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senior banking assistant

  • All the cash related transactions
  • Counter operations (Opening/closure of accounts, Term deposits Etc….)
  • Attending and servicing walk in customers
  • Lead generation and cross selling to achieve given targets
  • Office administration duties
  • Holding vault keys and drop safe keys(Teller’s Key bunch)

banking assistant ( teller)

  •  Held responsibilities of cash vault and was the head cashier of the branch for the last 2 years of my service.
  •  Responsible for handling walk in customers and handling customer’s grievances.
  •  Effectively monitored and handled the branch’s old currency deposit and new currency disbursement without any cash difference/mismatch throughout the period, during demonetization.
  •  Involved in Customer dealing and handling of approx. 25+ cash transactions per hour with extreme attention to detail.
  •  Ensuring all transactions was processed accurately and timely.
  •  Dealt in RTGS and NEFT transfers.
  • Responsibility for replenishment of branch’s ATM.

banking assistant

  •  Placement and Encashment of Fixed Deposits.
  • Making Pay Orders and Demand Drafts.
  •  Account maintenance services like mobile alert activation, debit card, debit card pin activation, nomination updation, fixed deposits maturity updation along with other related work.
  •  Handling and handing over debit card and credit card pins to customers.

banking assistant

  • Maintained high and unparalleled customer service standards at the branch by ensuring timely and accurate processing of customer instructions.
  • Ensured strict adherence to Branch cash limits, maintained custody of Vault, ATM cash and teller tills. 
  • Reviewed Branch Operations through daily checking of general ledgers and reports. 
  • Performed timely ordering, update, reconciliation and destruction of cheque books, ATM cards and Pin mailers as per documented procedures.
  •  Captured customer signatures & mandates for new and existing accounts   

senior banking assistant

  • Data capturing, encoding and embossing of plastic cards.
  • Trained retail staff on POS equipment’s and transactions.
  • ATM transaction reconciliation, general correspondence with Master Card International India & Cirrus/Maestro debit card network.
  • Monitored exceptional item reports on debit card transactions.
  • Submitted monthly reports to Central Bank of Sri Lanka in line with ATM foreign currency usages.
  • Supervised both inbound and outbound call centre operations for debit & loyalty cards.