5 Amazing collections agent Resume Examples (Updated 2023) + Skills & Job Descriptions

collections agent

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collections agent: Resume Samples & Writing Guide

Professional Summary

Highly motivated and organized Collections Agent with a passion for providing excellent customer service. Experienced in handling delinquent accounts, negotiating payment plans, and resolving customer disputes.

Employment history

Lead Collections Agent, Apple Cupertino, California

June 2010 – Present

Meet collection goals
Provide customer service
Analyze customer accounts

Collections Agent, Google Mountain View, California

December 2009 – May 2010

Meet collection goals
Provide customer service
Handle customer inquiries

Entry Level Collections Agent, CVS Health Woonsocket, Rhode Island

May 2009 – November 2009

Handle customer inquiries
Provide customer service
Process payments

Education

University of Wisconsin, Madison, Wisconsin

MD in Accounting, April, 2009

University of Wisconsin, Madison, Wisconsin

Bachelor of Arts in Human Resources Management, April, 2005

Skills

Time Management

Teamwork

Customer Service

Computer Literacy

Microsoft Excel

Technical Writing

Microsoft Office

Computer Literacy

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Employment history

Senior Collections Agent, General Electric Boston, Massachusetts

October 2017 – Present

Manage customer accounts
Update customer information in database
Negotiate payment arrangements

Collections Agent, Microsoft Redmond, Washington

April 2017 – September 2017

Provide customer service
Analyze customer accounts
Handle customer inquiries

Junior Collections Agent, Google Mountain View, California

April 2016 – March 2017

Make collection calls to customers
Negotiate payment arrangements
Maintain records of customer accounts

Education

University of California, Berkeley, California

Bachelor of Science in Human Resources Management, February, 2016

Skills

Troubleshooting

Creativity

Negotiation

Emotional Intelligence

Accounting

Record Keeping

Data Entry

Filing

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Professional Summary

Highly organized and detail-oriented Collections Agent with extensive experience in the administrative and clerical field. Proven ability to accurately process and collect payments in a timely manner.

Employment history

Lead Collections Agent, Apple Cupertino, California

July 2012 – Present

Update customer information in database
Handle customer inquiries
Negotiate payment arrangements

Associate Collections Agent, Google Mountain View, California

December 2011 – June 2012

Document customer interactions
Handle customer inquiries
Make collection calls to customers

Junior Collections Agent, Walmart Bentonville, Arkansas

July 2010 – November 2011

Update customer information in database
Meet collection goals
Provide customer service

Education

University of Michigan, Ann Arbor, Michigan

MD in Office Administration, May, 2010

University of Michigan, Ann Arbor, Michigan

Bachelor of Arts in Office Administration, May, 2006

Skills

Negotiation

Quality Assurance

Visualization

Technical

Problem Solving

Microsoft Excel

Record Keeping

Research.

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Professional Summary

Highly organized and detail-oriented Collections Agent with extensive experience in administrative and clerical roles. Possesses excellent problem-solving and communication skills to effectively resolve customer disputes.

Employment history

Chief Collections Agent, Google Mountain View, California

June 2014 – Present

Meet collection goals
Provide customer service
Monitor and maintain customer accounts

Collections Agent, Google Mountain View, California

December 2012 – May 2014

Analyze customer accounts
Provide customer service
Manage customer accounts

Junior Collections Agent, Walmart Bentonville, Arkansas

December 2011 – November 2012

Meet collection goals
Process payments
Maintain records of customer accounts

Education

University of Florida, Gainesville, Florida

Human Resources, November, 2011

Skills

Documentation

Accounting

Reporting

Self-Motivation

Research.

Data Entry

Microsoft Office

Scheduling

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Professional Summary

Highly organized and detail-oriented Collections Agent with a proven track record of successfully managing accounts receivable and collections. Experienced in providing excellent customer service while ensuring accounts are up to date and compliant.

Employment history

Senior Collections Agent, CVS Health Woonsocket, Rhode Island

October 2010 – Present

Follow up on overdue accounts
Maintain records of customer accounts
Manage customer accounts

Collections Agent, CVS Health Woonsocket, Rhode Island

April 2010 – September 2010

Make collection calls to customers
Manage customer accounts
Resolve customer disputes

Junior Collections Agent, Amazon Seattle, Washington

September 2009 – March 2010

Resolve customer disputes
Negotiate payment arrangements
Meet collection goals

Education

Stanford University, Stanford, California

Master of Arts in Business Administration, July, 2009

Stanford University, Stanford, California

Bachelor of Science in Business Administration, July, 2005

Skills

Flexibility

Interpersonal

Technical

Relationship Management.

