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chargeback analyst: Resume Samples & Writing Guide

Gary Jackson 898 Birch St., Windsor, CO 80551
jackson_gary@gmail.com
873-419-8619

Professional Summary

 Results-driven Chargeback Analyst with extensive experience in financial auditing and accounting. Proven track record of successfully managing chargeback processes and mitigating financial losses. 

Employment history

Senior Chargeback Analyst, Moss Adams Seattle, Washington
September 2013 – Present
  • Analyze chargeback claims and determine validity
  • Maintain chargeback documentation and records
  • Reconcile chargeback discrepancies
Associate Chargeback Analyst, BDO USA Chicago, Illinois
September 2012 – August 2013
  • Provide updates to management on chargeback status and resolution
  • Monitor and review chargeback activity to identify trends and patterns
  • Respond to customer inquiries regarding chargeback issues
Jr. Chargeback Analyst, BDO USA Chicago, Illinois
February 2012 – August 2012
  • Analyze chargeback claims and determine validity
  • Reconcile chargeback discrepancies
  • Maintain chargeback documentation and records

Education

University of Pennsylvania, Philadelphia, Pennsylvania
Certified Financial Manager (CFM), December, 2011

Skills

Project Management
Public Speaking
Professionalism
Time Management
Chargeback Analysis
Cash Management
Bank Reconciliation
Payment Processing

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Pauline Ellis 675 Highland Avenue, Coarsegold, CA 93614
paulineellis88@aol.com
926-527-7038

Employment history

Chief Chargeback Analyst, Plante Moran Southfield, Michigan
May 2015 – Present
  • Collaborate with internal and external stakeholders to ensure compliance with chargeback policies and procedures
  • Monitor and review chargeback activity to identify trends and patterns
  • Maintain chargeback documentation and records
Chargeback Analyst, Grant Thornton Chicago, Illinois
May 2014 – April 2015
  • Interpret and apply applicable regulations and laws
  • Investigate and analyze customer disputes
  • Monitor and review chargeback activity to identify trends and patterns
Junior Chargeback Analyst, Crowe Horwath Indianapolis, Indiana
May 2013 – April 2014
  • Liaise with banking institutions to resolve chargebacks
  • Reconcile chargeback discrepancies
  • Resolve chargeback disputes in a timely and accurate manner

Education

University of Southern California, Los Angeles, California
Master of Science in Accounting, March, 2013
University of Southern California, Los Angeles, California
Bachelor of Science in Accounting, April, 2009

Skills

Public Speaking
Relationship Management.
Customer Service
Negotiation
Payment Processing
Chargeback Processing
Data Entry
Fraud Detection
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Fred Irving 341 Hillside Avenue, Emporia, KS 66801
fredirving@yandex.com
894-121-6508

Professional Summary

 A highly organized and detail-oriented Chargeback Analyst with extensive experience in the Accounting & Auditing field. Skilled in identifying, analyzing, and resolving chargeback disputes for a variety of clients. 

Employment history

Lead Chargeback Analyst, BDO USA Chicago, Illinois
June 2010 – Present
  • Investigate and analyze customer disputes
  • Monitor and review customer accounts for chargeback activity
  • Analyze chargeback claims and determine validity
Associate Chargeback Analyst, Crowe Horwath Indianapolis, Indiana
December 2008 – May 2010
  • Prepare detailed reports and documents for chargeback disputes
  • Monitor and review customer accounts for chargeback activity
  • Respond to customer inquiries regarding chargeback issues
Junior Chargeback Analyst, Crowe Horwath Indianapolis, Indiana
July 2007 – November 2008
  • Ensure chargeback processes are compliant with company policies
  • Liaise with banking institutions to resolve chargebacks
  • Interpret and apply applicable regulations and laws

Education

University of Illinois at Urbana, Champaign, Illinois
Bachelor of Science in Business Administration (Accounting), May, 2007

Skills

Critical Thinking
Negotiation
Social Media
Listening
Dispute Resolution
Fraud Detection
Chargeback Processing
Bank Reconciliation
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Jeff Grant 179 Dogwood St., Newsoms, VA 23874
jeff_grant@gmail.com
730-279-9758

