5 Amazing chargeback analyst Resume Examples (Updated 2023) + Skills & Job Descriptions

chargeback analyst

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chargeback analyst: Resume Samples & Writing Guide

Professional Summary

Results-driven Chargeback Analyst with extensive experience in financial auditing and accounting. Proven track record of successfully managing chargeback processes and mitigating financial losses.

Employment history

Senior Chargeback Analyst, Moss Adams Seattle, Washington

September 2013 – Present

Analyze chargeback claims and determine validity
Maintain chargeback documentation and records
Reconcile chargeback discrepancies

Associate Chargeback Analyst, BDO USA Chicago, Illinois

September 2012 – August 2013

Provide updates to management on chargeback status and resolution
Monitor and review chargeback activity to identify trends and patterns
Respond to customer inquiries regarding chargeback issues

Jr. Chargeback Analyst, BDO USA Chicago, Illinois

February 2012 – August 2012

Analyze chargeback claims and determine validity
Reconcile chargeback discrepancies
Maintain chargeback documentation and records

Education

University of Pennsylvania, Philadelphia, Pennsylvania

Certified Financial Manager (CFM), December, 2011

Skills

Project Management

Public Speaking

Professionalism

Time Management

Chargeback Analysis

Cash Management

Bank Reconciliation

Payment Processing

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Employment history

Chief Chargeback Analyst, Plante Moran Southfield, Michigan

May 2015 – Present

Collaborate with internal and external stakeholders to ensure compliance with chargeback policies and procedures
Monitor and review chargeback activity to identify trends and patterns
Maintain chargeback documentation and records

Chargeback Analyst, Grant Thornton Chicago, Illinois

May 2014 – April 2015

Interpret and apply applicable regulations and laws
Investigate and analyze customer disputes
Monitor and review chargeback activity to identify trends and patterns

Junior Chargeback Analyst, Crowe Horwath Indianapolis, Indiana

May 2013 – April 2014

Liaise with banking institutions to resolve chargebacks
Reconcile chargeback discrepancies
Resolve chargeback disputes in a timely and accurate manner

Education

University of Southern California, Los Angeles, California

Master of Science in Accounting, March, 2013

University of Southern California, Los Angeles, California

Bachelor of Science in Accounting, April, 2009

Skills

Public Speaking

Relationship Management.

Customer Service

Negotiation

Payment Processing

Chargeback Processing

Data Entry

Fraud Detection

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Professional Summary

A highly organized and detail-oriented Chargeback Analyst with extensive experience in the Accounting & Auditing field. Skilled in identifying, analyzing, and resolving chargeback disputes for a variety of clients.

Employment history

Lead Chargeback Analyst, BDO USA Chicago, Illinois

June 2010 – Present

Investigate and analyze customer disputes
Monitor and review customer accounts for chargeback activity
Analyze chargeback claims and determine validity

Associate Chargeback Analyst, Crowe Horwath Indianapolis, Indiana

December 2008 – May 2010

Prepare detailed reports and documents for chargeback disputes
Monitor and review customer accounts for chargeback activity
Respond to customer inquiries regarding chargeback issues

Junior Chargeback Analyst, Crowe Horwath Indianapolis, Indiana

July 2007 – November 2008

Ensure chargeback processes are compliant with company policies
Liaise with banking institutions to resolve chargebacks
Interpret and apply applicable regulations and laws

Education

University of Illinois at Urbana, Champaign, Illinois

Bachelor of Science in Business Administration (Accounting), May, 2007

Skills

Critical Thinking

Negotiation

Social Media

Listening

Dispute Resolution

Fraud Detection

Chargeback Processing

Bank Reconciliation

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Employment history

Chief Chargeback Analyst, PwC New York, New York

October 2017 – Present

Monitor and review chargeback activity to identify trends and patterns
Monitor and review customer accounts for chargeback activity
Develop and implement strategies to reduce chargeback risk

Associate Chargeback Analyst, Moss Adams Seattle, Washington

May 2016 – September 2017

Interpret and apply applicable regulations and laws
Prepare detailed reports and documents for chargeback disputes
Monitor and review chargeback activity to identify trends and patterns

Junior Chargeback Analyst, PwC New York, New York

November 2014 – April 2016

Liaise with banking institutions to resolve chargebacks
Monitor and review customer accounts for chargeback activity
Monitor and review chargeback activity to identify trends and patterns

Education

Indiana University, Bloomington, Indiana

Certified Management Accountant (CMA), September, 2014

Skills

Decision Making

Communication

Flexibility

Attention to Detail

Reconciliation

Data Entry

Tax Preparation

Chargeback Analysis

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Employment history

Lead Chargeback Analyst, Moss Adams Seattle, Washington

April 2017 – Present

Resolve chargeback disputes in a timely and accurate manner
Develop and implement strategies to reduce chargeback risk
Analyze chargeback claims and determine validity

