Use This Template 
Build your resume in 15 minutes
Give yourself the best chance of standing out from the competition!
Create an awesome resume that meets the expectations of potential employers with our selection of professional, field-tested resume templates.
Create an awesome resume that meets the expectations of potential employers with our selection of professional, field-tested resume templates.
chargeback analyst: Resume Samples & Writing Guide
Professional Summary
Results-driven Chargeback Analyst with extensive experience in financial auditing and accounting. Proven track record of successfully managing chargeback processes and mitigating financial losses.
Employment history
Senior Chargeback Analyst, Moss Adams Seattle, Washington
September 2013 – Present
- Analyze chargeback claims and determine validity
- Maintain chargeback documentation and records
- Reconcile chargeback discrepancies
Associate Chargeback Analyst, BDO USA Chicago, Illinois
September 2012 – August 2013
- Provide updates to management on chargeback status and resolution
- Monitor and review chargeback activity to identify trends and patterns
- Respond to customer inquiries regarding chargeback issues
Jr. Chargeback Analyst, BDO USA Chicago, Illinois
February 2012 – August 2012
- Analyze chargeback claims and determine validity
- Reconcile chargeback discrepancies
- Maintain chargeback documentation and records
Education
University of Pennsylvania, Philadelphia, Pennsylvania
Certified Financial Manager (CFM), December, 2011
Skills
Project Management
Public Speaking
Professionalism
Time Management
Chargeback Analysis
Cash Management
Bank Reconciliation
Payment Processing
Do you already have a resume? Use our PDF converter and edit your resume.
Employment history
Chief Chargeback Analyst, Plante Moran Southfield, Michigan
May 2015 – Present
- Collaborate with internal and external stakeholders to ensure compliance with chargeback policies and procedures
- Monitor and review chargeback activity to identify trends and patterns
- Maintain chargeback documentation and records
Chargeback Analyst, Grant Thornton Chicago, Illinois
May 2014 – April 2015
- Interpret and apply applicable regulations and laws
- Investigate and analyze customer disputes
- Monitor and review chargeback activity to identify trends and patterns
Junior Chargeback Analyst, Crowe Horwath Indianapolis, Indiana
May 2013 – April 2014
- Liaise with banking institutions to resolve chargebacks
- Reconcile chargeback discrepancies
- Resolve chargeback disputes in a timely and accurate manner
Education
University of Southern California, Los Angeles, California
Master of Science in Accounting, March, 2013
University of Southern California, Los Angeles, California
Bachelor of Science in Accounting, April, 2009
Skills
Public Speaking
Relationship Management.
Customer Service
Negotiation
Payment Processing
Chargeback Processing
Data Entry
Fraud Detection
Professional Summary
A highly organized and detail-oriented Chargeback Analyst with extensive experience in the Accounting & Auditing field. Skilled in identifying, analyzing, and resolving chargeback disputes for a variety of clients.
