5 Amazing customer support representative Resume Examples (Updated 2023) + Skills & Job Descriptions

customer support representative

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customer support representative: Resume Samples & Writing Guide

Employment history

Entry Level Customer Support Representative, General Electric Boston, Massachusetts

May 2022 – February 2023

Respond to customer inquiries via phone, email, or chat
Resolve customer complaints in a timely manner
Follow up with customers to ensure their satisfaction

Education

University of Illinois, Urbana, Illinois

Master of Science in Accounting, March, 2022

University of Illinois, Urbana, Illinois

Bachelor of Arts in Office Administration, March, 2018

Skills

Problem Solving

Research

Listening

Collaboration

Supervisory

Financial Management

Data Analysis

Business Acumen

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Employment history

Chief Customer Support Representative, General Electric Boston, Massachusetts

July 2019 – Present

Monitor customer feedback and identify areas of improvement
Provide product information and answer customer questions
Develop customer service procedures and policies

Associate Customer Support Representative, Amazon Seattle, Washington

July 2018 – June 2019

Develop customer relationships and build loyalty
Monitor customer feedback and identify areas of improvement
Monitor customer service metrics and performance

Junior Customer Support Representative, JPMorgan Chase New York, New York

January 2018 – June 2018

Follow up with customers to ensure their satisfaction
Provide product information and answer customer questions
Respond to customer inquiries via phone, email, or chat

Education

University of Maryland, College Park, Maryland

Doctor of Human Resources Management, November, 2017

University of Maryland, College Park, Maryland

Bachelor of Arts in Medical Office Administration, November, 2013

Skills

Problem Solving

Project Management

Technical

Critical Thinking

Supervisory

Process Improvement

Data Analysis

Customer Service

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Employment history

Senior Customer Support Representative, Bank of America Charlotte, North Carolina

October 2017 – Present

Respond to customer inquiries via phone, email, or chat
Maintain customer records and account information
Monitor customer service metrics and performance

Customer Support Representative, Google Mountain View, California

May 2016 – September 2017

Maintain a positive attitude and professional demeanor
Develop customer relationships and build loyalty
Respond to customer inquiries via phone, email, or chat

Jr. Customer Support Representative, Amazon Seattle, Washington

November 2014 – April 2016

Process customer returns and refunds
Maintain a positive attitude and professional demeanor
Train new customer service representatives

Education

University of California, Berkeley, California

Bachelor of Science in Accounting, October, 2014

Skills

Professionalism

Business Acumen

Quality Assurance

Listening

Troubleshooting

Business Acumen

Data Analysis

Accounting

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Professional Summary

Experienced customer support representative with strong interpersonal skills and a commitment to providing top-notch customer service. Proven ability to handle customer inquiries promptly and efficiently while maintaining a positive attitude.

Employment history

Lead Customer Support Representative, CVS Health Woonsocket, Rhode Island

March 2014 – Present

Process customer returns and refunds
Monitor customer feedback and identify areas of improvement
Prepare reports on customer service activities

Customer Support Representative, Walmart Bentonville, Arkansas

September 2012 – February 2014

Follow up with customers to ensure their satisfaction
Prepare reports on customer service activities
Resolve customer complaints in a timely manner

Jr. Customer Support Representative, Amazon Seattle, Washington

September 2011 – August 2012

Provide product information and answer customer questions
Maintain customer records and account information
Process customer orders and handle payment transactions

Education

Cornell University, Ithaca, New York

Bachelor of Science in Business Administration, July, 2011

Skills

Coaching

Accounting

Public Speaking

Research

Visualization

Presentation

Business Acumen

Financial Management

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Employment history

Lead Customer Support Representative, CVS Health Woonsocket, Rhode Island

September 2019 – Present

Process customer orders and handle payment transactions
Prepare reports on customer service activities
Develop customer relationships and build loyalty

Customer Support Representative, General Electric Boston, Massachusetts

September 2018 – August 2019

Follow up with customers to ensure their satisfaction
Develop customer service procedures and policies
Process customer orders and handle payment transactions

Junior Customer Support Representative, JPMorgan Chase New York, New York

March 2017 – August 2018

Train new customer service representatives
Provide product information and answer customer questions
Develop customer relationships and build loyalty

Education

University of California, Berkeley, California

Human Resources, February, 2017

Skills

Leadership

Social Media

Customer Service

Quality Assurance

Troubleshooting

Presentation

Customer Service

Reporting

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customer support representative Job Descriptions; Explained

If you're applying for an customer support representative position, it's important to tailor your resume to the specific job requirements in order to differentiate yourself from other candidates. Including accurate and relevant information that directly aligns with the job description can greatly increase your chances of securing an interview with potential employers.

