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1
senior banking assistant
- All the cash related transactions
- Counter operations (Opening/closure of accounts, Term deposits Etc….)
- Attending and servicing walk in customers
- Lead generation and cross selling to achieve given targets
- Office administration duties
- Holding vault keys and drop safe keys(Teller’s Key bunch)
2
banking assistant ( teller)
- Held responsibilities of cash vault and was the head cashier of the branch for the last 2 years of my service.
- Responsible for handling walk in customers and handling customer’s grievances.
- Effectively monitored and handled the branch’s old currency deposit and new currency disbursement without any cash difference/mismatch throughout the period, during demonetization.
- Involved in Customer dealing and handling of approx. 25+ cash transactions per hour with extreme attention to detail.
- Ensuring all transactions was processed accurately and timely.
- Dealt in RTGS and NEFT transfers.
- Responsibility for replenishment of branch’s ATM.
3
banking assistant
- Placement and Encashment of Fixed Deposits.
- Making Pay Orders and Demand Drafts.
- Account maintenance services like mobile alert activation, debit card, debit card pin activation, nomination updation, fixed deposits maturity updation along with other related work.
- Handling and handing over debit card and credit card pins to customers.
4
banking assistant
- Maintained high and unparalleled customer service standards at the branch by ensuring timely and accurate processing of customer instructions.
- Ensured strict adherence to Branch cash limits, maintained custody of Vault, ATM cash and teller tills.
- Reviewed Branch Operations through daily checking of general ledgers and reports.
- Performed timely ordering, update, reconciliation and destruction of cheque books, ATM cards and Pin mailers as per documented procedures.
- Captured customer signatures & mandates for new and existing accounts
5
senior banking assistant
- Data capturing, encoding and embossing of plastic cards.
- Trained retail staff on POS equipment’s and transactions.
- ATM transaction reconciliation, general correspondence with Master Card International India & Cirrus/Maestro debit card network.
- Monitored exceptional item reports on debit card transactions.
- Submitted monthly reports to Central Bank of Sri Lanka in line with ATM foreign currency usages.
- Supervised both inbound and outbound call centre operations for debit & loyalty cards.
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