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passenger service agent: Resume Samples & Writing Guide
Employment history
Chief Passenger Service Agent, FedEx Memphis, Tennessee
March 2016 – Present
- Provide flight information and updates to passengers
- Provide excellent customer service to passengers
- Assist passengers with flight and baggage inquiries
Passenger Service Agent, Union Pacific Railroad Omaha, Nebraska
September 2014 – February 2016
- Handle ticketing and check-in processes for passengers
- Assist with baggage handling and loading/unloading
- Ensure proper boarding and disembarking procedures are followed
Entry Level Passenger Service Agent, Amazon Logistics Seattle, Washington
April 2013 – August 2014
- Ensure passenger safety and comfort
- Assist passengers with flight and baggage inquiries
- Process payments and issue receipts
Education
University of Florida, Gainesville, Florida
Transportation Planning Certificate, February, 2013
Skills
Attention to Detail
Critical Thinking
Computer Literacy
Training
Ticketing
Data Entry
Cash Handling
Scheduling
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Employment history
Senior Passenger Service Agent, BNSF Railway Fort Worth, Texas
November 2017 – Present
- Assist with baggage handling and loading/unloading
- Provide excellent customer service to passengers
- Monitor and manage passenger queues
Passenger Service Agent, Greyhound Lines Dallas, Texas
November 2016 – October 2017
- Monitor and address passenger needs during flight
- Ensure proper boarding and disembarking procedures are followed
- Monitor and verify passenger documentation
Jr. Passenger Service Agent, FedEx Memphis, Tennessee
May 2016 – October 2016
- Maintain accurate records and reports
- Perform pre-flight safety checks
- Monitor and verify passenger documentation
Education
Arizona State University, Tempe, Arizona
Doctor of Philosophy in Transportation and Logistics Systems, March, 2016
Arizona State University, Tempe, Arizona
Bachelor of Science in Air Traffic Control, March, 2012
Skills
Accounting
Data Analysis
Written Communication
Relationship Management.
Flight Dispatch
Data Entry
Cash Handling
Air Traffic Control
Professional Summary
Highly organized and detail-oriented Passenger Service Agent with extensive experience in the transportation field. Skilled in customer service, problem-solving, and logistics management.
Employment history
Senior Passenger Service Agent, BNSF Railway Fort Worth, Texas
July 2010 – Present
- Ensure passenger safety and comfort
- Provide flight information and updates to passengers
- Resolve customer complaints in a timely and professional manner
Associate Passenger Service Agent, Port of Los Angeles Los Angeles, California
July 2009 – June 2010
- Perform pre-flight safety checks
- Resolve customer complaints in a timely and professional manner
- Provide excellent customer service to passengers
Entry Level Passenger Service Agent, Greyhound Lines Dallas, Texas
July 2008 – June 2009
- Monitor and verify passenger documentation
- Monitor and manage passenger queues
- Monitor and address passenger needs during flight
Education
University of Florida, Gainesville, Florida
Airline Transport Pilot Certificate, June, 2008
Skills
Written Communication
Documentation
Supervisory
Project Management
Scheduling Software
Microsoft Office
Airline Policies
Typing
Professional Summary
A highly motivated and customer-focused professional with extensive experience in the transportation field. Skilled in providing exceptional passenger service and ensuring a pleasant travel experience for all customers.
Employment history
Lead Passenger Service Agent, BNSF Railway Fort Worth, Texas
January 2014 – Present
- Monitor and address passenger needs during flight
- Perform pre-flight safety checks
- Process payments and issue receipts
Passenger Service Agent, FedEx Memphis, Tennessee
January 2013 – December 2013
- Ensure compliance with all applicable laws, regulations and policies
- Assist passengers with flight and baggage inquiries
- Assist with baggage handling and loading/unloading
Junior Passenger Service Agent, UPS Atlanta, Georgia
June 2012 – December 2012
- Provide flight information and updates to passengers
- Perform pre-flight safety checks
- Maintain accurate records and reports
Education
University of Florida, Gainesville, Florida
Doctor of Philosophy in Supply Chain Management, April, 2012
University of Florida, Gainesville, Florida
Bachelor of Science in Aviation Maintenance, April, 2008
Skills
Risk Management
Listening
Presentation
Negotiation
Airline Regulations
Airline Security
Airline Reservations
Air Traffic Control
Professional Summary
Highly organized and detail-oriented Passenger Service Agent with extensive experience providing excellent customer service and operational support in the transportation field. Proven ability to efficiently manage passenger requests and ensure a smooth and comfortable travel experience.