Employment history

Chief Chargeback Analyst, PwC New York, New York
October 2017 – Present
  • Monitor and review chargeback activity to identify trends and patterns
  • Monitor and review customer accounts for chargeback activity
  • Develop and implement strategies to reduce chargeback risk
Associate Chargeback Analyst, Moss Adams Seattle, Washington
May 2016 – September 2017
  • Interpret and apply applicable regulations and laws
  • Prepare detailed reports and documents for chargeback disputes
  • Monitor and review chargeback activity to identify trends and patterns
Junior Chargeback Analyst, PwC New York, New York
November 2014 – April 2016
  • Liaise with banking institutions to resolve chargebacks
  • Monitor and review customer accounts for chargeback activity
  • Monitor and review chargeback activity to identify trends and patterns

Education

Indiana University, Bloomington, Indiana
Certified Management Accountant (CMA), September, 2014

Skills

Decision Making
Communication
Flexibility
Attention to Detail
Reconciliation
Data Entry
Tax Preparation
Chargeback Analysis
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Quinn Foster 221 Dogwood St., Point of Rocks, WY 82942
quinn-foster@inbox.com
879-405-0361

Employment history

Lead Chargeback Analyst, Moss Adams Seattle, Washington
April 2017 – Present
  • Resolve chargeback disputes in a timely and accurate manner
  • Develop and implement strategies to reduce chargeback risk
  • Analyze chargeback claims and determine validity
Associate Chargeback Analyst, Deloitte New York, New York
September 2016 – March 2017
  • Provide updates to management on chargeback status and resolution
  • Respond to customer inquiries regarding chargeback issues
  • Analyze chargeback claims and determine validity
Junior Chargeback Analyst, Grant Thornton Chicago, Illinois
March 2016 – August 2016
  • Prepare detailed reports and documents for chargeback disputes
  • Develop and implement strategies to reduce chargeback risk
  • Reconcile chargeback discrepancies

Education

Indiana University, Bloomington, Indiana
Chartered Global Management Accountant (CGMA), January, 2016

Skills

Collaboration
Interpersonal
Customer Service
Flexibility
Financial Analysis
Billing Analysis
ACH Processing
Bank Reconciliation
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chargeback analyst Job Descriptions; Explained

If you're applying for an chargeback analyst position, it's important to tailor your resume to the specific job requirements in order to differentiate yourself from other candidates. Including accurate and relevant information that directly aligns with the job description can greatly increase your chances of securing an interview with potential employers.

When crafting your resume, be sure to use action verbs and a clear, concise format to highlight your relevant skills and experience. Remember, the job description is your first opportunity to make an impression on recruiters, so pay close attention to the details and make sure you're presenting yourself in the best possible light.

1

senior chargeback analyst

  • Researched and identified chargeback issues/rejections
  • Utilized strong, solid knowledge of internal systems, analysis, research, and contracted compliance to resolve complex contract and chargeback issues.
  • Created credit memo or invoice requests due to re-submission of Chargeback claims
  • Prepared offset requests of Chargeback invoices and credit memos
2

chargeback analyst

  •  A primary role is to evaluate disputes that arise when a merchant disputes a chargeback. If a consumer or business buyer contacts a card provider and disputes a transaction charge, the analyst works with the merchant to resolve the dispute. 
  • Research credit card disputes and build dispute cases to recover funds for merchants using proprietary software.
  • Validate appropriate data from internal and third-party systems and ensure an appropriate course of action is being pursued.
  • Ensure accurate and appropriate responses to disputes.
  • Monitor disputed transactions for possible fraudulent activity.
  • Serve customers by resolving product and service problems. 
3

chargeback analyst

  • Evaluate disputes that arise when a merchant disputes a chargeback. 
  • If a consumer or business buyer contacts a card provider and disputes a transaction charge, I used to work with the merchant to resolve the dispute.
  • In particular, seek documentation or proof that the complainant made a purchase. 
  • After assessment, decide whether a chargeback is valid or if the card holder actually made a purchase.

senior chargeback analyst Job Skills

For an senior chargeback analyst position, your job skills are a key factor in demonstrating your value to the company and showing recruiters that you're the ight fit for the role. It's important to be specific when highlighting your skills and ensure that they are directly aligned with the job requirements, as this can greatly improve your chances of being hired. By showcasing your relevant skills and experience, you can make a compelling case for why you're the best candidate for the job.

