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collections agent: Resume Samples & Writing Guide

Umberto Davis 249 Applewood Drive, Leola, SD 57456
[email protected]
961-244-4068

Professional Summary

 Highly motivated and organized Collections Agent with a passion for providing excellent customer service. Experienced in handling delinquent accounts, negotiating payment plans, and resolving customer disputes. 

Employment history

Lead Collections Agent, Apple Cupertino, California
June 2010 – Present
  • Meet collection goals
  • Provide customer service
  • Analyze customer accounts
Collections Agent, Google Mountain View, California
December 2009 – May 2010
  • Meet collection goals
  • Provide customer service
  • Handle customer inquiries
Entry Level Collections Agent, CVS Health Woonsocket, Rhode Island
May 2009 – November 2009
  • Handle customer inquiries
  • Provide customer service
  • Process payments

Education

University of Wisconsin, Madison, Wisconsin
MD in Accounting, April, 2009
University of Wisconsin, Madison, Wisconsin
Bachelor of Arts in Human Resources Management, April, 2005

Skills

Time Management
Teamwork
Customer Service
Computer Literacy
Microsoft Excel
Technical Writing
Microsoft Office
Computer Literacy

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Gus Davis 960 Fairview Drive, Osage, MN 56570
[email protected]
758-766-7505

Employment history

Senior Collections Agent, General Electric Boston, Massachusetts
October 2017 – Present
  • Manage customer accounts
  • Update customer information in database
  • Negotiate payment arrangements
Collections Agent, Microsoft Redmond, Washington
April 2017 – September 2017
  • Provide customer service
  • Analyze customer accounts
  • Handle customer inquiries
Junior Collections Agent, Google Mountain View, California
April 2016 – March 2017
  • Make collection calls to customers
  • Negotiate payment arrangements
  • Maintain records of customer accounts

Education

University of California, Berkeley, California
Bachelor of Science in Human Resources Management, February, 2016

Skills

Troubleshooting
Creativity
Negotiation
Emotional Intelligence
Accounting
Record Keeping
Data Entry
Filing
Ursula Edwards 129 Parkwood Drive, Golden Grove, SC 29673
[email protected]
931-799-2620

Professional Summary

 Highly organized and detail-oriented Collections Agent with extensive experience in the administrative and clerical field. Proven ability to accurately process and collect payments in a timely manner. 

Employment history

Lead Collections Agent, Apple Cupertino, California
July 2012 – Present
  • Update customer information in database
  • Handle customer inquiries
  • Negotiate payment arrangements
Associate Collections Agent, Google Mountain View, California
December 2011 – June 2012
  • Document customer interactions
  • Handle customer inquiries
  • Make collection calls to customers
Junior Collections Agent, Walmart Bentonville, Arkansas
July 2010 – November 2011
  • Update customer information in database
  • Meet collection goals
  • Provide customer service

Education

University of Michigan, Ann Arbor, Michigan
MD in Office Administration, May, 2010
University of Michigan, Ann Arbor, Michigan
Bachelor of Arts in Office Administration, May, 2006

Skills

Negotiation
Quality Assurance
Visualization
Technical
Problem Solving
Microsoft Excel
Record Keeping
Research.
Mark Campbell 904 Valleywood Drive, Benjamin, UT 84660
[email protected]
713-685-6454

Professional Summary

 Highly organized and detail-oriented Collections Agent with extensive experience in administrative and clerical roles. Possesses excellent problem-solving and communication skills to effectively resolve customer disputes. 

