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passenger service agent: Resume Samples & Writing Guide

Tony Smith 221 Sunnyvale Avenue, Denham, MN 55783
tony_smith@gmail.com
821-219-4473

Employment history

Chief Passenger Service Agent, FedEx Memphis, Tennessee
March 2016 – Present
  • Provide flight information and updates to passengers
  • Provide excellent customer service to passengers
  • Assist passengers with flight and baggage inquiries
Passenger Service Agent, Union Pacific Railroad Omaha, Nebraska
September 2014 – February 2016
  • Handle ticketing and check-in processes for passengers
  • Assist with baggage handling and loading/unloading
  • Ensure proper boarding and disembarking procedures are followed
Entry Level Passenger Service Agent, Amazon Logistics Seattle, Washington
April 2013 – August 2014
  • Ensure passenger safety and comfort
  • Assist passengers with flight and baggage inquiries
  • Process payments and issue receipts

Education

University of Florida, Gainesville, Florida
Transportation Planning Certificate, February, 2013

Skills

Attention to Detail
Critical Thinking
Computer Literacy
Training
Ticketing
Data Entry
Cash Handling
Scheduling

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Neil Long 135 Ridge Drive, Inman, KS 67546
neillong61@icloud.com
962-258-7943

Employment history

Senior Passenger Service Agent, BNSF Railway Fort Worth, Texas
November 2017 – Present
  • Assist with baggage handling and loading/unloading
  • Provide excellent customer service to passengers
  • Monitor and manage passenger queues
Passenger Service Agent, Greyhound Lines Dallas, Texas
November 2016 – October 2017
  • Monitor and address passenger needs during flight
  • Ensure proper boarding and disembarking procedures are followed
  • Monitor and verify passenger documentation
Jr. Passenger Service Agent, FedEx Memphis, Tennessee
May 2016 – October 2016
  • Maintain accurate records and reports
  • Perform pre-flight safety checks
  • Monitor and verify passenger documentation

Education

Arizona State University, Tempe, Arizona
Doctor of Philosophy in Transportation and Logistics Systems, March, 2016
Arizona State University, Tempe, Arizona
Bachelor of Science in Air Traffic Control, March, 2012

Skills

Accounting
Data Analysis
Written Communication
Relationship Management.
Flight Dispatch
Data Entry
Cash Handling
Air Traffic Control
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Xaviero Edwards 333 Cypress Road, Hyde Park, PA 19605
edwardsxaviero@gmail.com
976-308-0710

Professional Summary

 Highly organized and detail-oriented Passenger Service Agent with extensive experience in the transportation field. Skilled in customer service, problem-solving, and logistics management. 

Employment history

Senior Passenger Service Agent, BNSF Railway Fort Worth, Texas
July 2010 – Present
  • Ensure passenger safety and comfort
  • Provide flight information and updates to passengers
  • Resolve customer complaints in a timely and professional manner
Associate Passenger Service Agent, Port of Los Angeles Los Angeles, California
July 2009 – June 2010
  • Perform pre-flight safety checks
  • Resolve customer complaints in a timely and professional manner
  • Provide excellent customer service to passengers
Entry Level Passenger Service Agent, Greyhound Lines Dallas, Texas
July 2008 – June 2009
  • Monitor and verify passenger documentation
  • Monitor and manage passenger queues
  • Monitor and address passenger needs during flight

Education

University of Florida, Gainesville, Florida
Airline Transport Pilot Certificate, June, 2008

Skills

Written Communication
Documentation
Supervisory
Project Management
Scheduling Software
Microsoft Office
Airline Policies
Typing
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Mike Wright 156 Pinecrest Drive, Fort Johnson, NY 12070
wrightmike15@yandex.com
965-545-5290

Professional Summary

 A highly motivated and customer-focused professional with extensive experience in the transportation field. Skilled in providing exceptional passenger service and ensuring a pleasant travel experience for all customers. 

