career field with our simple-to-use resume builder. Select your desired resume template, once you reach the skills section of the builder, manually write in the skill or simply click on "Add more skills". This will automatically generate the best skills for your career field, choose your skill level, and hit "Save & Next."

Computer Literacy
Data Analysis
Troubleshooting
Quality Assurance
Database Management
Technical
Project Management
Presentation
Written Communication
Social Media
Risk Management
Supervisory
Training
Innovation
Accounting
Financial Management
Visualization
Reporting
Business Acumen
Process Improvement

How to include soft skills in your resume:

Soft skills are non-technical skills that relate to how you work and that can be used in any job. Including soft skills such as time management, creative thinking, teamwork, and conflict resolution demonstrate your problem-solving abilities and show that you navigate challenges and changes in the workplace efficiently.

Add competitive soft skills to make your resume stand-out to recruiters! Simply select your preferred resume template in the skills section, enter the skills manually or use the "Add more skills" option. Our resume builder will generate the most relevant soft skills for your career path. Choose your proficiency level for each skill, and then click "Save & Next" to proceed to the next section.

Communication
Interpersonal
Leadership
Time Management
Problem Solving
Decision Making
Critical Thinking
Creativity
Adaptability
Teamwork
Organization
Planning
Public Speaking
Negotiation
Conflict Resolution
Research
Analytical
Attention to Detail
Self-Motivation
Stress Management
Collaboration
Coaching
Mentoring
Listening
Networking
Strategic Thinking
Negotiation
Emotional Intelligence
Adaptability
Flexibility
Reliability
Professionalism
Computer Literacy
Technical
Data Analysis
Project Management
Customer Service
Presentation
Written Communication
Social Media
Troubleshooting
Quality Assurance
Collaboration
Supervisory
Risk Management
Database Management
Training
Innovation
Documentation
Accounting
Financial Management
Visualization
Reporting
Business Acumen
Process Improvement
Documentation
Relationship Management.

How to Improve Your customer support Resume

Navigating resume pitfalls can mean the difference between landing an interview or not. Missing job descriptions or unexplained work history gaps can cause recruiters to hesitate. Let's not even talk about the impact of bad grammar, and forgetting your contact info could leave your potential employer hanging. Aim to be comprehensive, concise, and accurate.

Employment history

Chief Customer Support, Walmart Bentonville, Arkansas

March 2020 – May 2022

Monitor customer accounts
Follow up with customers to ensure satisfaction
Process customer orders

Associate Customer Support, General Electric Boston, Massachusetts

March 2019 – February 2020

Process customer orders
Maintain customer records in a database
Troubleshoot customer issues and provide solutions

Junior Customer Support, Walmart Bentonville, Arkansas

September 2017 – February 2019

Maintain a high level of customer service
Monitor customer accounts
Maintain customer records

Education

University of Texas, Austin, Texas

Bachelor of Arts in Accounting, July, 2017

Skills

Creativity

Emotional Intelligence

Strategic Thinking

Research

Database Management

Computer Literacy

Presentation

Troubleshooting

Provide your Contact Information and Address Year Gaps

Always explain any gaps in your work history to your advantage.

Key Insights

Employers want to know what you've accomplished, so make sure to explain any gaps using a professional summary.
Adding extra details and context to explain why you have a gap in your work history shows employers you are a good fit for the position.

How to Optimize Your customer support Resume

Keep an eye out for these resume traps. Neglecting to detail your job roles or explain gaps in your career can lead to unnecessary doubts. Grammar blunders can reflect negatively on you, and without contact information, how can employers reach you? Be meticulous and complete.

Employment history

Lead Customer Support, JPMorgan Chase New York, New York

September 2020 – Present

Maintains a high level of customer servies
Generates customer leads
Prepares customer report's

Customer Support, Bank of America Charlotte, North Carolina

April 2019 – August 2020

Prepare customer report's
Troubleshoot customer issue's and provide solution's
Monitor customer feedback's and complaint's

Jr. Customer Support, General Electric Boston, Massachusetts

April 2018 – March 2019

"I went to the store to buy some food
I went too the store too buy some food.

Education

University of Florida, Gainesville, Florida

Doctor of Accounting, February, 2018

University of Florida, Gainesville, Florida

Bachelor of Science in Human Resources Management, February, 2014

Skills

Networking

Teamwork

Visualization

Risk Management

Computer Literacy

Training

Troubleshooting

Project Management

Include Job Descriptions and Avoid Bad Grammar

Avoid sending a wrong first impression by proofreading your resume.

Key Insights

Spelling and typos are the most common mistakes recruiters see in resumes and by simply avoiding them you can move ahead on the hiring process.
Before submitting your resume, double check to avoid typos.

customer support Cover Letter Example

A cover letter can be a valuable addition to your job application when applying for an customer support position. Cover letters provide a concise summary of your qualifications, skills, and experience, also it also gives you an opportunity to explain why you're the best fit for the job. Crafting a cover letter that showcases your relevant experience and enthusiasm for the Accounts Payable role can significantly improve your chances of securing an interview.

Chief Customer Support
CVS Health
Woonsocket, Rhode Island

To Whom It May Concern

I am writing to express my interest in the Chief Customer Support role at CVS Health. As a Customer Support with 2 years of experience in Administrative & Clerical, I am confident that I have the necessary skills and expertise to succeed in this position.

My diverse life experiences have taught me the importance of adaptability, creativity, and resilience. Whether it was on the job, or simply on my day to day, I have learned to navigate challenges and find innovative solutions. I am confident that I possess the skills and expertise necessary to excel in the position at CVS Health and I am excited about the opportunity to grow with a team that values these qualities and contribute to your organization's growth and success.

I appreciate the time and consideration you have given my application. I am confident that if we work together we could achieve great things and so I look forward to the opportunity to join your team.

Cordially,
Victor White
880-638-3665
[email protected]

Victor White

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