Debt Collector Resume Examples

debt collector

  • call debtors and set up payment plans for them.
  • pacifying angry  customers.
  • updating the system with the latest information on a customer.
  • Listen to customer requests
  • Provide assistance for customers with special billing requests. to answer questions and provide telephone information.

debt collector

  • Collect debt on credit cards (Visa ,MasterCard, Capital One , American Express ) and Home and Auto loans .
  • Skip trace and locate customers to attempt to collect a debt . 
  • Take payments with customers and assist with fund verification with different banks . 
  • Assist with fund transfers from 401k.
  • De-escalate irate customers .
  • Take supervisor calls from other agents . 
  • Provide second talk off for other agents who needed assistance when closing a deal . 

debt collector/loan officer

  • Transmit and receive messages, using telephones a Microsoft
  • Arrange for debt repayment or establish repayment schedules, based on customers’ financial situations. access database
  • Loan Assessment
  • Junior IT
  • Minimal Graphic Design work

debt collector

  • Assisted with cancellations and resale options if they were available
  • Helped resolve any issues and resolve members account to make the member satisfied
  • Set up tasks on a daily basis for further review
  • Receive 50+ calls on a daily basis and made outgoing calls for follow up 

debt collector

  • Make outbound contact to debtors regarding delinquent accounts and negotiate settlement options.
  • Take inbound telephone calls from debtors regarding delinquent accounts and negotiate settlement options.
  • Prepare correspondence on delinquent accounts.
  • Research disputed delinquent account balances and make necessary corrections.
  • Review accounts to be recommended for closure and assist in report preparation.

debt collector

  • Being able to work a 40hr work week, with two late nights included in shift.
  • Working on a dialer to collect on a variety of debts.
  • Help customers find a way to resolve their accounts in a manner that works for them and satisfies the company. 
  • Understanding multiple situations and always finding a way to resolve, whether it was an issue with the system or client always having the dugiligance to make sure every little concern is handled and cared for.
  • Hitting goals of over 40k a month. 

debt collector

  • Used Excel to keep records of all debts paid
  • Kept an organized book of clients
  • Used system to search and make sure debt was valid and for the right clients
  • Called clients to ensure payment responsibilities were either voluntarily met or other arrangements were made

debt collector

  • Outbound & inbound calls
  •  Receiving arrears account
  •  Teletracing
  •  Updating information on the system
  •  Manage & resolve customer complaint
  • Capturing feedback from client
  •  Handling customer queries both telephonically & e-mail

debt collector

  • Understand the reason for the consumer to be into collection
  • Use of all possible way such as payment plan or settlements to help our consumers to resolve their debts.
  • Handle customer complaints and take appropriate action to resolve them in cases of Bankruptcy, Debt consolidation and Armed Services accounts.
  • Be 100% compliant with all the Rules and Regulations of Fair Debt Collection Practices Act (FDCPA) regulated by Federal Trade Commission (FTC).

debt collector

  • Contacts high-risk customers in order to secure payment on previously “bad debt”. Negotiates with these members to secure settlement or payment arrangements. 
  • Communication and negotiations skills while interacting with members, colleagues and clients
  • Manage multiple accounts for delinquency and debt collection efforts
  • Locate and contact debtors about outstanding obligations
  • Send out past due notices for delinquent accounts or for missed settlement payments
  • Investigate and resolve complaints regarding incorrect debt collection attempts
  • Report address changes and maintain files regarding debtors for correct and current contact information
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