Employment history

Lead Passenger Service Agent, BNSF Railway Fort Worth, Texas
January 2014 – Present
  • Monitor and address passenger needs during flight
  • Perform pre-flight safety checks
  • Process payments and issue receipts
Passenger Service Agent, FedEx Memphis, Tennessee
January 2013 – December 2013
  • Ensure compliance with all applicable laws, regulations and policies
  • Assist passengers with flight and baggage inquiries
  • Assist with baggage handling and loading/unloading
Junior Passenger Service Agent, UPS Atlanta, Georgia
June 2012 – December 2012
  • Provide flight information and updates to passengers
  • Perform pre-flight safety checks
  • Maintain accurate records and reports

Education

University of Florida, Gainesville, Florida
Doctor of Philosophy in Supply Chain Management, April, 2012
University of Florida, Gainesville, Florida
Bachelor of Science in Aviation Maintenance, April, 2008

Skills

Risk Management
Listening
Presentation
Negotiation
Airline Regulations
Airline Security
Airline Reservations
Air Traffic Control
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Jonathan Evans 190 Parkview Drive, Hope Valley, RI 02832
evansjonathan@icloud.com
781-081-5940

Professional Summary

 Highly organized and detail-oriented Passenger Service Agent with extensive experience providing excellent customer service and operational support in the transportation field. Proven ability to efficiently manage passenger requests and ensure a smooth and comfortable travel experience. 

Employment history

Senior Passenger Service Agent, Port of Los Angeles Los Angeles, California
November 2013 – Present
  • Ensure compliance with all applicable laws, regulations and policies
  • Process payments and issue receipts
  • Assist passengers with flight and baggage inquiries
Passenger Service Agent, Amazon Logistics Seattle, Washington
June 2012 – October 2013
  • Monitor and address passenger needs during flight
  • Handle ticketing and check-in processes for passengers
  • Process payments and issue receipts
Jr. Passenger Service Agent, FedEx Memphis, Tennessee
June 2011 – May 2012
  • Monitor and verify passenger documentation
  • Assist with baggage handling and loading/unloading
  • Perform pre-flight safety checks

Education

Georgia Institute of Technology, Atlanta, Georgia
Doctor of Philosophy in Aviation Management, April, 2011
Georgia Institute of Technology, Atlanta, Georgia
Bachelor of Science in Transportation Planning and Engineering, April, 2007

Skills

Presentation
Adaptability
Written Communication
Database Management
Safety Compliance
Data Entry
Microsoft Office
Typing
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passenger service agent Job Descriptions; Explained

If you're applying for an passenger service agent position, it's important to tailor your resume to the specific job requirements in order to differentiate yourself from other candidates. Including accurate and relevant information that directly aligns with the job description can greatly increase your chances of securing an interview with potential employers.

When crafting your resume, be sure to use action verbs and a clear, concise format to highlight your relevant skills and experience. Remember, the job description is your first opportunity to make an impression on recruiters, so pay close attention to the details and make sure you're presenting yourself in the best possible light.

21

passenger service agent/shift supervisor

  • Perform check-in duties for our airline contracts (Emirates, Virgin Blue and Thai Airways and other major carriers).
  • Offered the role of dispatcher at the boarding gate to coordinate and assist the Duty Supervisor from the arrival phase to departure of aircraft.
  • Awarded by my peers and managers employee of the month for two months running, due to my diligence and sincerity in providing customer service.
  • Promoted to Shift Supervisor.
  • Offered major contributions to three-year line overhaul plan, submitting end-of-shift reporting procedures for peer review and validation. The concepts were accepted and integrated into the final rollout.
  • Successful in managing a large team of staff and handling aircraft delays, keeping delay handling below targets and therefore keeping on-time performance well above 90% continuously.
  • Successfully oversaw all airport operations including Check-in, boarding gate and baggage services.
22

passenger service agent

  • Provide Check-in assistance, ticketing changes, re-booking of itineraries and special service request for passengers
  • Handles excess luggage and collect excess payment.
  • Verify documentation related to passenger departure and ensuring that passenger comply with safety and regulations
  • Assist unaccompanied minors and passengers with specials needs, resolved customer concerns and other duties.
  • Keep the record of the timing of arriving and departing flights and guide passengers to correct flight by making announcement using public messaging system
  • Customer focused and good attention to detail
23

passenger service agent

  • Check in passengers and check their bags
  • Fill out weight and balance
  • Fill out fuel report 
  • Answer passengers questions about their flight
  • Advise of any delays via audio system
24

