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1

quality auditor

  • Supervise the customer service employees to ensure adherence to quality standards, proper procedures, correcting errors or problems. 
  • Perform weekly reviews and identified areas of outstanding achievements or need for improvements and issued audit reports.
  • Perform root cause analysis with direct correlation to audit findings with a focus to improve the overall business.
  • Train employees in company policies and quality process. 
2

quality auditor

  • Study customer provided tech pack & specification to be followed in production.
  • Sew garments, record required alterations and instructions on tags, and attach them to garments.
  • Maintain garment drape and proportions as alterations are performed.
  • Start machines, monitor operations, and make adjustments as needed.
  • Study guides, samples, charts, and specification sheets; or confer with supervisors or engineering staff to determine setup requirements.
  • Record information about work completed and machine settings.
  • Examine and feel products to identify defects and variations from coloring and other processing standards.
3

quality auditor

  • Inspect materials, individually, to detect defects or malfunctions.
  • Recommend or implement measures to motivate employees and to improve production methods, equipment performance, product quality, and efficiency.
  • Confer with management resolve worker problems, complaints, or grievances.
  • Maintain operations data,  and prepare reports of production results.
  • Requisition materials.
  • Interpret specifications, job orders, company policies and procedures for new employees training under me.
4

quality auditor

  • Performing quality audits and find out areas of improvement for the team
  • Monitor and check quality for email or phone support for assigned LOB/ region
  • Deep dive and analyze to find trends and root causes of errors to give feedback on site or agent performance
  • Provide quality intelligence to help LOB managers optimize support logic and insights to the training team to bridge the knowledge gap
  • Report on weekly quality metrics
  • Work in tandem with LOB / QA managers to improve their error rate for better feedback mechanism
  • Identify root causes and improvement opportunities in training, process and policies
5

quality auditor

  • Evaluate approved application/documents if it follows the rules and policies implemented by the company.
  • Analyze customer details if the encoding is precise and correct based on the customer  application.
  • Providing correction and explanation for error committed.
  • Collect and present data to management and Regional CommOps in reports and weekly business reviews