5 Amazing unit manager Resume Examples (Updated 2023) + Skills & Job Descriptions

unit manager

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unit manager: Resume Samples & Writing Guide

Employment history

Lead Unit Manager, KPMG New York City, New York

July 2017 – Present

Monitor and review operational performance and initiate corrective action as needed
Lead, motivate, and develop a high-performing team of professionals
Prepare and manage operational budgets and analyze financial data

Associate Unit Manager, Accenture Chicago, Illinois

July 2016 – June 2017

Analyze data to identify trends and opportunities for improvement
Develop and implement strategies to improve operational systems, processes, and policies
Lead, motivate, and develop a high-performing team of professionals

Entry Level Unit Manager, Accenture Chicago, Illinois

January 2016 – June 2016

Develop and implement strategies to improve operational systems, processes, and policies
Manage and coordinate all operational activities within the unit
Ensure compliance with all applicable laws and regulations

Education

Stanford Graduate School of Business, Stanford, California

Master of Science in Business Economics, November, 2015

Stanford Graduate School of Business, Stanford, California

Bachelor of Science in Accounting, November, 2011

Skills

Critical Thinking

Supervisory

Written Communication

Negotiation

Quality Assurance

Process Improvement

Innovation

Presentation

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Employment history

Chief Unit Manager, IBM San Francisco, California

January 2021 – Present

Create and implement plans to achieve operational goals
Develop and implement strategies to improve operational systems, processes, and policies
Design and implement training programs for staff

Unit Manager, PwC New York City, New York

July 2019 – December 2020

Monitor and review operational performance and initiate corrective action as needed
Analyze data to identify trends and opportunities for improvement
Create and implement plans to achieve operational goals

Junior Unit Manager, IBM San Francisco, California

July 2018 – July 2019

Monitor and evaluate team performance and provide feedback
Ensure compliance with all applicable laws and regulations
Analyze data to identify trends and opportunities for improvement

Education

Northwestern University Kellogg School of Management, Evanston, Illinois

Master of Arts in Business Management, June, 2018

Northwestern University Kellogg School of Management, Evanston, Illinois

Bachelor of Science in Business Economics, June, 2014

Skills

Accounting

Adaptability

Listening

Database Management

Data Analysis

Supervisory

Social Media

Customer Service

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Employment history

Senior Unit Manager, Microsoft Redmond, Washington

October 2017 – Present

Establish and maintain effective working relationships with internal and external stakeholders
Design and implement training programs for staff
Identify and resolve operational problems in a timely manner

Associate Unit Manager, IBM San Francisco, California

October 2016 – September 2017

Monitor and review operational performance and initiate corrective action as needed
Develop and implement quality control systems
Analyze data to identify trends and opportunities for improvement

Jr. Unit Manager, KPMG New York City, New York

October 2015 – September 2016

Develop and implement new processes and procedures
Monitor and review operational performance and initiate corrective action as needed
Develop and implement strategies to increase efficiency and reduce costs

Education

University of Pennsylvania, Philadelphia, Pennsylvania

Project Management Certificate, August, 2015

Skills

Planning

Stress Management

Strategic Thinking

Adaptability

Data Analysis

Training

Visualization

Relationship Management

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Professional Summary

A highly motivated and organized professional with extensive experience in business management. Possessing a proven track record of success in leading and managing teams to achieve organizational goals.

Employment history

Chief Unit Manager, Accenture Chicago, Illinois

December 2009 – Present

Manage and coordinate all operational activities within the unit
Ensure compliance with all applicable laws and regulations
Design and implement training programs for staff

Unit Manager, Oracle Redwood Shores, California

December 2008 – November 2009

Ensure compliance with all applicable laws and regulations
Monitor and evaluate team performance and provide feedback
Manage and coordinate all operational activities within the unit

Junior Unit Manager, Accenture Chicago, Illinois

June 2008 – November 2008

Develop and implement quality control systems
Lead, motivate, and develop a high-performing team of professionals
Monitor and review operational performance and initiate corrective action as needed