Employment history

Chief Collections Agent, Google Mountain View, California
June 2014 – Present
  • Meet collection goals
  • Provide customer service
  • Monitor and maintain customer accounts
Collections Agent, Google Mountain View, California
December 2012 – May 2014
  • Analyze customer accounts
  • Provide customer service
  • Manage customer accounts
Junior Collections Agent, Walmart Bentonville, Arkansas
December 2011 – November 2012
  • Meet collection goals
  • Process payments
  • Maintain records of customer accounts

Education

University of Florida, Gainesville, Florida
Human Resources, November, 2011

Skills

Documentation
Accounting
Reporting
Self-Motivation
Research.
Data Entry
Microsoft Office
Scheduling
Sam Davis 866 Pine Valley Road, Tampa, FL 33681
[email protected]
603-397-1398

Professional Summary

 Highly organized and detail-oriented Collections Agent with a proven track record of successfully managing accounts receivable and collections. Experienced in providing excellent customer service while ensuring accounts are up to date and compliant. 

Employment history

Senior Collections Agent, CVS Health Woonsocket, Rhode Island
October 2010 – Present
  • Follow up on overdue accounts
  • Maintain records of customer accounts
  • Manage customer accounts
Collections Agent, CVS Health Woonsocket, Rhode Island
April 2010 – September 2010
  • Make collection calls to customers
  • Manage customer accounts
  • Resolve customer disputes
Junior Collections Agent, Amazon Seattle, Washington
September 2009 – March 2010
  • Resolve customer disputes
  • Negotiate payment arrangements
  • Meet collection goals

Education

Stanford University, Stanford, California
Master of Arts in Business Administration, July, 2009
Stanford University, Stanford, California
Bachelor of Science in Business Administration, July, 2005

Skills

Flexibility
Interpersonal
Technical
Relationship Management.
Database Management
Time Management
Filing
Computer Literacy

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collections agent Job Descriptions; Explained

If you're applying for an collections agent position, it's important to tailor your resume to the specific job requirements in order to differentiate yourself from other candidates. Including accurate and relevant information that directly aligns with the job description can greatly increase your chances of securing an interview with potential employers.

When crafting your resume, be sure to use action verbs and a clear, concise format to highlight your relevant skills and experience. Remember, the job description is your first opportunity to make an impression on recruiters, so pay close attention to the details and make sure you're presenting yourself in the best possible light.

1

senior collections agent

  • Resolved Customers Queries as a CSA agent over incoming calls.
  • Arranged collection calls for the bank to get pending payments from fresh and old accounts (bucket collections).
  • Providing discounts per banks rules to close account collection and assisted clients on accounts of deceased members too.
  • Updated customer data at all time on the computer.
  • Attended Supervisor calls for my supervisors and line trainers.
  • Verified cash payments before processing per bank regulations with the verifier.
  • Arranged payment plans for the customers per eligibility.
2

collections agent

  • Maintained numerous call for the collection department.
  • Reported the amount of collections done at the end of the day. 
  • Negotiated the amount collected with the costumer to help the costumer get a good arrangement
  • Worked under pressure and also with multitask
  • Provide assistance for customers with special billing requests. 
3

collections agent

  • Attend to outgoing calls.
  • Inform customer of overdue accounts and amount currently owed.
  • Secure outstanding  debt by setting up payment plans with customers.
  • Assist customers update accounts.
  • Record new commitment to repay debt.
  • Escalate customers queries via emails.
4

collections agent

  • Count money and make bank deposits.Explain loan information to clients, such as available loan types, eligibility requirements, or loan restrictions.
  • Prioritize client debt repayment to avoid dire consequences
  • Negotiate with creditors on behalf of clients to arrange for payment adjustments, time extensions, or to set up payment plans.
  • Investigate payment histories and held funds to resolve client and creditor problems.
  • Train employees in job duties.
  • Discuss job performance problems with team to identify causes
  • Confer with customers by telephone or in person to cancel accounts, or obtain details of complaints
5

collections agent

  •  Business Consumer Flexible Collections Agent:Inbound/Outbound Collector for Multi-stage delinquency and charge-off accounts. 
  • Identifying financial issues.
  • Arranging Payment Plans for earliest and latest accounts.
  • Identifying fraud and disputes accounts..
  • Identifying and providing special support to vulnerable customers.
  •  Putting account status via TSYS/TS2. 
  • Input data updates to Microsoft Excel.

senior collections agent Job Skills

For an senior collections agent position, your job skills are a key factor in demonstrating your value to the company and showing recruiters that you're the ight fit for the role. It's important to be specific when highlighting your skills and ensure that they are directly aligned with the job requirements, as this can greatly improve your chances of being hired. By showcasing your relevant skills and experience, you can make a compelling case for why you're the best candidate for the job.

