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More Job Descriptions for client services manager Resumes
1
client services manager
- Customer Service
- Application Processing to various Lenders providing supporting and statutory documentation
- File Management – ‘End to End’ process. Regular contact with the client and Financial Institution to ensure a seamless process with attention to detail and prioritizing tasks
- Client Review – Retention, Marketing and sales
- Ensuring that the client has a pleasurable experience through various communication sources
- Passion to deal with new and existing clients – giving high priority to client satisfaction measured by Client surveys
- Assist Principal
2
client services manager
- Promote a positive response to Pickwick and its services through sound technical and commercial knowledge, professional and positive presentation, and reliable and timely fulfilment of undertakings to clients.
- Maintain close professional relationships with client organisations at various levels as appropriate. Attend and document client meetings, inspections, presentations and negotiations as required.
- Work as a team with other CSM’s and assist where required.
- Proactively address any client issue that has been raised. This includes complaints which present an opportunity to improve the client relationship.
- Develop service delivery plans, management and labour structures for existing and new contracts.
- Ensure the successful transition of new contracts and provide analysis and operational solutions to relevant staff.
- Ensure regular site inspections are conducted as required and that QA’s are accurately completed, signed-off and dated.
3
client services manager
- Acted as liaison between SGS Laboratory personnel and the client.
- Prepared cost proposals within the required turnaround time utilizing a strong familiarization with USP, EP, JP, and ACS methods as well as cGMP, cGLP and SOP regulations.
- Monitored SGS activities against quoted project scopes while maintaining high customer satisfaction through technical support and timely communication.
- Responsive to client request/ enquiries within stipulated time frame.
4
client services manager
- To cold call new prospects and set up a first appointment
- To book at least 10 appointments for the week
- To complete a fact find and qualify whether clients are in a position to receive financial advice
- To manage existing relationships and ensure a great customer experience
5
client services manager
- Proactive and professional customer focused communication
- Liaising with client Solicitor or representative and Financial Institution
- Assisting clients and Referring to appropriate areas depending on their need
- Manage new and existing clients through client care program
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