Education

University of Texas at Austin McCombs School of Business, Austin, Texas

Doctor of Science in Business Analytics, April, 2008

University of Texas at Austin McCombs School of Business, Austin, Texas

Bachelor of Science in Business Economics, April, 2004

Skills

Computer Literacy

Communication

Collaboration

Technical

Process Improvement

Project Management

Accounting

Visualization

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Employment history

Senior Unit Manager, Microsoft Redmond, Washington

August 2015 – Present

Design and implement training programs for staff
Monitor and review operational performance and initiate corrective action as needed
Prepare and manage operational budgets and analyze financial data

Associate Unit Manager, Ernst & Young New York City, New York

August 2014 – July 2015

Develop and implement strategies to increase efficiency and reduce costs
Monitor and review operational performance and initiate corrective action as needed
Develop and implement new processes and procedures

Entry Level Unit Manager, Bain & Company Boston, Massachusetts

January 2014 – July 2014

Monitor and evaluate team performance and provide feedback
Establish and maintain effective working relationships with internal and external stakeholders
Prepare and manage operational budgets and analyze financial data

Education

Yale School of Management, New Haven, Connecticut

Doctor of Arts in Business Analytics, November, 2013

Yale School of Management, New Haven, Connecticut

Bachelor of Arts in Human Resources Management, December, 2009

Skills

Leadership

Supervisory

Risk Management

Mentoring

Visualization

Accounting

Data Analysis

Social Media

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unit manager Job Descriptions; Explained

If you're applying for an unit manager position, it's important to tailor your resume to the specific job requirements in order to differentiate yourself from other candidates. Including accurate and relevant information that directly aligns with the job description can greatly increase your chances of securing an interview with potential employers.

When crafting your resume, be sure to use action verbs and a clear, concise format to highlight your relevant skills and experience. Remember, the job description is your first opportunity to make an impression on recruiters, so pay close attention to the details and make sure you're presenting yourself in the best possible light.

unit manager (complaints and digital channels team)

Controlled fraud and reputation risks over the period through the development of work standards, processes and workflows.
Preparation and regular reviews of periodic reports, reporting templates, call and email scripts to ensure the delivery of excellent customer services.
Improved staff performance through a 40hr minimum annual training per agent and motivation of staff through the organisation of annual team bonding exercises.
Developed shift and leave management schedules to ensure the smooth running of the unit.
Liaised with the Human Resource Department to identify and recruit the best persons to organisational fit for roles in the contact centre.
Participated in recruitment and promotion interviews in collaboration with the Human Resource Department.

unit manager

Effectively interact with team members that have diverse backgrounds and temperaments, while demonstrating a genuine interest in team members, maintaining open lines of communication with team members and being an advocate for team members.
Coach team members on their performance on a regular basis, and write and deliver bi-annual performance appraisal.
Communicate positive as well as negative feedback, adapting coaching styles depending on the situation and audience, providing feedback that is specific and constructive and encouraging all team members in incremental performance improvement.
Consistently monitor team to proactively identify potential problems and with guidance ensures appropriate parties are engaged through to resolution.
Develop relationships within the supporting business units to help resolve issues related to team members.
Use and promote Company recognition programs and understands the direct correlation between recognition and retention. Meet or exceed all deadlines for reporting.
Demonstrate skills at analyzing trends and assist in creating action plans that determine a solutions. Demonstrate teamwork by supporting and assisting other Team Leaders as necessary.

unit manager

Managed staff of approximately 30 hourly employees in a quick-service, 24-hour restaurant
Led a restaurant to see increases in sales by committing to food quality, top service and effective promotion.
Decreased food cost by 6% by auditing previous practices and developing new ordering procedures.
Recruited, trained and oversaw a staff of 9 servers and 4 cooks in a fast-paced restaurant.

unit manager

Restaurant marketing strategies, recruiting and hiring restaurant staff, training, overseeing food quality,
Create a safe work environment
Developing menus as well as greeting and serving restaurant guests.
Effectively use business standard oral and written communication skills on a daily basis. Using developed communication skills participate in recruiting efforts, attend calibration sessions, participate in conference calls, etc.