How to include technical skills in your resume:

Technical skills are a set of specialized abilities and knowledge required to perform a particular job effectively. Some examples of technical skills are data analysis, project management, software proficiency, and programming languages, to name a few.

Add the technical skills that will get hired in your career field with our simple-to-use resume builder. Select your desired resume template, once you reach the skills section of the builder, manually write in the skill or simply click on "Add more skills". This will automatically generate the best skills for your career field, choose your skill level, and hit "Save & Next."

  • Data Entry
  • Data Analysis
  • Database Management
  • Accounting
  • Financial Management
  • Computer Literacy
  • Technical Writing
  • Microsoft Office
  • Customer Service
  • Microsoft Excel
  • Word Processing
  • Typing
  • Spreadsheets
  • Documentation
  • Time Management
  • Record Keeping
  • Filing
  • Scheduling
  • Problem Solving
  • Attention to Detail
  • Research.

How to include soft skills in your resume:

Soft skills are non-technical skills that relate to how you work and that can be used in any job. Including soft skills such as time management, creative thinking, teamwork, and conflict resolution demonstrate your problem-solving abilities and show that you navigate challenges and changes in the workplace efficiently.

Add competitive soft skills to make your resume stand-out to recruiters! Simply select your preferred resume template in the skills section, enter the skills manually or use the "Add more skills" option. Our resume builder will generate the most relevant soft skills for your career path. Choose your proficiency level for each skill, and then click "Save & Next" to proceed to the next section.

  • Communication
  • Interpersonal
  • Leadership
  • Time Management
  • Problem Solving
  • Decision Making
  • Critical Thinking
  • Creativity
  • Adaptability
  • Teamwork
  • Organization
  • Planning
  • Public Speaking
  • Negotiation
  • Conflict Resolution
  • Research
  • Analytical
  • Attention to Detail
  • Self-Motivation
  • Stress Management
  • Collaboration
  • Coaching
  • Mentoring
  • Listening
  • Networking
  • Strategic Thinking
  • Negotiation
  • Emotional Intelligence
  • Adaptability
  • Flexibility
  • Reliability
  • Professionalism
  • Computer Literacy
  • Technical
  • Data Analysis
  • Project Management
  • Customer Service
  • Presentation
  • Written Communication
  • Social Media
  • Troubleshooting
  • Quality Assurance
  • Collaboration
  • Supervisory
  • Risk Management
  • Database Management
  • Training
  • Innovation
  • Documentation
  • Accounting
  • Financial Management
  • Visualization
  • Reporting
  • Business Acumen
  • Process Improvement
  • Documentation
  • Relationship Management.

How to Improve Your senior collections agent Resume

Navigating resume pitfalls can mean the difference between landing an interview or not. Missing job descriptions or unexplained work history gaps can cause recruiters to hesitate. Let's not even talk about the impact of bad grammar, and forgetting your contact info could leave your potential employer hanging. Aim to be comprehensive, concise, and accurate.