passenger service agent

  • Assisting passengers with disabilities to get from point to point. 
  • Assist them with meeting their families and/or friends on the other side of security.
  • Assist with luggage 
  • Making sure passengers get onto their flight safely.
25

passenger service agent

  • Competent and efficient in operating Airline Check-In Systems for British Airways, Turkish Airline, TAAG Angola Airways.
  • Ensure that all the correct documentation are provided by persons travelling.
  • Ensure that all the relevant security questions are being asked.
  • Assisting passengers with the processing of bag tags and boarding cards.
  • Allocating of the correct seat numbers.
  • Determine special assistance needs of passengers such as small children, the elderly, or disabled persons.To ensure that proper and eloquent customer service
  • Ensure that passenger identification and boarding cards match.
1 … 3 4 5 6

passenger service agent/shift supervisor Job Skills

For an passenger service agent/shift supervisor position, your job skills are a key factor in demonstrating your value to the company and showing recruiters that you're the ight fit for the role. It's important to be specific when highlighting your skills and ensure that they are directly aligned with the job requirements, as this can greatly improve your chances of being hired. By showcasing your relevant skills and experience, you can make a compelling case for why you're the best candidate for the job.

How to include technical skills in your resume:

Technical skills are a set of specialized abilities and knowledge required to perform a particular job effectively. Some examples of technical skills are data analysis, project management, software proficiency, and programming languages, to name a few.

Add the technical skills that will get hired in your career field with our simple-to-use resume builder. Select your desired resume template, once you reach the skills section of the builder, manually write in the skill or simply click on "Add more skills". This will automatically generate the best skills for your career field, choose your skill level, and hit "Save & Next."

  • Data Entry
  • Scheduling
  • Typing
  • Cash Handling
  • Ticketing
  • Scheduling Software
  • Airline Reservations
  • Passenger Assistance
  • Baggage Handling
  • Travel Booking
  • Safety Compliance
  • Microsoft Office
  • Airline Regulations
  • Airline Ticketing
  • Airline Scheduling
  • Conflict De-escalation
  • Airline Security
  • Airline Policies
  • Air Traffic Control
  • Airport Operations
  • Flight Dispatch

How to include soft skills in your resume:

Soft skills are non-technical skills that relate to how you work and that can be used in any job. Including soft skills such as time management, creative thinking, teamwork, and conflict resolution demonstrate your problem-solving abilities and show that you navigate challenges and changes in the workplace efficiently.

Add competitive soft skills to make your resume stand-out to recruiters! Simply select your preferred resume template in the skills section, enter the skills manually or use the "Add more skills" option. Our resume builder will generate the most relevant soft skills for your career path. Choose your proficiency level for each skill, and then click "Save & Next" to proceed to the next section.

  • Communication
  • Interpersonal
  • Leadership
  • Time Management
  • Problem Solving
  • Decision Making
  • Critical Thinking
  • Creativity
  • Adaptability
  • Teamwork
  • Organization
  • Planning
  • Public Speaking
  • Negotiation
  • Conflict Resolution
  • Research
  • Analytical
  • Attention to Detail
  • Self-Motivation
  • Stress Management
  • Collaboration
  • Coaching
  • Mentoring
  • Listening
  • Networking
  • Strategic Thinking
  • Negotiation
  • Emotional Intelligence
  • Adaptability
  • Flexibility
  • Reliability
  • Professionalism
  • Computer Literacy
  • Technical
  • Data Analysis
  • Project Management
  • Customer Service
  • Presentation
  • Written Communication
  • Social Media
  • Troubleshooting
  • Quality Assurance
  • Collaboration
  • Supervisory
  • Risk Management
  • Database Management
  • Training
  • Innovation
  • Documentation
  • Accounting
  • Financial Management
  • Visualization
  • Reporting
  • Business Acumen
  • Process Improvement
  • Documentation
  • Relationship Management.

How to Improve Your passenger service agent/shift supervisor Resume

Navigating resume pitfalls can mean the difference between landing an interview or not. Missing job descriptions or unexplained work history gaps can cause recruiters to hesitate. Let's not even talk about the impact of bad grammar, and forgetting your contact info could leave your potential employer hanging. Aim to be comprehensive, concise, and accurate.

