- call debtors and set up payment plans for them.
- pacifying angry customers.
- updating the system with the latest information on a customer.
- Listen to customer requests
- Provide assistance for customers with special billing requests. to answer questions and provide telephone information.
- Collect debt on credit cards (Visa ,MasterCard, Capital One , American Express ) and Home and Auto loans .
- Skip trace and locate customers to attempt to collect a debt .
- Take payments with customers and assist with fund verification with different banks .
- Assist with fund transfers from 401k.
- De-escalate irate customers .
- Take supervisor calls from other agents .
- Provide second talk off for other agents who needed assistance when closing a deal .
debt collector/loan officer
- Transmit and receive messages, using telephones a Microsoft
- Arrange for debt repayment or establish repayment schedules, based on customers’ financial situations. access database
- Loan Assessment
- Junior IT
- Minimal Graphic Design work
- Assisted with cancellations and resale options if they were available
- Helped resolve any issues and resolve members account to make the member satisfied
- Set up tasks on a daily basis for further review
- Receive 50+ calls on a daily basis and made outgoing calls for follow up
- Make outbound contact to debtors regarding delinquent accounts and negotiate settlement options.
- Take inbound telephone calls from debtors regarding delinquent accounts and negotiate settlement options.
- Prepare correspondence on delinquent accounts.
- Research disputed delinquent account balances and make necessary corrections.
- Review accounts to be recommended for closure and assist in report preparation.