When crafting your resume, be sure to use action verbs and a clear, concise format to highlight your relevant skills and experience. Remember, the job description is your first opportunity to make an impression on recruiters, so pay close attention to the details and make sure you're presenting yourself in the best possible light.

customer support representative

Open and maintain customer accounts by recording account information
Maintain financial accounts by processing customer adjustments
Recommend potential products or services to management by collecting customer information and analyzing customer needs
Prepare product or service reports by collecting and analyzing customer information
Generate sales leads
Identify and assess customers’ needs to achieve satisfaction
Provide accurate, valid and complete information by using the right methods/tools

customer support representative

Provide technical assistance through tickets/emails and chats in a timely and accurate manner;
Provide information about products and services;
Process and resolve clients’ technical issues;
Social Media Responsible (Twitter, Facebook).

customer support representative

Answering calls to client to address their needs, complaints, or other issues with product or services.
Responding efficiency and accurately to callers, explaining possible solutions, and ensuring that clients feel supported and valued.
Engaging in active listening with callers,confirming or clarifying information and diffusing angry clients, as needed.
Building lasting relationships with clients and other call center team members based on trust and reliability.
Utilizing software, database, script, and tools appropriately.
Understanding and striving to meet or exceed call center metrics while providing excellent consistent customer service.
Making sales and recommendation for products or services that may better suit clients needs.

customer support junior representative

Assisting customers via chat, email and phone
Processing data
Keeping contact with other departments
Demonstrating empathy and resolving problems on the spot

customer support representative

Able to work independently and efficiently to meet deadlines.
Able to promptly answer sales and Mobile phone related email and phone calls.
Self motivated, detail-oriented and organized.
Creative thinking abilities.
Proficient with multiple software applications.
Excellent communication (oral and written), interpersonal, organizational, and presentation skills.

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customer support representative Job Skills

For an customer support representative position, your job skills are a key factor in demonstrating your value to the company and showing recruiters that you're the ight fit for the role. It's important to be specific when highlighting your skills and ensure that they are directly aligned with the job requirements, as this can greatly improve your chances of being hired. By showcasing your relevant skills and experience, you can make a compelling case for why you're the best candidate for the job.

How to include technical skills in your resume:

Technical skills are a set of specialized abilities and knowledge required to perform a particular job effectively. Some examples of technical skills are data analysis, project management, software proficiency, and programming languages, to name a few.

Add the technical skills that will get hired in your career field with our simple-to-use resume builder. Select your desired resume template, once you reach the skills section of the builder, manually write in the skill or simply click on "Add more skills". This will automatically generate the best skills for your career field, choose your skill level, and hit "Save & Next."

Computer Literacy
Troubleshooting
Quality Assurance
Technical
Data Analysis
Project Management
Database Management
Business Acumen
Process Improvement
Visualization
Reporting
Financial Management
Customer Service
Presentation
Written Communication
Social Media
Risk Management
Supervisory
Innovation
Accounting

How to include soft skills in your resume:

Soft skills are non-technical skills that relate to how you work and that can be used in any job. Including soft skills such as time management, creative thinking, teamwork, and conflict resolution demonstrate your problem-solving abilities and show that you navigate challenges and changes in the workplace efficiently.

Add competitive soft skills to make your resume stand-out to recruiters! Simply select your preferred resume template in the skills section, enter the skills manually or use the "Add more skills" option. Our resume builder will generate the most relevant soft skills for your career path. Choose your proficiency level for each skill, and then click "Save & Next" to proceed to the next section.

Communication
Interpersonal
Leadership
Time Management
Problem Solving
Decision Making
Critical Thinking
Creativity
Adaptability
Teamwork
Organization
Planning
Public Speaking
Negotiation
Conflict Resolution
Research
Analytical
Attention to Detail
Self-Motivation
Stress Management
Collaboration
Coaching
Mentoring
Listening
Networking
Strategic Thinking
Negotiation
Emotional Intelligence
Adaptability
Flexibility
Reliability
Professionalism
Computer Literacy
Technical
Data Analysis
Project Management
Customer Service
Presentation
Written Communication
Social Media
Troubleshooting
Quality Assurance
Collaboration
Supervisory
Risk Management
Database Management
Training
Innovation
Documentation
Accounting
Financial Management
Visualization
Reporting
Business Acumen
Process Improvement
Documentation
Relationship Management.

