5 Amazing passenger service agent Resume Examples (Updated 2023) + Skills & Job Descriptions

passenger service agent

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passenger service agent: Resume Samples & Writing Guide

Employment history

Chief Passenger Service Agent, FedEx Memphis, Tennessee

March 2016 – Present

Provide flight information and updates to passengers
Provide excellent customer service to passengers
Assist passengers with flight and baggage inquiries

Passenger Service Agent, Union Pacific Railroad Omaha, Nebraska

September 2014 – February 2016

Handle ticketing and check-in processes for passengers
Assist with baggage handling and loading/unloading
Ensure proper boarding and disembarking procedures are followed

Entry Level Passenger Service Agent, Amazon Logistics Seattle, Washington

April 2013 – August 2014

Ensure passenger safety and comfort
Assist passengers with flight and baggage inquiries
Process payments and issue receipts

Education

University of Florida, Gainesville, Florida

Transportation Planning Certificate, February, 2013

Skills

Attention to Detail

Critical Thinking

Computer Literacy

Training

Ticketing

Data Entry

Cash Handling

Scheduling

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Employment history

Senior Passenger Service Agent, BNSF Railway Fort Worth, Texas

November 2017 – Present

Assist with baggage handling and loading/unloading
Provide excellent customer service to passengers
Monitor and manage passenger queues

Passenger Service Agent, Greyhound Lines Dallas, Texas

November 2016 – October 2017

Monitor and address passenger needs during flight
Ensure proper boarding and disembarking procedures are followed
Monitor and verify passenger documentation

Jr. Passenger Service Agent, FedEx Memphis, Tennessee

May 2016 – October 2016

Maintain accurate records and reports
Perform pre-flight safety checks
Monitor and verify passenger documentation

Education

Arizona State University, Tempe, Arizona

Doctor of Philosophy in Transportation and Logistics Systems, March, 2016

Arizona State University, Tempe, Arizona

Bachelor of Science in Air Traffic Control, March, 2012

Skills

Accounting

Data Analysis

Written Communication

Relationship Management.

Flight Dispatch

Data Entry

Cash Handling

Air Traffic Control

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Professional Summary

Highly organized and detail-oriented Passenger Service Agent with extensive experience in the transportation field. Skilled in customer service, problem-solving, and logistics management.

Employment history

Senior Passenger Service Agent, BNSF Railway Fort Worth, Texas

July 2010 – Present

Ensure passenger safety and comfort
Provide flight information and updates to passengers
Resolve customer complaints in a timely and professional manner

Associate Passenger Service Agent, Port of Los Angeles Los Angeles, California

July 2009 – June 2010

Perform pre-flight safety checks
Resolve customer complaints in a timely and professional manner
Provide excellent customer service to passengers

Entry Level Passenger Service Agent, Greyhound Lines Dallas, Texas

July 2008 – June 2009

Monitor and verify passenger documentation
Monitor and manage passenger queues
Monitor and address passenger needs during flight

Education

University of Florida, Gainesville, Florida

Airline Transport Pilot Certificate, June, 2008

Skills

Written Communication

Documentation

Supervisory

Project Management

Scheduling Software

Microsoft Office

Airline Policies

Typing

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Professional Summary

A highly motivated and customer-focused professional with extensive experience in the transportation field. Skilled in providing exceptional passenger service and ensuring a pleasant travel experience for all customers.

Employment history

Lead Passenger Service Agent, BNSF Railway Fort Worth, Texas

January 2014 – Present

Monitor and address passenger needs during flight
Perform pre-flight safety checks
Process payments and issue receipts

Passenger Service Agent, FedEx Memphis, Tennessee

January 2013 – December 2013

Ensure compliance with all applicable laws, regulations and policies
Assist passengers with flight and baggage inquiries
Assist with baggage handling and loading/unloading

Junior Passenger Service Agent, UPS Atlanta, Georgia

June 2012 – December 2012

Provide flight information and updates to passengers
Perform pre-flight safety checks
Maintain accurate records and reports

Education

University of Florida, Gainesville, Florida

Doctor of Philosophy in Supply Chain Management, April, 2012

University of Florida, Gainesville, Florida

Bachelor of Science in Aviation Maintenance, April, 2008

Skills

Risk Management

Listening

Presentation

Negotiation

Airline Regulations

Airline Security

Airline Reservations

Air Traffic Control

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Professional Summary

Highly organized and detail-oriented Passenger Service Agent with extensive experience providing excellent customer service and operational support in the transportation field. Proven ability to efficiently manage passenger requests and ensure a smooth and comfortable travel experience.