Associate Chargeback Analyst, Deloitte New York, New York

September 2016 – March 2017

Provide updates to management on chargeback status and resolution
Respond to customer inquiries regarding chargeback issues
Analyze chargeback claims and determine validity

Junior Chargeback Analyst, Grant Thornton Chicago, Illinois

March 2016 – August 2016

Prepare detailed reports and documents for chargeback disputes
Develop and implement strategies to reduce chargeback risk
Reconcile chargeback discrepancies

Education

Indiana University, Bloomington, Indiana

Chartered Global Management Accountant (CGMA), January, 2016

Skills

Collaboration

Interpersonal

Customer Service

Flexibility

Financial Analysis

Billing Analysis

ACH Processing

Bank Reconciliation

Use This chargeback analyst Resume Template

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chargeback analyst Job Descriptions; Explained

If you're applying for an chargeback analyst position, it's important to tailor your resume to the specific job requirements in order to differentiate yourself from other candidates. Including accurate and relevant information that directly aligns with the job description can greatly increase your chances of securing an interview with potential employers.

When crafting your resume, be sure to use action verbs and a clear, concise format to highlight your relevant skills and experience. Remember, the job description is your first opportunity to make an impression on recruiters, so pay close attention to the details and make sure you're presenting yourself in the best possible light.

senior chargeback analyst

Researched and identified chargeback issues/rejections
Utilized strong, solid knowledge of internal systems, analysis, research, and contracted compliance to resolve complex contract and chargeback issues.
Created credit memo or invoice requests due to re-submission of Chargeback claims
Prepared offset requests of Chargeback invoices and credit memos

chargeback analyst

A primary role is to evaluate disputes that arise when a merchant disputes a chargeback. If a consumer or business buyer contacts a card provider and disputes a transaction charge, the analyst works with the merchant to resolve the dispute.
Research credit card disputes and build dispute cases to recover funds for merchants using proprietary software.
Validate appropriate data from internal and third-party systems and ensure an appropriate course of action is being pursued.
Ensure accurate and appropriate responses to disputes.
Monitor disputed transactions for possible fraudulent activity.
Serve customers by resolving product and service problems.

chargeback analyst

Evaluate disputes that arise when a merchant disputes a chargeback.
If a consumer or business buyer contacts a card provider and disputes a transaction charge, I used to work with the merchant to resolve the dispute.
In particular, seek documentation or proof that the complainant made a purchase.
After assessment, decide whether a chargeback is valid or if the card holder actually made a purchase.

senior chargeback analyst Job Skills

For an senior chargeback analyst position, your job skills are a key factor in demonstrating your value to the company and showing recruiters that you're the ight fit for the role. It's important to be specific when highlighting your skills and ensure that they are directly aligned with the job requirements, as this can greatly improve your chances of being hired. By showcasing your relevant skills and experience, you can make a compelling case for why you're the best candidate for the job.

How to include technical skills in your resume:

Technical skills are a set of specialized abilities and knowledge required to perform a particular job effectively. Some examples of technical skills are data analysis, project management, software proficiency, and programming languages, to name a few.

Add the technical skills that will get hired in your career field with our simple-to-use resume builder. Select your desired resume template, once you reach the skills section of the builder, manually write in the skill or simply click on "Add more skills". This will automatically generate the best skills for your career field, choose your skill level, and hit "Save & Next."

Data Entry
Financial Analysis
Account Reconciliation
Bank Reconciliation
Chargeback Processing
Dispute Resolution
Chargeback Analysis
Billing Analysis
Credit Card Processing
Payment Processing
Credit Analysis
Accounting Software
Auditing
Payment Systems
Chargeback Validation
Cash Management
ACH Processing
Tax Preparation
Reconciliation
Fraud Detection

How to include soft skills in your resume:

Soft skills are non-technical skills that relate to how you work and that can be used in any job. Including soft skills such as time management, creative thinking, teamwork, and conflict resolution demonstrate your problem-solving abilities and show that you navigate challenges and changes in the workplace efficiently.

Add competitive soft skills to make your resume stand-out to recruiters! Simply select your preferred resume template in the skills section, enter the skills manually or use the "Add more skills" option. Our resume builder will generate the most relevant soft skills for your career path. Choose your proficiency level for each skill, and then click "Save & Next" to proceed to the next section.

Communication
Interpersonal
Leadership
Time Management
Problem Solving
Decision Making
Critical Thinking
Creativity
Adaptability
Teamwork
Organization
Planning
Public Speaking
Negotiation
Conflict Resolution
Research
Analytical
Attention to Detail
Self-Motivation
Stress Management
Collaboration
Coaching
Mentoring
Listening
Networking
Strategic Thinking
Negotiation
Emotional Intelligence
Adaptability
Flexibility
Reliability
Professionalism
Computer Literacy
Technical
Data Analysis
Project Management
Customer Service
Presentation
Written Communication
Social Media
Troubleshooting
Quality Assurance
Collaboration
Supervisory
Risk Management
Database Management
Training
Innovation
Documentation
Accounting
Financial Management
Visualization
Reporting
Business Acumen
Process Improvement
Documentation
Relationship Management.

