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corporate account manager

  • Manages small to medium enterprise for their internet accounts with TPG which includes account review and other managerial task for their account
  • Maintains good relationship between the company and client by providing internet needs to their day to day business operations 
  • Answers calls and responds to emails from clients to assist with their issues raised as billing dispute, accounts inquiry, technical concern and new connection inquiry
  • Provides proposal to clients for potential service upgrade, contract renewal and new business opportunities
  • Prepares necessary paperworks for clients related to their requests such as new internet orders, service modification, account changes and transfer of ownership
  • Coordinates to diifferent departments such as Technical Team, Pricing Team, Sales Operations, Solutions Architects and other corporate departments
  • Assists Sales Team and Business Development Managers in Australia for their account’s concern, serves as a Back of House  task that requires immediate action as necessary

corporate account manager

  • Acting as the client advocate and charged with maximizing customer satisfaction, account penetration and profitability in selected accounts
  • Coordinates with all internal resources and completion or delegation of all elements relating to the successful sale, including to product specification, design services, order entry, acknowledgement verification, order expediting, logistics, installation services, inviocing and collections
  • Product positioning
  • Maintains Key Performance Indicator set by the company

corporate account manager

  • Prepares reports for daily tasks and other required reports set by the manager
  • Responsible for more than 500 business accounts for management