Chargeback Analyst Resume Examples

senior chargeback analyst

  • Researched and identified chargeback issues/rejections
  • Utilized strong, solid knowledge of internal systems, analysis, research, and contracted compliance to resolve complex contract and chargeback issues.
  • Created credit memo or invoice requests due to re-submission of Chargeback claims
  • Prepared offset requests of Chargeback invoices and credit memos

chargeback analyst

  •  A primary role is to evaluate disputes that arise when a merchant disputes a chargeback. If a consumer or business buyer contacts a card provider and disputes a transaction charge, the analyst works with the merchant to resolve the dispute. 
  • Research credit card disputes and build dispute cases to recover funds for merchants using proprietary software.
  • Validate appropriate data from internal and third-party systems and ensure an appropriate course of action is being pursued.
  • Ensure accurate and appropriate responses to disputes.
  • Monitor disputed transactions for possible fraudulent activity.
  • Serve customers by resolving product and service problems. 

chargeback analyst

  • Evaluate disputes that arise when a merchant disputes a chargeback. 
  • If a consumer or business buyer contacts a card provider and disputes a transaction charge, I used to work with the merchant to resolve the dispute.
  • In particular, seek documentation or proof that the complainant made a purchase. 
  • After assessment, decide whether a chargeback is valid or if the card holder actually made a purchase.