quality auditor Resume Examples

quality auditor

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Supervise the customer service employees to ensure adherence to quality standards, proper procedures, correcting errors or problems.
Perform weekly reviews and identified areas of outstanding achievements or need for improvements and issued audit reports.
Perform root cause analysis with direct correlation to audit findings with a focus to improve the overall business.
Train employees in company policies and quality process.

Study customer provided tech pack & specification to be followed in production.
Sew garments, record required alterations and instructions on tags, and attach them to garments.
Maintain garment drape and proportions as alterations are performed.
Start machines, monitor operations, and make adjustments as needed.
Study guides, samples, charts, and specification sheets; or confer with supervisors or engineering staff to determine setup requirements.
Record information about work completed and machine settings.
Examine and feel products to identify defects and variations from coloring and other processing standards.

Inspect materials, individually, to detect defects or malfunctions.
Recommend or implement measures to motivate employees and to improve production methods, equipment performance, product quality, and efficiency.
Confer with management resolve worker problems, complaints, or grievances.
Maintain operations data, and prepare reports of production results.
Requisition materials.
Interpret specifications, job orders, company policies and procedures for new employees training under me.

Performing quality audits and find out areas of improvement for the team
Monitor and check quality for email or phone support for assigned LOB/ region
Deep dive and analyze to find trends and root causes of errors to give feedback on site or agent performance
Provide quality intelligence to help LOB managers optimize support logic and insights to the training team to bridge the knowledge gap
Report on weekly quality metrics
Work in tandem with LOB / QA managers to improve their error rate for better feedback mechanism
Identify root causes and improvement opportunities in training, process and policies

Evaluate approved application/documents if it follows the rules and policies implemented by the company.
Analyze customer details if the encoding is precise and correct based on the customer application.
Providing correction and explanation for error committed.
Collect and present data to management and Regional CommOps in reports and weekly business reviews

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