Gary Lewis 13 Pleasantview Drive, Helenwood, TN 37755

Employment history

Senior Collections Agent, Microsoft Redmond, Washington
February 2023 – Present
  • Provide customer service
  • Escalate unresolved customer issues
  • Negotiate payment arrangements
Associate Collections Agent, Bank of America Charlotte, North Carolina
February 2022 – January 2023
  • Make collection calls to customers
  • Negotiate payment arrangements
  • Resolve customer disputes
Junior Collections Agent, UnitedHealth Group Minnetonka, Minnesota
February 2021 – January 2022

Education

Stanford University, Stanford, California
Master of Arts in Human Resources Management, January, 2020
Stanford University, Stanford, California
Bachelor of Arts in Accounting, January, 2017

Skills

Teamwork
Supervisory
Problem Solving
Organization
Data Analysis
Financial Management
Spreadsheets
Record Keeping

Include your Contact Information and Job Descriptions

Missing job descriptions lessens your chances of getting hired.

Key Insights
  • Employers want to know what you've accomplished, so make sure to include descriptions for all of your previous jobs.
  • Keep job descriptions short but don't just list your jobs.
  • Never copy-paste a job description to post on your resume. Get inspired and use tools to help you write customized descriptions.

How to Optimize Your senior collections agent Resume

Keep an eye out for these resume traps. Neglecting to detail your job roles or explain gaps in your career can lead to unnecessary doubts. Grammar blunders can reflect negatively on you, and without contact information, how can employers reach you? Be meticulous and complete.

Xaviera Grant 263 Ridge Drive, Ages, KY 40828
[email protected]
675-706-5231

Employment history

Lead Collections Agent, CVS Health Woonsocket, Rhode Island
February 2016 – May 2022
  • Esclate unresolved customer isues
  • Negotiate payment arrangments
  • Docuement customer interations
Associate Collections Agent, CVS Health Woonsocket, Rhode Island
August 2015 – January 2016
  • Updat customer informations in databas
  • Analys customer accounts
  • Resolv customer disputes
Junior Collections Agent, Walmart Bentonville, Arkansas
August 2014 – July 2015
  • Negotiate payment arrangments
  • Proccess payments
  • Moniter and mainain customer accounts

Education

University of Texas, Austin, Texas
Bachelor of Arts in Business Administration, June, 2014

Skills

Documentation
Planning
Adaptability
Decision Making
Data Entry
Technical Writing
Computer Literacy
Spreadsheets

Correct Grammar and Address Gap Years in Your Resume

Don't leave unexplained gaps in your work history.

Key Insights
  • When explaining gaps in your employment section, start by being honest.
  • Elaborate on the gap and show that you never stopped learning.
  • Explain and elaborate any gap in your work history by highlighting new skills.

senior collections agent Cover Letter Example

A cover letter can be a valuable addition to your job application when applying for an senior collections agent position. Cover letters provide a concise summary of your qualifications, skills, and experience, also it also gives you an opportunity to explain why you're the best fit for the job. Crafting a cover letter that showcases your relevant experience and enthusiasm for the Accounts Payable role can significantly improve your chances of securing an interview.



Umberto
Davis
[email protected]
961-244-4068
249 Applewood Drive, Leola, SD
57456

Lead Collections Agent
Apple
Cupertino, California

To the Recruitment Team at Apple


I am writing to express my interest in the Lead Collections Agent role at Apple. As a Collections Agent with 14 years of experience, I am confident that I possess the necessary skills and qualifications to excel in this position.


My life experiences have taught me the importance of hard work, dedication, and collaboration. Whether it was on the work, or just personally, I have always been committed to pursuing my goals with passion and tenacity. I am confident that throughout all of these years I have gained the skills and expertise necessary to succeed in this role and be a great asset for Apple. I am eager to join a team that shares my values and work towards a common goal.


Thank you for considering my application for the Lead Collections Agent role. I am very passionate about this field and possess a deep understanding of the industry so, I am thrilled about the opportunity to contribute to your organization's success.


Thank you for your time and consideration,
Umberto Davis
961-244-4068
[email protected]

Umberto Davis






Showcase your most significant accomplishments and qualifications with this cover letter.
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Build your Resume in 15 minutes

Give yourself the best chance of standing out from the competition!

Create an awesome resume that meets the expectations of potential employers with our selection of professional, field-tested resume templates.