Employment history
Senior Passenger Service Agent, Port of Los Angeles Los Angeles, California
November 2013 – Present
- Ensure compliance with all applicable laws, regulations and policies
- Process payments and issue receipts
- Assist passengers with flight and baggage inquiries
Passenger Service Agent, Amazon Logistics Seattle, Washington
June 2012 – October 2013
- Monitor and address passenger needs during flight
- Handle ticketing and check-in processes for passengers
- Process payments and issue receipts
Jr. Passenger Service Agent, FedEx Memphis, Tennessee
June 2011 – May 2012
- Monitor and verify passenger documentation
- Assist with baggage handling and loading/unloading
- Perform pre-flight safety checks
Education
Georgia Institute of Technology, Atlanta, Georgia
Doctor of Philosophy in Aviation Management, April, 2011
Georgia Institute of Technology, Atlanta, Georgia
Bachelor of Science in Transportation Planning and Engineering, April, 2007
Skills
Presentation
Adaptability
Written Communication
Database Management
Safety Compliance
Data Entry
Microsoft Office
Typing
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passenger service agent Job Descriptions; Explained
If you're applying for an passenger service agent position, it's important to tailor your resume to the specific job requirements in order to differentiate yourself from other candidates. Including accurate and relevant information that directly aligns with the job description can greatly increase your chances of securing an interview with potential employers.
When crafting your resume, be sure to use action verbs and a clear, concise format to highlight your relevant skills and experience. Remember, the job description is your first opportunity to make an impression on recruiters, so pay close attention to the details and make sure you're presenting yourself in the best possible light.
1
passenger service agent (psa)
- Support passengers on arriving international flights.
- Extend customer service and information to passengers.
- Estimate balance and weight of aircraft.
- Reschedule passengers with aircraft interruptions.
- Document international departures.
- Check passenger departure documentation.
- Execute Ticket and baggage tag printing equipment.
2
passenger service agent
- Checked in luggage and confirmed all carry-on items met federal guidelines.
- Announced flight status updates and information about gate changes over PA system.
- Tagged baggage and routed to appropriate location for loading and screening.
- Welcome and check-in passengers.
3
passenger service agent (psa)
- Checks in passengers and baggage, using manual and computer systems, in accordance with airline procedures, and in compliance with IATA.
- Prepares all documentation in compliance with DFT, IATA, DGCA and airline requirements.
- Deals promptly with Property Irregularity Reports and instigate tracing action for misrouted baggage.
- Liaises with other agencies: Flight Dispatch, Security, Airside Services and the Fire Service to ensure on-time departures are achieved.
- Deals with offshore passengers, complying with their safety regulations and procedures.
- Assists the Airport Facilities Manager with Airport/Airline emergency procedures as published in the relevant manuals.
- Provides assistance to all passengers to the highest standard of customer service at all times, especially in the event of delays, cancellations and diverted flights.
4
passenger service agent
- Check-In
- Boarding
- Offer front line customer service to passengers.
- Supervise aircraft cleaning process.
5
passenger service agent
- Accepting passengers and baggage according to airlines’ policies and procedures
- Coordinate with passengers to purchase tickets, check-in, board flight in computer based reservation program.
- Adhere to security requirements.
- Check-in passenger baggage and support passengers with misplaced baggage.
passenger service agent (psa) Job Skills
For an passenger service agent (psa) position, your job skills are a key factor in demonstrating your value to the company and showing recruiters that you're the ight fit for the role. It's important to be specific when highlighting your skills and ensure that they are directly aligned with the job requirements, as this can greatly improve your chances of being hired. By showcasing your relevant skills and experience, you can make a compelling case for why you're the best candidate for the job.
How to include technical skills in your resume:
Technical skills are a set of specialized abilities and knowledge required to perform a particular job effectively. Some examples of technical skills are data analysis, project management, software proficiency, and programming languages, to name a few.
Add the technical skills that will get hired in your career field with our simple-to-use resume builder. Select your desired resume template, once you reach the skills section of the builder, manually write in the skill or simply click on "Add more skills". This will automatically generate the best skills for your career field, choose your skill level, and hit "Save & Next."
- Data Entry
- Scheduling
- Typing
- Cash Handling
- Ticketing
- Scheduling Software
- Airline Reservations
- Passenger Assistance
- Baggage Handling
- Travel Booking
- Safety Compliance
- Microsoft Office
- Airline Regulations
- Airline Ticketing
- Airline Scheduling
- Conflict De-escalation
- Airline Security
- Airline Policies
- Air Traffic Control
- Airport Operations
- Flight Dispatch
How to include soft skills in your resume:
Soft skills are non-technical skills that relate to how you work and that can be used in any job. Including soft skills such as time management, creative thinking, teamwork, and conflict resolution demonstrate your problem-solving abilities and show that you navigate challenges and changes in the workplace efficiently.
Add competitive soft skills to make your resume stand-out to recruiters! Simply select your preferred resume template in the skills section, enter the skills manually or use the "Add more skills" option. Our resume builder will generate the most relevant soft skills for your career path. Choose your proficiency level for each skill, and then click "Save & Next" to proceed to the next section.
