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customer service supervisor

  • Supervised the activities of workers engaged in sales and Customer Service.
  • Assisted in cashiering during peak period.
  • Trained new staff to manage the sales of electronics.
  • Responded to customers’ questions and complaints regarding price comparisons with products of another electronics shop.
  • Dealt with suppliers of the various brands of electronics. i.e. price negotiations.

customer service supervisor

  • Maximized team knowledge and productivity by effectively training, monitoring and directing employees in application of best practices and regulatory protocols. 
  • Evaluated strengths and weaknesses of candidates through effective screening processes. 
  • Followed up with notable applicants sourced via industry-specific pipelines, events and job fairs. 
  • Worked with recruiting teams and human resources representatives to accomplish hiring objectives. 

customer service supervisor

  • Confer with customers by telephone or via email to provide information about products or services, cancel accounts, or obtain details of complaints.
  • Visited colleges and job fairs to inform people about job opportunities. 
  • Provided information about pay rates, dates and training processes. Conducted applicant interviews.
  • Reached out to new hires to check for issues and welcome to company.  

customer service supervisor/cashier

  • Supervising the customer service team to ensure the customers experience is smooth and enjoyable.
  • Scanning goods and ensuring pricing is accurate.
  • Collecting and processing payments in both cash or credit.
  • Handling large amounts of tobacco and ensuring they are safely packed and locked away during business hours as well as after hours.
  • Managing transactions with customers using cash registers.
  • Issue refunds and exchanges for customer change of mind. 
  • Greet customers when entering or leaving the store.

customer service supervisor

  • Estimate freight and rate quotations to customers.
  • Internal Sales
  • Import Customer Service
  • Track delivery progress of shipments and maintain customer tracking reports