Database Management

Time Management

Filing

Computer Literacy

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collections agent Job Descriptions; Explained

If you're applying for an collections agent position, it's important to tailor your resume to the specific job requirements in order to differentiate yourself from other candidates. Including accurate and relevant information that directly aligns with the job description can greatly increase your chances of securing an interview with potential employers.

When crafting your resume, be sure to use action verbs and a clear, concise format to highlight your relevant skills and experience. Remember, the job description is your first opportunity to make an impression on recruiters, so pay close attention to the details and make sure you're presenting yourself in the best possible light.

senior collections agent

Resolved Customers Queries as a CSA agent over incoming calls.
Arranged collection calls for the bank to get pending payments from fresh and old accounts (bucket collections).
Providing discounts per banks rules to close account collection and assisted clients on accounts of deceased members too.
Updated customer data at all time on the computer.
Attended Supervisor calls for my supervisors and line trainers.
Verified cash payments before processing per bank regulations with the verifier.
Arranged payment plans for the customers per eligibility.

collections agent

Maintained numerous call for the collection department.
Reported the amount of collections done at the end of the day.
Negotiated the amount collected with the costumer to help the costumer get a good arrangement
Worked under pressure and also with multitask
Provide assistance for customers with special billing requests.

collections agent

Attend to outgoing calls.
Inform customer of overdue accounts and amount currently owed.
Secure outstanding debt by setting up payment plans with customers.
Assist customers update accounts.
Record new commitment to repay debt.
Escalate customers queries via emails.

collections agent

Count money and make bank deposits.Explain loan information to clients, such as available loan types, eligibility requirements, or loan restrictions.
Prioritize client debt repayment to avoid dire consequences
Negotiate with creditors on behalf of clients to arrange for payment adjustments, time extensions, or to set up payment plans.
Investigate payment histories and held funds to resolve client and creditor problems.
Train employees in job duties.
Discuss job performance problems with team to identify causes
Confer with customers by telephone or in person to cancel accounts, or obtain details of complaints

collections agent

Business Consumer Flexible Collections Agent:Inbound/Outbound Collector for Multi-stage delinquency and charge-off accounts.
Identifying financial issues.
Arranging Payment Plans for earliest and latest accounts.
Identifying fraud and disputes accounts..
Identifying and providing special support to vulnerable customers.
Putting account status via TSYS/TS2.
Input data updates to Microsoft Excel.

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senior collections agent Job Skills

For an senior collections agent position, your job skills are a key factor in demonstrating your value to the company and showing recruiters that you're the ight fit for the role. It's important to be specific when highlighting your skills and ensure that they are directly aligned with the job requirements, as this can greatly improve your chances of being hired. By showcasing your relevant skills and experience, you can make a compelling case for why you're the best candidate for the job.

How to include technical skills in your resume:

Technical skills are a set of specialized abilities and knowledge required to perform a particular job effectively. Some examples of technical skills are data analysis, project management, software proficiency, and programming languages, to name a few.

Add the technical skills that will get hired in your career field with our simple-to-use resume builder. Select your desired resume template, once you reach the skills section of the builder, manually write in the skill or simply click on "Add more skills". This will automatically generate the best skills for your career field, choose your skill level, and hit "Save & Next."

Data Entry
Data Analysis
Database Management
Accounting
Financial Management
Computer Literacy
Technical Writing
Microsoft Office
Customer Service
Microsoft Excel
Word Processing
Typing
Spreadsheets
Documentation
Time Management
Record Keeping
Filing
Scheduling
Problem Solving
Attention to Detail
Research.

How to include soft skills in your resume:

Soft skills are non-technical skills that relate to how you work and that can be used in any job. Including soft skills such as time management, creative thinking, teamwork, and conflict resolution demonstrate your problem-solving abilities and show that you navigate challenges and changes in the workplace efficiently.

Add competitive soft skills to make your resume stand-out to recruiters! Simply select your preferred resume template in the skills section, enter the skills manually or use the "Add more skills" option. Our resume builder will generate the most relevant soft skills for your career path. Choose your proficiency level for each skill, and then click "Save & Next" to proceed to the next section.