unit manager

Supervise the work of Counselors, Case Managers, and Unit Clerks to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems.
Provide employees with guidance in handling difficult or complex problems and in resolving complaints or grievances of inmates.
Implement corporate, local, departmental policies, procedures, and service standards in conjunction with management.
Train or instruct employees in job duties and company policies as well as arrange for yearly in-service training to be provided.
Recruit, interview, and select employees for the Unit Team.
Coordinate activities with other supervisory and executive personnel or with other work units or departments.
Arrange for necessary maintenance or repair work by creating a work order in Facility Dude System.

1 … 5 6 7 8

unit manager (complaints and digital channels team) Job Skills

For an unit manager (complaints and digital channels team) position, your job skills are a key factor in demonstrating your value to the company and showing recruiters that you're the ight fit for the role. It's important to be specific when highlighting your skills and ensure that they are directly aligned with the job requirements, as this can greatly improve your chances of being hired. By showcasing your relevant skills and experience, you can make a compelling case for why you're the best candidate for the job.

How to include technical skills in your resume:

Technical skills are a set of specialized abilities and knowledge required to perform a particular job effectively. Some examples of technical skills are data analysis, project management, software proficiency, and programming languages, to name a few.

Add the technical skills that will get hired in your career field with our simple-to-use resume builder. Select your desired resume template, once you reach the skills section of the builder, manually write in the skill or simply click on "Add more skills". This will automatically generate the best skills for your career field, choose your skill level, and hit "Save & Next."

Data Analysis
Project Management
Customer Service
Presentation
Written Communication
Social Media
Troubleshooting
Quality Assurance
Supervisory
Risk Management
Database Management
Training
Innovation
Accounting
Financial Management
Visualization
Reporting
Business Acumen
Process Improvement
Relationship Management

How to include soft skills in your resume:

Soft skills are non-technical skills that relate to how you work and that can be used in any job. Including soft skills such as time management, creative thinking, teamwork, and conflict resolution demonstrate your problem-solving abilities and show that you navigate challenges and changes in the workplace efficiently.

Add competitive soft skills to make your resume stand-out to recruiters! Simply select your preferred resume template in the skills section, enter the skills manually or use the "Add more skills" option. Our resume builder will generate the most relevant soft skills for your career path. Choose your proficiency level for each skill, and then click "Save & Next" to proceed to the next section.

Communication
Interpersonal
Leadership
Time Management
Problem Solving
Decision Making
Critical Thinking
Creativity
Adaptability
Teamwork
Organization
Planning
Public Speaking
Negotiation
Conflict Resolution
Research
Analytical
Attention to Detail
Self-Motivation
Stress Management
Collaboration
Coaching
Mentoring
Listening
Networking
Strategic Thinking
Negotiation
Emotional Intelligence
Adaptability
Flexibility
Reliability
Professionalism
Computer Literacy
Technical
Data Analysis
Project Management
Customer Service
Presentation
Written Communication
Social Media
Troubleshooting
Quality Assurance
Collaboration
Supervisory
Risk Management
Database Management
Training
Innovation
Documentation
Accounting
Financial Management
Visualization
Reporting
Business Acumen
Process Improvement
Documentation
Relationship Management.

How to Improve Your unit manager (complaints and digital channels team) Resume

Navigating resume pitfalls can mean the difference between landing an interview or not. Missing job descriptions or unexplained work history gaps can cause recruiters to hesitate. Let's not even talk about the impact of bad grammar, and forgetting your contact info could leave your potential employer hanging. Aim to be comprehensive, concise, and accurate.

Professional Summary

A highly motivated and experienced Unit Manager with a strong background in business management. Proven track record of success in leading teams and achieving organizational objectives.