Employment history

Senior Passenger Service Agent, Port of Los Angeles Los Angeles, California

November 2013 – Present

Ensure compliance with all applicable laws, regulations and policies
Process payments and issue receipts
Assist passengers with flight and baggage inquiries

Passenger Service Agent, Amazon Logistics Seattle, Washington

June 2012 – October 2013

Monitor and address passenger needs during flight
Handle ticketing and check-in processes for passengers
Process payments and issue receipts

Jr. Passenger Service Agent, FedEx Memphis, Tennessee

June 2011 – May 2012

Monitor and verify passenger documentation
Assist with baggage handling and loading/unloading
Perform pre-flight safety checks

Education

Georgia Institute of Technology, Atlanta, Georgia

Doctor of Philosophy in Aviation Management, April, 2011

Georgia Institute of Technology, Atlanta, Georgia

Bachelor of Science in Transportation Planning and Engineering, April, 2007

Skills

Presentation

Adaptability

Written Communication

Database Management

Safety Compliance

Data Entry

Microsoft Office

Typing

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passenger service agent Job Descriptions; Explained

If you're applying for an passenger service agent position, it's important to tailor your resume to the specific job requirements in order to differentiate yourself from other candidates. Including accurate and relevant information that directly aligns with the job description can greatly increase your chances of securing an interview with potential employers.

When crafting your resume, be sure to use action verbs and a clear, concise format to highlight your relevant skills and experience. Remember, the job description is your first opportunity to make an impression on recruiters, so pay close attention to the details and make sure you're presenting yourself in the best possible light.

passenger service agent (psa)

Support passengers on arriving international flights.
Extend customer service and information to passengers.
Estimate balance and weight of aircraft.
Reschedule passengers with aircraft interruptions.
Document international departures.
Check passenger departure documentation.
Execute Ticket and baggage tag printing equipment.

passenger service agent

Checked in luggage and confirmed all carry-on items met federal guidelines.
Announced flight status updates and information about gate changes over PA system.
Tagged baggage and routed to appropriate location for loading and screening.
Welcome and check-in passengers.

passenger service agent (psa)

Checks in passengers and baggage, using manual and computer systems, in accordance with airline procedures, and in compliance with IATA.
Prepares all documentation in compliance with DFT, IATA, DGCA and airline requirements.
Deals promptly with Property Irregularity Reports and instigate tracing action for misrouted baggage.
Liaises with other agencies: Flight Dispatch, Security, Airside Services and the Fire Service to ensure on-time departures are achieved.
Deals with offshore passengers, complying with their safety regulations and procedures.
Assists the Airport Facilities Manager with Airport/Airline emergency procedures as published in the relevant manuals.
Provides assistance to all passengers to the highest standard of customer service at all times, especially in the event of delays, cancellations and diverted flights.

passenger service agent

Check-In
Boarding
Offer front line customer service to passengers.
Supervise aircraft cleaning process.

passenger service agent

Accepting passengers and baggage according to airlines’ policies and procedures
Coordinate with passengers to purchase tickets, check-in, board flight in computer based reservation program.
Adhere to security requirements.
Check-in passenger baggage and support passengers with misplaced baggage.

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passenger service agent (psa) Job Skills

For an passenger service agent (psa) position, your job skills are a key factor in demonstrating your value to the company and showing recruiters that you're the ight fit for the role. It's important to be specific when highlighting your skills and ensure that they are directly aligned with the job requirements, as this can greatly improve your chances of being hired. By showcasing your relevant skills and experience, you can make a compelling case for why you're the best candidate for the job.

How to include technical skills in your resume:

Technical skills are a set of specialized abilities and knowledge required to perform a particular job effectively. Some examples of technical skills are data analysis, project management, software proficiency, and programming languages, to name a few.

Add the technical skills that will get hired in your career field with our simple-to-use resume builder. Select your desired resume template, once you reach the skills section of the builder, manually write in the skill or simply click on "Add more skills". This will automatically generate the best skills for your career field, choose your skill level, and hit "Save & Next."

Data Entry
Scheduling
Typing
Cash Handling
Ticketing
Scheduling Software
Airline Reservations
Passenger Assistance
Baggage Handling
Travel Booking
Safety Compliance
Microsoft Office
Airline Regulations
Airline Ticketing
Airline Scheduling
Conflict De-escalation
Airline Security
Airline Policies
Air Traffic Control
Airport Operations
Flight Dispatch

How to include soft skills in your resume:

Soft skills are non-technical skills that relate to how you work and that can be used in any job. Including soft skills such as time management, creative thinking, teamwork, and conflict resolution demonstrate your problem-solving abilities and show that you navigate challenges and changes in the workplace efficiently.

Add competitive soft skills to make your resume stand-out to recruiters! Simply select your preferred resume template in the skills section, enter the skills manually or use the "Add more skills" option. Our resume builder will generate the most relevant soft skills for your career path. Choose your proficiency level for each skill, and then click "Save & Next" to proceed to the next section.