How to Improve Your customer support representative Resume

Navigating resume pitfalls can mean the difference between landing an interview or not. Missing job descriptions or unexplained work history gaps can cause recruiters to hesitate. Let's not even talk about the impact of bad grammar, and forgetting your contact info could leave your potential employer hanging. Aim to be comprehensive, concise, and accurate.

Employment history

Senior Customer Support Representative, Walmart Bentonville, Arkansas

September 2019 – May 2022

Provide product information and answer customer questions
Maintain customer records and account information
Monitor customer service metrics and performance

Associate Customer Support Representative, CVS Health Woonsocket, Rhode Island

February 2019 – August 2019

Process customer orders and handle payment transactions
Troubleshoot customer issues and provide solutions
Respond to customer inquiries via phone, email, or chat

Jr. Customer Support Representative, Microsoft Redmond, Washington

February 2018 – January 2019

Maintain customer records and account information
Develop customer service procedures and policies
Provide product information and answer customer questions

Education

Cornell University, Ithaca, New York

Master of Arts in Medical Office Administration, December, 2017

Cornell University, Ithaca, New York

Bachelor of Science in Medical Office Administration, December, 2013

Skills

Innovation

Written Communication

Attention to Detail

Project Management

Social Media

Computer Literacy

Troubleshooting

Visualization

Provide your Contact Information and Address Year Gaps

Always explain any gaps in your work history to your advantage.

Key Insights

Employers want to know what you've accomplished, so make sure to explain any gaps using a professional summary.
Adding extra details and context to explain why you have a gap in your work history shows employers you are a good fit for the position.

How to Optimize Your customer support representative Resume

Keep an eye out for these resume traps. Neglecting to detail your job roles or explain gaps in your career can lead to unnecessary doubts. Grammar blunders can reflect negatively on you, and without contact information, how can employers reach you? Be meticulous and complete.

Employment history

Lead Customer Support Representative, General Electric Boston, Massachusetts

October 2015 – Present

Folow up with customers to ensure their satisfaction
Troubleshoot customer issues and provide solutuions
Develop customer relationsips and build loyality

Customer Support Representative, Walmart Bentonville, Arkansas

April 2015 – September 2015

Trouble shoot customer issues and provide solutionss
Processs customer orders and handle payment transactionss
Followup with customers to ensure their satisfactions.

Junior Customer Support Representative, General Electric Boston, Massachusetts

April 2014 – March 2015

"I went to the store to buy some food
I went to the store to buy some foods.

Education

University of Maryland, College Park, Maryland

MD in Accounting, February, 2014

University of Maryland, College Park, Maryland

Bachelor of Arts in Human Resources Management, February, 2010

Skills

Negotiation

Computer Literacy

Teamwork

Presentation

Social Media

Reporting

Quality Assurance

Data Analysis

Include Job Descriptions and Avoid Bad Grammar

Avoid sending a wrong first impression by proofreading your resume.

Key Insights

Spelling and typos are the most common mistakes recruiters see in resumes and by simply avoiding them you can move ahead on the hiring process.
Before submitting your resume, double check to avoid typos.

customer support representative Cover Letter Example

A cover letter can be a valuable addition to your job application when applying for an customer support representative position. Cover letters provide a concise summary of your qualifications, skills, and experience, also it also gives you an opportunity to explain why you're the best fit for the job. Crafting a cover letter that showcases your relevant experience and enthusiasm for the Accounts Payable role can significantly improve your chances of securing an interview.

Associate Customer Support Representative
CVS Health
Woonsocket, Rhode Island

To Whom It May Concern

I am writing to express my interest in the Associate Customer Support Representative position at CVS Health. As a Customer Support Representative with 1 years of experience in Administrative & Clerical myself, I believe I have the necessary skills and expertise to excel in this role.

As someone who has always been committed to making a positive impact on the world, I have pursued opportunities to contribute to my community through my work wherever I may be. My experience in this field has equipped me with the skills and knowledge necessary to succeed throughout my life and I am confident that they will help me to bring my passion and expertise to your organization and help drive your success.

I am elated about the opportunity to join a team that shares my passion for this field, and values collaboration and innovation. I am confident that together we can overcome whatever tests and challenges are put on our way.

Thank you for your time,
Roy Green
997-826-5642
[email protected]

Roy Green

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