Employment history

Senior Unit Manager, Bain & Company Boston, Massachusetts

July 2014 – Present

Identify and resolve operational problems in a timely manner
Analyze data to identify trends and opportunities for improvement
Prepare and manage operational budgets and analyze financial data

Unit Manager, Microsoft Redmond, Washington

January 2013 – June 2014

Design and implement training programs for staff
Monitor and review operational performance and initiate corrective action as needed
Monitor and evaluate team performance and provide feedback

Entry Level Unit Manager, Accenture Chicago, Illinois

August 2011 – December 2012

Education

Stanford Graduate School of Business, Stanford, California

Master of Arts in Human Resources Management, June, 2011

Stanford Graduate School of Business, Stanford, California

Bachelor of Arts in Business Management, June, 2007

Skills

Negotiation

Strategic Thinking

Creativity

Organization

Customer Service

Business Acumen

Training

Troubleshooting

Include your Contact Information and Job Descriptions

Missing job descriptions lessens your chances of getting hired.

Key Insights

Employers want to know what you've accomplished, so make sure to include descriptions for all of your previous jobs.
Keep job descriptions short but don't just list your jobs.
Never copy-paste a job description to post on your resume. Get inspired and use tools to help you write customized descriptions.

How to Optimize Your unit manager (complaints and digital channels team) Resume

Keep an eye out for these resume traps. Neglecting to detail your job roles or explain gaps in your career can lead to unnecessary doubts. Grammar blunders can reflect negatively on you, and without contact information, how can employers reach you? Be meticulous and complete.

Employment history

Chief Unit Manager, Ernst & Young New York City, New York

July 2010 – May 2022

Prepare and manage operational budgets, and analyze financial data;
Develop and implement strategies too increase efficiency and reduce costs;
Develop, and implement new processes, and procedures.

Associate Unit Manager, Ernst & Young New York City, New York

December 2009 – June 2010

Analize data to identify trends and oppurtunities for improvement
Create and implement plans to achive operational goals
Develop and implement stratagies to increase efficency and reduce costs

Entry Level Unit Manager, PwC New York City, New York

December 2008 – November 2009

Prepare and manage operational budgets and analysze financial datae
Create and implement plans too achieve operational goals
Identifie and reslove operational problems in a timely maner.

Education

University of Pennsylvania, Philadelphia, Pennsylvania

Doctor of Science in Business Economics, November, 2008

University of Pennsylvania, Philadelphia, Pennsylvania

Bachelor of Arts in Business Economics, November, 2004

Skills

Interpersonal

Conflict Resolution

Reliability

Presentation

Customer Service

Business Acumen

Visualization

Training

Correct Grammar and Address Gap Years in Your Resume

Don't leave unexplained gaps in your work history.

Key Insights

When explaining gaps in your employment section, start by being honest.
Elaborate on the gap and show that you never stopped learning.
Explain and elaborate any gap in your work history by highlighting new skills.

unit manager (complaints and digital channels team) Cover Letter Example

A cover letter can be a valuable addition to your job application when applying for an unit manager (complaints and digital channels team) position. Cover letters provide a concise summary of your qualifications, skills, and experience, also it also gives you an opportunity to explain why you're the best fit for the job. Crafting a cover letter that showcases your relevant experience and enthusiasm for the Accounts Payable role can significantly improve your chances of securing an interview.

Lead Unit Manager
Ernst & Young
New York City, New York

Ernst & Young Hiring Team

I am excited to apply for the Lead Unit Manager role at Ernst & Young. As a highly skilled Unit Manager, I am confident that I have the necessary experience and abilities to make a valuable contribution to your organization.

As someone who has always been committed to making a positive impact on the world, I have pursued opportunities to contribute to my community through my work wherever I may be. My experience in this field has equipped me with the skills and knowledge necessary to succeed throughout my life and I am confident that they will help me to bring my passion and expertise to your organization and help drive your success.

Thank you for considering my application for the Lead Unit Manager role at your organization. I am dedicated to continuous improvement, and elated about the opportunity to join your team and work towards achieving our shared goals together.

Looking forward to hearing from you,
Albert Edwards
889-380-2696
edwards_albert@gmail.com

Albert Edwards

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