Paul Benson 637 Highland Drive, Encinal, NM 87038

Employment history

Junior Passenger Service Agent, BNSF Railway Fort Worth, Texas
February 2022 – November 2022

    Education

    University of Florida, Gainesville, Florida
    Master of Science in Transportation and Logistics Systems, December, 2021
    University of Florida, Gainesville, Florida
    Bachelor of Science in Transportation and Logistics, December, 2017

    Skills

    Leadership
    Networking
    Research
    Reporting
    Travel Booking
    Airline Policies
    Typing
    Baggage Handling

    Include your Contact Information and Job Descriptions

    Missing job descriptions lessens your chances of getting hired.

    Key Insights
    • Employers want to know what you've accomplished, so make sure to include descriptions for all of your previous jobs.
    • Keep job descriptions short but don't just list your jobs.
    • Never copy-paste a job description to post on your resume. Get inspired and use tools to help you write customized descriptions.

    How to Optimize Your passenger service agent/shift supervisor Resume

    Keep an eye out for these resume traps. Neglecting to detail your job roles or explain gaps in your career can lead to unnecessary doubts. Grammar blunders can reflect negatively on you, and without contact information, how can employers reach you? Be meticulous and complete.

    Brad Foster 304 Woodland Drive, Highland, IL 62249
    foster-brad@yandex.com
    854-606-3456

    Employment history

    Lead Passenger Service Agent, Amazon Logistics Seattle, Washington
    October 2013 – May 2022
    • Monitr and adress passenger needs during flight
    • Manage and monitor passenger queues
    • Handel ticketing and check-in processes for passengers
    Passenger Service Agent, Port of New York and New Jersey New York, New York
    May 2012 – September 2013
    • Provide excellent customer servise too passengers
    • Ensure proper boarding and disembarking proceduers are followeded
    • Monitor and manage passenger queus.
    Entry Level Passenger Service Agent, Amazon Logistics Seattle, Washington
    May 2011 – April 2012
    • Hanlde ticketing and check-in processes for passangers
    • Ensure complience with all applicable laws, regulatoins and policys
    • Ensure proper boarding and disembarking proceduers are followed

    Education

    University of California, Berkeley, California
    Hazardous Materials Certification, March, 2011

    Skills

    Documentation
    Customer Service
    Public Speaking
    Accounting
    Airline Ticketing
    Airline Reservations
    Typing
    Ticketing

    Correct Grammar and Address Gap Years in Your Resume

    Don't leave unexplained gaps in your work history.

    Key Insights
    • When explaining gaps in your employment section, start by being honest.
    • Elaborate on the gap and show that you never stopped learning.
    • Explain and elaborate any gap in your work history by highlighting new skills.

    passenger service agent/shift supervisor Cover Letter Example

    A cover letter can be a valuable addition to your job application when applying for an passenger service agent/shift supervisor position. Cover letters provide a concise summary of your qualifications, skills, and experience, also it also gives you an opportunity to explain why you're the best fit for the job. Crafting a cover letter that showcases your relevant experience and enthusiasm for the Accounts Payable role can significantly improve your chances of securing an interview.



    Tony
    Smith     tony_smith@gmail.com
    821-219-4473
    221 Sunnyvale Avenue, Denham, MN
    55783

    Chief Passenger Service Agent
    UPS
    Atlanta, Georgia

    To the Hiring Team at UPS


    I am writing to express my interest in the Chief Passenger Service Agent role at UPS. As a Passenger Service Agent with 10 years of experience in Transportation, I am confident that I have the necessary skills and expertise to succeed in this position.


    Throughout my life, I have been passionate about Air Traffic Control and have pursued opportunities to make a difference in this field. My experience in various areas, not just in Transportation, has given me the opportunity to develop my skills in Attention to Detail and Critical Thinking, which I am excited to apply to the role at UPS. I am eager to work with a team that shares my values and to help your organization achieve its well determined goals.


    I appreciate the opportunity to apply for the Chief Passenger Service Agent position. I am committed to making a positive impact on the world, so I am thrilled about the opportunity to join your team and work towards achieving our shared goals for the betterment of everyone.


    Thank you for your time,
    Tony Smith
    821-219-4473
    tony_smith@gmail.com

    Tony Smith






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