Communication
Interpersonal
Leadership
Time Management
Problem Solving
Decision Making
Critical Thinking
Creativity
Adaptability
Teamwork
Organization
Planning
Public Speaking
Negotiation
Conflict Resolution
Research
Analytical
Attention to Detail
Self-Motivation
Stress Management
Collaboration
Coaching
Mentoring
Listening
Networking
Strategic Thinking
Negotiation
Emotional Intelligence
Adaptability
Flexibility
Reliability
Professionalism
Computer Literacy
Technical
Data Analysis
Project Management
Customer Service
Presentation
Written Communication
Social Media
Troubleshooting
Quality Assurance
Collaboration
Supervisory
Risk Management
Database Management
Training
Innovation
Documentation
Accounting
Financial Management
Visualization
Reporting
Business Acumen
Process Improvement
Documentation
Relationship Management.

How to Improve Your senior collections agent Resume

Navigating resume pitfalls can mean the difference between landing an interview or not. Missing job descriptions or unexplained work history gaps can cause recruiters to hesitate. Let's not even talk about the impact of bad grammar, and forgetting your contact info could leave your potential employer hanging. Aim to be comprehensive, concise, and accurate.

Employment history

Senior Collections Agent, Microsoft Redmond, Washington

February 2023 – Present

Provide customer service
Escalate unresolved customer issues
Negotiate payment arrangements

Associate Collections Agent, Bank of America Charlotte, North Carolina

February 2022 – January 2023

Make collection calls to customers
Negotiate payment arrangements
Resolve customer disputes

Junior Collections Agent, UnitedHealth Group Minnetonka, Minnesota

February 2021 – January 2022

Education

Stanford University, Stanford, California

Master of Arts in Human Resources Management, January, 2020

Stanford University, Stanford, California

Bachelor of Arts in Accounting, January, 2017

Skills

Teamwork

Supervisory

Problem Solving

Organization

Data Analysis

Financial Management

Spreadsheets

Record Keeping

Include your Contact Information and Job Descriptions

Missing job descriptions lessens your chances of getting hired.

Key Insights

Employers want to know what you've accomplished, so make sure to include descriptions for all of your previous jobs.
Keep job descriptions short but don't just list your jobs.
Never copy-paste a job description to post on your resume. Get inspired and use tools to help you write customized descriptions.

How to Optimize Your senior collections agent Resume

Keep an eye out for these resume traps. Neglecting to detail your job roles or explain gaps in your career can lead to unnecessary doubts. Grammar blunders can reflect negatively on you, and without contact information, how can employers reach you? Be meticulous and complete.

Employment history

Lead Collections Agent, CVS Health Woonsocket, Rhode Island

February 2016 – May 2022

Esclate unresolved customer isues
Negotiate payment arrangments
Docuement customer interations

Associate Collections Agent, CVS Health Woonsocket, Rhode Island

August 2015 – January 2016

Updat customer informations in databas
Analys customer accounts
Resolv customer disputes

Junior Collections Agent, Walmart Bentonville, Arkansas

August 2014 – July 2015

Negotiate payment arrangments
Proccess payments
Moniter and mainain customer accounts

Education

University of Texas, Austin, Texas

Bachelor of Arts in Business Administration, June, 2014

Skills

Documentation

Planning

Adaptability

Decision Making

Data Entry

Technical Writing

Computer Literacy

Spreadsheets

Correct Grammar and Address Gap Years in Your Resume

Don't leave unexplained gaps in your work history.

Key Insights

When explaining gaps in your employment section, start by being honest.
Elaborate on the gap and show that you never stopped learning.
Explain and elaborate any gap in your work history by highlighting new skills.

senior collections agent Cover Letter Example

A cover letter can be a valuable addition to your job application when applying for an senior collections agent position. Cover letters provide a concise summary of your qualifications, skills, and experience, also it also gives you an opportunity to explain why you're the best fit for the job. Crafting a cover letter that showcases your relevant experience and enthusiasm for the Accounts Payable role can significantly improve your chances of securing an interview.

Lead Collections Agent
Apple
Cupertino, California

To the Recruitment Team at Apple

I am writing to express my interest in the Lead Collections Agent role at Apple. As a Collections Agent with 14 years of experience, I am confident that I possess the necessary skills and qualifications to excel in this position.

My life experiences have taught me the importance of hard work, dedication, and collaboration. Whether it was on the work, or just personally, I have always been committed to pursuing my goals with passion and tenacity. I am confident that throughout all of these years I have gained the skills and expertise necessary to succeed in this role and be a great asset for Apple. I am eager to join a team that shares my values and work towards a common goal.

Thank you for considering my application for the Lead Collections Agent role. I am very passionate about this field and possess a deep understanding of the industry so, I am thrilled about the opportunity to contribute to your organization's success.

Thank you for your time and consideration,
Umberto Davis
961-244-4068
[email protected]

Umberto Davis

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