How to Improve Your senior chargeback analyst Resume

Navigating resume pitfalls can mean the difference between landing an interview or not. Missing job descriptions or unexplained work history gaps can cause recruiters to hesitate. Let's not even talk about the impact of bad grammar, and forgetting your contact info could leave your potential employer hanging. Aim to be comprehensive, concise, and accurate.

Employment history

Lead Chargeback Analyst, Crowe Horwath Indianapolis, Indiana

July 2019 – Present

Liaise with banking institutions to resolve chargebacks
Prepare detailed reports and documents for chargeback disputes
Monitor and review customer accounts for chargeback activity

Chargeback Analyst, PwC New York, New York

January 2018 – June 2019

Reconcile chargeback discrepancies
Investigate and analyze customer disputes
Respond to customer inquiries regarding chargeback issues

Jr. Chargeback Analyst, Moss Adams Seattle, Washington

January 2017 – December 2017

Education

New York University, New York, New York

Bachelor of Arts in Business Economics (Accounting), November, 2016

Skills

Technical

Collaboration

Adaptability

Visualization

Cash Management

Dispute Resolution

Chargeback Validation

Data Entry

Include your Contact Information and Job Descriptions

Missing job descriptions lessens your chances of getting hired.

Key Insights

Employers want to know what you've accomplished, so make sure to include descriptions for all of your previous jobs.
Keep job descriptions short but don't just list your jobs.
Never copy-paste a job description to post on your resume. Get inspired and use tools to help you write customized descriptions.

How to Optimize Your senior chargeback analyst Resume

Keep an eye out for these resume traps. Neglecting to detail your job roles or explain gaps in your career can lead to unnecessary doubts. Grammar blunders can reflect negatively on you, and without contact information, how can employers reach you? Be meticulous and complete.

Employment history

Lead Chargeback Analyst, McGladrey Minneapolis, Minnesota

March 2017 – May 2022

Prepair detaild reports and documentss for chargeback disputess
Respondd to customer inquirys regarding chargeback issuess
Interprit and applyy applicable regulationss and lawss

Associate Chargeback Analyst, Ernst & Young New York, New York

September 2016 – February 2017

Interpret and aply applicable regulations and law's
Monitor and review chargeback activity to identyfy trends and paterns
Liaise with banking instutions to reslove chargeback's

Entry Level Chargeback Analyst, McGladrey Minneapolis, Minnesota

February 2016 – August 2016

Develp and implement strategies to reduce chargeback risck
Monitor and reviw customer accounts for chargeback activitiy
Respond to customer inquirys regarding chargeback issuse

Education

University of Florida, Gainesville, Florida

Master of Science in Business Economics (Accounting), January, 2015

University of Florida, Gainesville, Florida

Bachelor of Arts in International Business (Accounting), January, 2012

Skills

Documentation

Troubleshooting

Negotiation

Leadership

Dispute Resolution

Chargeback Analysis

Billing Analysis

Auditing

Correct Grammar and Address Gap Years in Your Resume

Don't leave unexplained gaps in your work history.

Key Insights

When explaining gaps in your employment section, start by being honest.
Elaborate on the gap and show that you never stopped learning.
Explain and elaborate any gap in your work history by highlighting new skills.

senior chargeback analyst Cover Letter Example

A cover letter can be a valuable addition to your job application when applying for an senior chargeback analyst position. Cover letters provide a concise summary of your qualifications, skills, and experience, also it also gives you an opportunity to explain why you're the best fit for the job. Crafting a cover letter that showcases your relevant experience and enthusiasm for the Accounts Payable role can significantly improve your chances of securing an interview.

Senior Chargeback Analyst
Crowe Horwath
Indianapolis, Indiana

To the respected Crowe Horwath Recruitment Team

I am writing to express my interest in the Senior Chargeback Analyst role at Crowe Horwath. As a Chargeback Analyst with 11 years of experience, I am confident that I possess the necessary skills and qualifications to excel in this position.

Throughout my life, I have pursued my passion for Financial Reporting and have gained experience in this field as a result. This experience has given me valuable skills such as Project Management and Public Speaking, which I am excited to bring to this position. I am eager to work with a team that shares my enthusiasm as a Chargeback Analyst and help your organization achieve its well determined goals.

Thank you for considering my application for the Senior Chargeback Analyst role at your organization. I am dedicated to continuous improvement, and elated about the opportunity to join your team and work towards achieving our shared goals together.

Your time is appreciated,
Gary Jackson
873-419-8619
jackson_gary@gmail.com

Gary Jackson

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