Employment history
Lead Chargeback Analyst, BDO USA Chicago, Illinois
June 2010 – Present
- Investigate and analyze customer disputes
- Monitor and review customer accounts for chargeback activity
- Analyze chargeback claims and determine validity
Associate Chargeback Analyst, Crowe Horwath Indianapolis, Indiana
December 2008 – May 2010
- Prepare detailed reports and documents for chargeback disputes
- Monitor and review customer accounts for chargeback activity
- Respond to customer inquiries regarding chargeback issues
Junior Chargeback Analyst, Crowe Horwath Indianapolis, Indiana
July 2007 – November 2008
- Ensure chargeback processes are compliant with company policies
- Liaise with banking institutions to resolve chargebacks
- Interpret and apply applicable regulations and laws
Education
University of Illinois at Urbana, Champaign, Illinois
Bachelor of Science in Business Administration (Accounting), May, 2007
Skills
Critical Thinking
Negotiation
Social Media
Listening
Dispute Resolution
Fraud Detection
Chargeback Processing
Bank Reconciliation
Employment history
Chief Chargeback Analyst, PwC New York, New York
October 2017 – Present
- Monitor and review chargeback activity to identify trends and patterns
- Monitor and review customer accounts for chargeback activity
- Develop and implement strategies to reduce chargeback risk
Associate Chargeback Analyst, Moss Adams Seattle, Washington
May 2016 – September 2017
- Interpret and apply applicable regulations and laws
- Prepare detailed reports and documents for chargeback disputes
- Monitor and review chargeback activity to identify trends and patterns
Junior Chargeback Analyst, PwC New York, New York
November 2014 – April 2016
- Liaise with banking institutions to resolve chargebacks
- Monitor and review customer accounts for chargeback activity
- Monitor and review chargeback activity to identify trends and patterns
Education
Indiana University, Bloomington, Indiana
Certified Management Accountant (CMA), September, 2014
Skills
Decision Making
Communication
Flexibility
Attention to Detail
Reconciliation
Data Entry
Tax Preparation
Chargeback Analysis
Employment history
Lead Chargeback Analyst, Moss Adams Seattle, Washington
April 2017 – Present
- Resolve chargeback disputes in a timely and accurate manner
- Develop and implement strategies to reduce chargeback risk
- Analyze chargeback claims and determine validity
Associate Chargeback Analyst, Deloitte New York, New York
September 2016 – March 2017
- Provide updates to management on chargeback status and resolution
- Respond to customer inquiries regarding chargeback issues
- Analyze chargeback claims and determine validity
Junior Chargeback Analyst, Grant Thornton Chicago, Illinois
March 2016 – August 2016
- Prepare detailed reports and documents for chargeback disputes
- Develop and implement strategies to reduce chargeback risk
- Reconcile chargeback discrepancies
Education
Indiana University, Bloomington, Indiana
Chartered Global Management Accountant (CGMA), January, 2016
Skills
Collaboration
Interpersonal
Customer Service
Flexibility
Financial Analysis
Billing Analysis
ACH Processing
Bank Reconciliation
Not in love with this template? Browse our full library of resume templates
chargeback analyst Job Descriptions; Explained
If you're applying for an chargeback analyst position, it's important to tailor your resume to the specific job requirements in order to differentiate yourself from other candidates. Including accurate and relevant information that directly aligns with the job description can greatly increase your chances of securing an interview with potential employers.
When crafting your resume, be sure to use action verbs and a clear, concise format to highlight your relevant skills and experience. Remember, the job description is your first opportunity to make an impression on recruiters, so pay close attention to the details and make sure you're presenting yourself in the best possible light.
1
senior chargeback analyst
- Researched and identified chargeback issues/rejections
- Utilized strong, solid knowledge of internal systems, analysis, research, and contracted compliance to resolve complex contract and chargeback issues.
- Created credit memo or invoice requests due to re-submission of Chargeback claims
- Prepared offset requests of Chargeback invoices and credit memos
2
chargeback analyst
- A primary role is to evaluate disputes that arise when a merchant disputes a chargeback. If a consumer or business buyer contacts a card provider and disputes a transaction charge, the analyst works with the merchant to resolve the dispute.
- Research credit card disputes and build dispute cases to recover funds for merchants using proprietary software.
- Validate appropriate data from internal and third-party systems and ensure an appropriate course of action is being pursued.
- Ensure accurate and appropriate responses to disputes.
- Monitor disputed transactions for possible fraudulent activity.
- Serve customers by resolving product and service problems.
3
chargeback analyst
- Evaluate disputes that arise when a merchant disputes a chargeback.
- If a consumer or business buyer contacts a card provider and disputes a transaction charge, I used to work with the merchant to resolve the dispute.
- In particular, seek documentation or proof that the complainant made a purchase.
- After assessment, decide whether a chargeback is valid or if the card holder actually made a purchase.
senior chargeback analyst Job Skills
For an senior chargeback analyst position, your job skills are a key factor in demonstrating your value to the company and showing recruiters that you're the ight fit for the role. It's important to be specific when highlighting your skills and ensure that they are directly aligned with the job requirements, as this can greatly improve your chances of being hired. By showcasing your relevant skills and experience, you can make a compelling case for why you're the best candidate for the job.