- Communication
- Interpersonal
- Leadership
- Time Management
- Problem Solving
- Decision Making
- Critical Thinking
- Creativity
- Adaptability
- Teamwork
- Organization
- Planning
- Public Speaking
- Negotiation
- Conflict Resolution
- Research
- Analytical
- Attention to Detail
- Self-Motivation
- Stress Management
- Collaboration
- Coaching
- Mentoring
- Listening
- Networking
- Strategic Thinking
- Negotiation
- Emotional Intelligence
- Adaptability
- Flexibility
- Reliability
- Professionalism
- Computer Literacy
- Technical
- Data Analysis
- Project Management
- Customer Service
- Presentation
- Written Communication
- Social Media
- Troubleshooting
- Quality Assurance
- Collaboration
- Supervisory
- Risk Management
- Database Management
- Training
- Innovation
- Documentation
- Accounting
- Financial Management
- Visualization
- Reporting
- Business Acumen
- Process Improvement
- Documentation
- Relationship Management.
How to Improve Your passenger service agent (psa) Resume
Navigating resume pitfalls can mean the difference between landing an interview or not. Missing job descriptions or unexplained work history gaps can cause recruiters to hesitate. Let's not even talk about the impact of bad grammar, and forgetting your contact info could leave your potential employer hanging. Aim to be comprehensive, concise, and accurate.
Paul Benson
637 Highland Drive, Encinal, NM 87038Employment history
Junior Passenger Service Agent, BNSF Railway Fort Worth, Texas
February 2022 – November 2022
Education
University of Florida, Gainesville, Florida
Master of Science in Transportation and Logistics Systems, December, 2021
University of Florida, Gainesville, Florida
Bachelor of Science in Transportation and Logistics, December, 2017
Skills
Leadership
Networking
Research
Reporting
Travel Booking
Airline Policies
Typing
Baggage Handling
Include your Contact Information and Job Descriptions
Missing job descriptions lessens your chances of getting hired.
Key Insights- Employers want to know what you've accomplished, so make sure to include descriptions for all of your previous jobs.
- Keep job descriptions short but don't just list your jobs.
- Never copy-paste a job description to post on your resume. Get inspired and use tools to help you write customized descriptions.
How to Optimize Your passenger service agent (psa) Resume
Keep an eye out for these resume traps. Neglecting to detail your job roles or explain gaps in your career can lead to unnecessary doubts. Grammar blunders can reflect negatively on you, and without contact information, how can employers reach you? Be meticulous and complete.
Employment history
Lead Passenger Service Agent, Amazon Logistics Seattle, Washington
October 2013 – May 2022
- Monitr and adress passenger needs during flight
- Manage and monitor passenger queues
- Handel ticketing and check-in processes for passengers
Passenger Service Agent, Port of New York and New Jersey New York, New York
May 2012 – September 2013
- Provide excellent customer servise too passengers
- Ensure proper boarding and disembarking proceduers are followeded
- Monitor and manage passenger queus.
Entry Level Passenger Service Agent, Amazon Logistics Seattle, Washington
May 2011 – April 2012
- Hanlde ticketing and check-in processes for passangers
- Ensure complience with all applicable laws, regulatoins and policys
- Ensure proper boarding and disembarking proceduers are followed
Education
University of California, Berkeley, California
Hazardous Materials Certification, March, 2011
Skills
Documentation
Customer Service
Public Speaking
Accounting
Airline Ticketing
Airline Reservations
Typing
Ticketing
Correct Grammar and Address Gap Years in Your Resume
Don't leave unexplained gaps in your work history.
Key Insights- When explaining gaps in your employment section, start by being honest.
- Elaborate on the gap and show that you never stopped learning.
- Explain and elaborate any gap in your work history by highlighting new skills.
passenger service agent (psa) Cover Letter Example
A cover letter can be a valuable addition to your job application when applying for an passenger service agent (psa) position. Cover letters provide a concise summary of your qualifications, skills, and experience, also it also gives you an opportunity to explain why you're the best fit for the job. Crafting a cover letter that showcases your relevant experience and enthusiasm for the Accounts Payable role can significantly improve your chances of securing an interview.
Chief Passenger Service Agent
UPS
Atlanta, Georgia
UPS
Atlanta, Georgia
To the Hiring Team at UPS
I am writing to express my interest in the Chief Passenger Service Agent role at UPS. As a Passenger Service Agent with 10 years of experience in Transportation, I am confident that I have the necessary skills and expertise to succeed in this position.
Throughout my life, I have been passionate about Air Traffic Control and have pursued opportunities to make a difference in this field. My experience in various areas, not just in Transportation, has given me the opportunity to develop my skills in Attention to Detail and Critical Thinking, which I am excited to apply to the role at UPS. I am eager to work with a team that shares my values and to help your organization achieve its well determined goals.
I appreciate the opportunity to apply for the Chief Passenger Service Agent position. I am committed to making a positive impact on the world, so I am thrilled about the opportunity to join your team and work towards achieving our shared goals for the betterment of everyone.
Thank you for your time,
Tony Smith
821-219-4473
[email protected]
Tony Smith
Showcase your most significant accomplishments and qualifications with this cover letter.
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Build your Resume in 15 minutes
Give yourself the best chance of standing out from the competition!
Create an awesome resume that meets the expectations of potential employers with our selection of professional, field-tested resume templates.
Create an awesome resume that meets the expectations of potential employers with our selection of professional, field-tested resume templates.