Communication
Interpersonal
Leadership
Time Management
Problem Solving
Decision Making
Critical Thinking
Creativity
Adaptability
Teamwork
Organization
Planning
Public Speaking
Negotiation
Conflict Resolution
Research
Analytical
Attention to Detail
Self-Motivation
Stress Management
Collaboration
Coaching
Mentoring
Listening
Networking
Strategic Thinking
Negotiation
Emotional Intelligence
Adaptability
Flexibility
Reliability
Professionalism
Computer Literacy
Technical
Data Analysis
Project Management
Customer Service
Presentation
Written Communication
Social Media
Troubleshooting
Quality Assurance
Collaboration
Supervisory
Risk Management
Database Management
Training
Innovation
Documentation
Accounting
Financial Management
Visualization
Reporting
Business Acumen
Process Improvement
Documentation
Relationship Management.

How to Improve Your passenger service agent (psa) Resume

Navigating resume pitfalls can mean the difference between landing an interview or not. Missing job descriptions or unexplained work history gaps can cause recruiters to hesitate. Let's not even talk about the impact of bad grammar, and forgetting your contact info could leave your potential employer hanging. Aim to be comprehensive, concise, and accurate.

Employment history

Junior Passenger Service Agent, BNSF Railway Fort Worth, Texas

February 2022 – November 2022

Education

University of Florida, Gainesville, Florida

Master of Science in Transportation and Logistics Systems, December, 2021

University of Florida, Gainesville, Florida

Bachelor of Science in Transportation and Logistics, December, 2017

Skills

Leadership

Networking

Research

Reporting

Travel Booking

Airline Policies

Typing

Baggage Handling

Include your Contact Information and Job Descriptions

Missing job descriptions lessens your chances of getting hired.

Key Insights

Employers want to know what you've accomplished, so make sure to include descriptions for all of your previous jobs.
Keep job descriptions short but don't just list your jobs.
Never copy-paste a job description to post on your resume. Get inspired and use tools to help you write customized descriptions.

How to Optimize Your passenger service agent (psa) Resume

Keep an eye out for these resume traps. Neglecting to detail your job roles or explain gaps in your career can lead to unnecessary doubts. Grammar blunders can reflect negatively on you, and without contact information, how can employers reach you? Be meticulous and complete.

Employment history

Lead Passenger Service Agent, Amazon Logistics Seattle, Washington

October 2013 – May 2022

Monitr and adress passenger needs during flight
Manage and monitor passenger queues
Handel ticketing and check-in processes for passengers

Passenger Service Agent, Port of New York and New Jersey New York, New York

May 2012 – September 2013

Provide excellent customer servise too passengers
Ensure proper boarding and disembarking proceduers are followeded
Monitor and manage passenger queus.

Entry Level Passenger Service Agent, Amazon Logistics Seattle, Washington

May 2011 – April 2012

Hanlde ticketing and check-in processes for passangers
Ensure complience with all applicable laws, regulatoins and policys
Ensure proper boarding and disembarking proceduers are followed

Education

University of California, Berkeley, California

Hazardous Materials Certification, March, 2011

Skills

Documentation

Customer Service

Public Speaking

Accounting

Airline Ticketing

Airline Reservations

Typing

Ticketing

Correct Grammar and Address Gap Years in Your Resume

Don't leave unexplained gaps in your work history.

Key Insights

When explaining gaps in your employment section, start by being honest.
Elaborate on the gap and show that you never stopped learning.
Explain and elaborate any gap in your work history by highlighting new skills.

passenger service agent (psa) Cover Letter Example

A cover letter can be a valuable addition to your job application when applying for an passenger service agent (psa) position. Cover letters provide a concise summary of your qualifications, skills, and experience, also it also gives you an opportunity to explain why you're the best fit for the job. Crafting a cover letter that showcases your relevant experience and enthusiasm for the Accounts Payable role can significantly improve your chances of securing an interview.

Chief Passenger Service Agent
UPS
Atlanta, Georgia

To the Hiring Team at UPS

I am writing to express my interest in the Chief Passenger Service Agent role at UPS. As a Passenger Service Agent with 10 years of experience in Transportation, I am confident that I have the necessary skills and expertise to succeed in this position.

Throughout my life, I have been passionate about Air Traffic Control and have pursued opportunities to make a difference in this field. My experience in various areas, not just in Transportation, has given me the opportunity to develop my skills in Attention to Detail and Critical Thinking, which I am excited to apply to the role at UPS. I am eager to work with a team that shares my values and to help your organization achieve its well determined goals.

I appreciate the opportunity to apply for the Chief Passenger Service Agent position. I am committed to making a positive impact on the world, so I am thrilled about the opportunity to join your team and work towards achieving our shared goals for the betterment of everyone.

Thank you for your time,
Tony Smith
821-219-4473
tony_smith@gmail.com

Tony Smith

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