How to include technical skills in your resume:
Technical skills are a set of specialized abilities and knowledge required to perform a particular job effectively. Some examples of technical skills are data analysis, project management, software proficiency, and programming languages, to name a few.
Add the technical skills that will get hired in your career field with our simple-to-use resume builder. Select your desired resume template, once you reach the skills section of the builder, manually write in the skill or simply click on "Add more skills". This will automatically generate the best skills for your career field, choose your skill level, and hit "Save & Next."
- Data Entry
- Financial Analysis
- Account Reconciliation
- Bank Reconciliation
- Chargeback Processing
- Dispute Resolution
- Chargeback Analysis
- Billing Analysis
- Credit Card Processing
- Payment Processing
- Credit Analysis
- Accounting Software
- Auditing
- Payment Systems
- Chargeback Validation
- Cash Management
- ACH Processing
- Tax Preparation
- Reconciliation
- Fraud Detection
How to include soft skills in your resume:
Soft skills are non-technical skills that relate to how you work and that can be used in any job. Including soft skills such as time management, creative thinking, teamwork, and conflict resolution demonstrate your problem-solving abilities and show that you navigate challenges and changes in the workplace efficiently.
Add competitive soft skills to make your resume stand-out to recruiters! Simply select your preferred resume template in the skills section, enter the skills manually or use the "Add more skills" option. Our resume builder will generate the most relevant soft skills for your career path. Choose your proficiency level for each skill, and then click "Save & Next" to proceed to the next section.
- Communication
- Interpersonal
- Leadership
- Time Management
- Problem Solving
- Decision Making
- Critical Thinking
- Creativity
- Adaptability
- Teamwork
- Organization
- Planning
- Public Speaking
- Negotiation
- Conflict Resolution
- Research
- Analytical
- Attention to Detail
- Self-Motivation
- Stress Management
- Collaboration
- Coaching
- Mentoring
- Listening
- Networking
- Strategic Thinking
- Negotiation
- Emotional Intelligence
- Adaptability
- Flexibility
- Reliability
- Professionalism
- Computer Literacy
- Technical
- Data Analysis
- Project Management
- Customer Service
- Presentation
- Written Communication
- Social Media
- Troubleshooting
- Quality Assurance
- Collaboration
- Supervisory
- Risk Management
- Database Management
- Training
- Innovation
- Documentation
- Accounting
- Financial Management
- Visualization
- Reporting
- Business Acumen
- Process Improvement
- Documentation
- Relationship Management.
How to Improve Your senior chargeback analyst Resume
Navigating resume pitfalls can mean the difference between landing an interview or not. Missing job descriptions or unexplained work history gaps can cause recruiters to hesitate. Let's not even talk about the impact of bad grammar, and forgetting your contact info could leave your potential employer hanging. Aim to be comprehensive, concise, and accurate.
Barry Foster
495 Hillcrest Drive, White Stone, VA 22578Employment history
Lead Chargeback Analyst, Crowe Horwath Indianapolis, Indiana
July 2019 – Present
- Liaise with banking institutions to resolve chargebacks
- Prepare detailed reports and documents for chargeback disputes
- Monitor and review customer accounts for chargeback activity
Chargeback Analyst, PwC New York, New York
January 2018 – June 2019
- Reconcile chargeback discrepancies
- Investigate and analyze customer disputes
- Respond to customer inquiries regarding chargeback issues
Jr. Chargeback Analyst, Moss Adams Seattle, Washington
January 2017 – December 2017
Education
New York University, New York, New York
Bachelor of Arts in Business Economics (Accounting), November, 2016
Skills
Technical
Collaboration
Adaptability
Visualization
Cash Management
Dispute Resolution
Chargeback Validation
Data Entry
Include your Contact Information and Job Descriptions
Missing job descriptions lessens your chances of getting hired.
Key Insights- Employers want to know what you've accomplished, so make sure to include descriptions for all of your previous jobs.
- Keep job descriptions short but don't just list your jobs.
- Never copy-paste a job description to post on your resume. Get inspired and use tools to help you write customized descriptions.
