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11
customer service supervisor
- Supervised the activities of workers engaged in sales and Customer Service.
- Assisted in cashiering during peak period.
- Trained new staff to manage the sales of electronics.
- Responded to customers’ questions and complaints regarding price comparisons with products of another electronics shop.
- Dealt with suppliers of the various brands of electronics. i.e. price negotiations.
12
customer service supervisor
- Maximized team knowledge and productivity by effectively training, monitoring and directing employees in application of best practices and regulatory protocols.
- Evaluated strengths and weaknesses of candidates through effective screening processes.
- Followed up with notable applicants sourced via industry-specific pipelines, events and job fairs.
- Worked with recruiting teams and human resources representatives to accomplish hiring objectives.
13
customer service supervisor
- Confer with customers by telephone or via email to provide information about products or services, cancel accounts, or obtain details of complaints.
- Visited colleges and job fairs to inform people about job opportunities.
- Provided information about pay rates, dates and training processes. Conducted applicant interviews.
- Reached out to new hires to check for issues and welcome to company.
14
customer service supervisor/cashier
- Supervising the customer service team to ensure the customers experience is smooth and enjoyable.
- Scanning goods and ensuring pricing is accurate.
- Collecting and processing payments in both cash or credit.
- Handling large amounts of tobacco and ensuring they are safely packed and locked away during business hours as well as after hours.
- Managing transactions with customers using cash registers.
- Issue refunds and exchanges for customer change of mind.
- Greet customers when entering or leaving the store.
15
customer service supervisor
- Estimate freight and rate quotations to customers.
- Internal Sales
- Import Customer Service
- Track delivery progress of shipments and maintain customer tracking reports
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