How to include technical skills in your resume:

Technical skills are a set of specialized abilities and knowledge required to perform a particular job effectively. Some examples of technical skills are data analysis, project management, software proficiency, and programming languages, to name a few.

Add the technical skills that will get hired in your career field with our simple-to-use resume builder. Select your desired resume template, once you reach the skills section of the builder, manually write in the skill or simply click on "Add more skills". This will automatically generate the best skills for your career field, choose your skill level, and hit "Save & Next."

  • Data Entry
  • Financial Analysis
  • Account Reconciliation
  • Bank Reconciliation
  • Chargeback Processing
  • Dispute Resolution
  • Chargeback Analysis
  • Billing Analysis
  • Credit Card Processing
  • Payment Processing
  • Credit Analysis
  • Accounting Software
  • Auditing
  • Payment Systems
  • Chargeback Validation
  • Cash Management
  • ACH Processing
  • Tax Preparation
  • Reconciliation
  • Fraud Detection

How to include soft skills in your resume:

Soft skills are non-technical skills that relate to how you work and that can be used in any job. Including soft skills such as time management, creative thinking, teamwork, and conflict resolution demonstrate your problem-solving abilities and show that you navigate challenges and changes in the workplace efficiently.

Add competitive soft skills to make your resume stand-out to recruiters! Simply select your preferred resume template in the skills section, enter the skills manually or use the "Add more skills" option. Our resume builder will generate the most relevant soft skills for your career path. Choose your proficiency level for each skill, and then click "Save & Next" to proceed to the next section.

  • Communication
  • Interpersonal
  • Leadership
  • Time Management
  • Problem Solving
  • Decision Making
  • Critical Thinking
  • Creativity
  • Adaptability
  • Teamwork
  • Organization
  • Planning
  • Public Speaking
  • Negotiation
  • Conflict Resolution
  • Research
  • Analytical
  • Attention to Detail
  • Self-Motivation
  • Stress Management
  • Collaboration
  • Coaching
  • Mentoring
  • Listening
  • Networking
  • Strategic Thinking
  • Negotiation
  • Emotional Intelligence
  • Adaptability
  • Flexibility
  • Reliability
  • Professionalism
  • Computer Literacy
  • Technical
  • Data Analysis
  • Project Management
  • Customer Service
  • Presentation
  • Written Communication
  • Social Media
  • Troubleshooting
  • Quality Assurance
  • Collaboration
  • Supervisory
  • Risk Management
  • Database Management
  • Training
  • Innovation
  • Documentation
  • Accounting
  • Financial Management
  • Visualization
  • Reporting
  • Business Acumen
  • Process Improvement
  • Documentation
  • Relationship Management.

How to Improve Your senior chargeback analyst Resume

Navigating resume pitfalls can mean the difference between landing an interview or not. Missing job descriptions or unexplained work history gaps can cause recruiters to hesitate. Let's not even talk about the impact of bad grammar, and forgetting your contact info could leave your potential employer hanging. Aim to be comprehensive, concise, and accurate.

Barry Foster 495 Hillcrest Drive, White Stone, VA 22578

Employment history

Lead Chargeback Analyst, Crowe Horwath Indianapolis, Indiana
July 2019 – Present
  • Liaise with banking institutions to resolve chargebacks
  • Prepare detailed reports and documents for chargeback disputes
  • Monitor and review customer accounts for chargeback activity
Chargeback Analyst, PwC New York, New York
January 2018 – June 2019
  • Reconcile chargeback discrepancies
  • Investigate and analyze customer disputes
  • Respond to customer inquiries regarding chargeback issues
Jr. Chargeback Analyst, Moss Adams Seattle, Washington
January 2017 – December 2017

    Education

    New York University, New York, New York
    Bachelor of Arts in Business Economics (Accounting), November, 2016

    Skills

    Technical
    Collaboration
    Adaptability
    Visualization
    Cash Management
    Dispute Resolution
    Chargeback Validation
    Data Entry

    Include your Contact Information and Job Descriptions

    Missing job descriptions lessens your chances of getting hired.