How to Optimize Your senior chargeback analyst Resume
Keep an eye out for these resume traps. Neglecting to detail your job roles or explain gaps in your career can lead to unnecessary doubts. Grammar blunders can reflect negatively on you, and without contact information, how can employers reach you? Be meticulous and complete.
Employment history
Lead Chargeback Analyst, McGladrey Minneapolis, Minnesota
March 2017 – May 2022
- Prepair detaild reports and documentss for chargeback disputess
- Respondd to customer inquirys regarding chargeback issuess
- Interprit and applyy applicable regulationss and lawss
Associate Chargeback Analyst, Ernst & Young New York, New York
September 2016 – February 2017
- Interpret and aply applicable regulations and law's
- Monitor and review chargeback activity to identyfy trends and paterns
- Liaise with banking instutions to reslove chargeback's
Entry Level Chargeback Analyst, McGladrey Minneapolis, Minnesota
February 2016 – August 2016
- Develp and implement strategies to reduce chargeback risck
- Monitor and reviw customer accounts for chargeback activitiy
- Respond to customer inquirys regarding chargeback issuse
Education
University of Florida, Gainesville, Florida
Master of Science in Business Economics (Accounting), January, 2015
University of Florida, Gainesville, Florida
Bachelor of Arts in International Business (Accounting), January, 2012
Skills
Documentation
Troubleshooting
Negotiation
Leadership
Dispute Resolution
Chargeback Analysis
Billing Analysis
Auditing
Correct Grammar and Address Gap Years in Your Resume
Don't leave unexplained gaps in your work history.
Key Insights- When explaining gaps in your employment section, start by being honest.
- Elaborate on the gap and show that you never stopped learning.
- Explain and elaborate any gap in your work history by highlighting new skills.
senior chargeback analyst Cover Letter Example
A cover letter can be a valuable addition to your job application when applying for an senior chargeback analyst position. Cover letters provide a concise summary of your qualifications, skills, and experience, also it also gives you an opportunity to explain why you're the best fit for the job. Crafting a cover letter that showcases your relevant experience and enthusiasm for the Accounts Payable role can significantly improve your chances of securing an interview.
Senior Chargeback Analyst
Crowe Horwath
Indianapolis, Indiana
Crowe Horwath
Indianapolis, Indiana
To the respected Crowe Horwath Recruitment Team
I am writing to express my interest in the Senior Chargeback Analyst role at Crowe Horwath. As a Chargeback Analyst with 11 years of experience, I am confident that I possess the necessary skills and qualifications to excel in this position.
Throughout my life, I have pursued my passion for Financial Reporting and have gained experience in this field as a result. This experience has given me valuable skills such as Project Management and Public Speaking, which I am excited to bring to this position. I am eager to work with a team that shares my enthusiasm as a Chargeback Analyst and help your organization achieve its well determined goals.
Thank you for considering my application for the Senior Chargeback Analyst role at your organization. I am dedicated to continuous improvement, and elated about the opportunity to join your team and work towards achieving our shared goals together.
Your time is appreciated,
Gary Jackson
873-419-8619
[email protected]
Gary Jackson
Showcase your most significant accomplishments and qualifications with this cover letter.
Personalize this cover letter in just few minutes with our user-friendly tool!
Related Resumes & Cover Letters
FIND EVERYTHING YOU NEED HERE.
IF YOU HAVE QUESTIONS, WE HAVE ANSWERS.
4 Ways a Career Test Can Jump-Start Your Future (and Help Your Resume)
If you’re looking for a fresh path or a new passion, a career test could help you find it. You can take these tests online, in the comfort of your...
Avoid These 3 Resume Mistakes at All Costs
Your resume is your first impression for a prospective employer. The way you present yourself in that little document can make or break you – it can clinch you an...
Resume Design Tips and Tricks
Creating a resume that stands out from the rest doesn’t have to be rocket science. With just a few tips and tricks, you can make your professional resume a shining...
Build your Resume in 15 minutes
Give yourself the best chance of standing out from the competition!
Create an awesome resume that meets the expectations of potential employers with our selection of professional, field-tested resume templates.
Create an awesome resume that meets the expectations of potential employers with our selection of professional, field-tested resume templates.