    Key Insights
    • Employers want to know what you've accomplished, so make sure to include descriptions for all of your previous jobs.
    • Keep job descriptions short but don't just list your jobs.
    • Never copy-paste a job description to post on your resume. Get inspired and use tools to help you write customized descriptions.

    How to Optimize Your senior chargeback analyst Resume

    Keep an eye out for these resume traps. Neglecting to detail your job roles or explain gaps in your career can lead to unnecessary doubts. Grammar blunders can reflect negatively on you, and without contact information, how can employers reach you? Be meticulous and complete.

    Earl Smith 531 Evergreen St., Ridgway, PA 15853
    earlsmith@hotmail.com
    890-996-6700

    Employment history

    Lead Chargeback Analyst, McGladrey Minneapolis, Minnesota
    March 2017 – May 2022
    • Prepair detaild reports and documentss for chargeback disputess
    • Respondd to customer inquirys regarding chargeback issuess
    • Interprit and applyy applicable regulationss and lawss
    Associate Chargeback Analyst, Ernst & Young New York, New York
    September 2016 – February 2017
    • Interpret and aply applicable regulations and law's
    • Monitor and review chargeback activity to identyfy trends and paterns
    • Liaise with banking instutions to reslove chargeback's
    Entry Level Chargeback Analyst, McGladrey Minneapolis, Minnesota
    February 2016 – August 2016
    • Develp and implement strategies to reduce chargeback risck
    • Monitor and reviw customer accounts for chargeback activitiy
    • Respond to customer inquirys regarding chargeback issuse

    Education

    University of Florida, Gainesville, Florida
    Master of Science in Business Economics (Accounting), January, 2015
    University of Florida, Gainesville, Florida
    Bachelor of Arts in International Business (Accounting), January, 2012

    Skills

    Documentation
    Troubleshooting
    Negotiation
    Leadership
    Dispute Resolution
    Chargeback Analysis
    Billing Analysis
    Auditing

    Correct Grammar and Address Gap Years in Your Resume

    Don't leave unexplained gaps in your work history.

    Key Insights
    • When explaining gaps in your employment section, start by being honest.
    • Elaborate on the gap and show that you never stopped learning.
    • Explain and elaborate any gap in your work history by highlighting new skills.

    senior chargeback analyst Cover Letter Example

    A cover letter can be a valuable addition to your job application when applying for an senior chargeback analyst position. Cover letters provide a concise summary of your qualifications, skills, and experience, also it also gives you an opportunity to explain why you're the best fit for the job. Crafting a cover letter that showcases your relevant experience and enthusiasm for the Accounts Payable role can significantly improve your chances of securing an interview.



    Gary
    Jackson     jackson_gary@gmail.com
    873-419-8619
    898 Birch St., Windsor, CO
    80551

    Senior Chargeback Analyst
    Crowe Horwath
    Indianapolis, Indiana

    To the respected Crowe Horwath Recruitment Team


    I am writing to express my interest in the Senior Chargeback Analyst role at Crowe Horwath. As a Chargeback Analyst with 11 years of experience, I am confident that I possess the necessary skills and qualifications to excel in this position.


    Throughout my life, I have pursued my passion for Financial Reporting and have gained experience in this field as a result. This experience has given me valuable skills such as Project Management and Public Speaking, which I am excited to bring to this position. I am eager to work with a team that shares my enthusiasm as a Chargeback Analyst and help your organization achieve its well determined goals.


    Thank you for considering my application for the Senior Chargeback Analyst role at your organization. I am dedicated to continuous improvement, and elated about the opportunity to join your team and work towards achieving our shared goals together.


    Your time is appreciated,
    Gary Jackson
    873-419-8619
    jackson_gary@gmail.com

    Gary Jackson






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