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servicenow business analyst: Resume Samples & Writing Guide
Professional Summary
A highly experienced Servicenow Business Analyst with a proven track record of delivering successful business strategy and analysis projects. Skilled at leveraging data to identify and implement solutions that drive business growth and efficiency.
Employment history
Lead Servicenow Business Analyst, KPMG Atlanta, Georgia
February 2012 – Present
- Develop and document business processes and procedures
- Analyze business requirements and develop solutions to meet business needs
- Develop ServiceNow customizations and interfaces
Servicenow Business Analyst, Capgemini San Jose, California
July 2011 – January 2012
- Develop and maintain ServiceNow integrations
- Manage ServiceNow release cycles and upgrades
- Develop and maintain ServiceNow solutions to meet customer needs
Entry Level Servicenow Business Analyst, Accenture San Francisco, California
July 2010 – June 2011
- Develop test plans and conduct system testing
- Create and maintain ServiceNow reports, dashboards, and metrics
- Design and implement ServiceNow workflows to automate business processes
Education
Wharton School of the University of Pennsylvania, Philadelphia, Pennsylvania
Master of Science in Business Strategy, May, 2010
Wharton School of the University of Pennsylvania, Philadelphia, Pennsylvania
Bachelor of Science in Business Management, May, 2006
Skills
Business Acumen
Critical Thinking
Presentation
Professionalism
ServiceNow Administration
ServiceNow Implementation
ServiceNow Workflows
ServiceNow Development
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Employment history
Chief Servicenow Business Analyst, Alvarez & Marsal Houston, Texas
July 2021 – Present
- Collaborate with stakeholders to gather requirements and design solutions
- Develop and document business processes and procedures
- Troubleshoot technical issues and provide solutions
Associate Servicenow Business Analyst, KPMG Atlanta, Georgia
July 2020 – June 2021
- Develop training materials and provide user training
- Develop and maintain ServiceNow solutions to meet customer needs
- Collaborate with stakeholders to gather requirements and design solutions
Entry Level Servicenow Business Analyst, Deloitte New York, New York
January 2020 – June 2020
- Analyze business requirements and develop solutions to meet business needs
- Create and maintain ServiceNow reports, dashboards, and metrics
- Develop and document business processes and procedures
Education
Darden School of Business, Charlottesville, Virginia
Master of Science in Accounting, November, 2019
Darden School of Business, Charlottesville, Virginia
Bachelor of Science in Business Analytics, November, 2015
Skills
Mentoring
Negotiation
Process Improvement
Networking
ServiceNow Design.
Business Process Design
ServiceNow Express
Process Automation
Professional Summary
A highly motivated and experienced Servicenow Business Analyst with a passion for Business Strategy & Analysis. Proven track record in driving business growth through the implementation of innovative solutions.
Employment history
Chief Servicenow Business Analyst, Bain & Company Boston, Massachusetts
October 2012 – Present
- Design and implement ServiceNow workflows to automate business processes
- Manage ServiceNow release cycles and upgrades
- Provide technical support for ServiceNow applications
Servicenow Business Analyst, Bain & Company Boston, Massachusetts
May 2011 – September 2012
- Develop test plans and conduct system testing
- Analyze business requirements and develop solutions to meet business needs
- Develop and maintain ServiceNow solutions to meet customer needs
Junior Servicenow Business Analyst, KPMG Atlanta, Georgia
November 2009 – April 2011
- Collaborate with stakeholders to gather requirements and design solutions
- Troubleshoot technical issues and provide solutions
- Design and implement ServiceNow workflows to automate business processes
Education
Columbia Business School, New York City, New York
Master of Science in Accounting, October, 2009
Columbia Business School, New York City, New York
Bachelor of Science in Finance, October, 2005
Skills
Business Acumen
Interpersonal
Collaboration
Relationship Management.
ServiceNow Scripting
ServiceNow Reporting
ServiceNow Integration
Process Automation
Employment history
Chief Servicenow Business Analyst, PwC Dallas, Texas
January 2017 – Present
- Manage ServiceNow release cycles and upgrades
- Provide technical support for ServiceNow applications
- Perform data analysis to identify trends and issues
Servicenow Business Analyst, Ernst & Young Miami, Florida
June 2016 – December 2016
- Develop training materials and provide user training
- Provide technical support for ServiceNow applications
- Develop and document business processes and procedures
Entry Level Servicenow Business Analyst, KPMG Atlanta, Georgia
December 2015 – May 2016
- Design and implement ServiceNow workflows to automate business processes
- Develop ServiceNow customizations and interfaces
- Monitor and optimize ServiceNow performance
Education
Ross School of Business, Ann Arbor, Michigan
Business Intelligence, October, 2015
Skills
Data Analysis
Negotiation
Public Speaking
Strategic Thinking
ServiceNow Maintenance
ServiceNow Design.
ServiceNow Orchestration
ServiceNow Customization
Employment history
Senior Servicenow Business Analyst, Capgemini San Jose, California
April 2016 – Present
- Collaborate with stakeholders to gather requirements and design solutions
- Develop and maintain ServiceNow solutions to meet customer needs
- Develop training materials and provide user training
Servicenow Business Analyst, McKinsey & Company Chicago, Illinois
October 2015 – March 2016
- Design and implement ServiceNow workflows to automate business processes
- Develop test plans and conduct system testing
- Develop and maintain ServiceNow solutions to meet customer needs
Jr. Servicenow Business Analyst, Deloitte New York, New York
May 2014 – September 2015
- Develop test plans and conduct system testing
- Collaborate with stakeholders to gather requirements and design solutions
- Develop and document business processes and procedures
Education
Stanford Graduate School of Business, Stanford, California
Master of Business Administration, March, 2014
Stanford Graduate School of Business, Stanford, California
Bachelor of Science in Business Management, March, 2010
Skills
Collaboration
Negotiation
Creativity
Planning
ServiceNow Development
ServiceNow Maintenance
ServiceNow Express
ServiceNow Reporting
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servicenow business analyst Job Skills
For an servicenow business analyst position, your job skills are a key factor in demonstrating your value to the company and showing recruiters that you're the ight fit for the role. It's important to be specific when highlighting your skills and ensure that they are directly aligned with the job requirements, as this can greatly improve your chances of being hired. By showcasing your relevant skills and experience, you can make a compelling case for why you're the best candidate for the job.
How to include technical skills in your resume:
Technical skills are a set of specialized abilities and knowledge required to perform a particular job effectively. Some examples of technical skills are data analysis, project management, software proficiency, and programming languages, to name a few.
Add the technical skills that will get hired in your career field with our simple-to-use resume builder. Select your desired resume template, once you reach the skills section of the builder, manually write in the skill or simply click on "Add more skills". This will automatically generate the best skills for your career field, choose your skill level, and hit "Save & Next."
- Data Modeling
- Process Automation
- Business Process Design
- ServiceNow Scripting
- ServiceNow Workflows
- ServiceNow Scripting
- ServiceNow Security
- ServiceNow Configuration
- ServiceNow Orchestration
- ServiceNow Integration
- ServiceNow Implementation
- ServiceNow Development
- ServiceNow Administration
- ServiceNow Architecture
- ServiceNow Express
- ServiceNow Reporting
- ServiceNow Customization
- ServiceNow Troubleshooting
- ServiceNow Maintenance
- ServiceNow Design.
How to include soft skills in your resume:
Soft skills are non-technical skills that relate to how you work and that can be used in any job. Including soft skills such as time management, creative thinking, teamwork, and conflict resolution demonstrate your problem-solving abilities and show that you navigate challenges and changes in the workplace efficiently.
Add competitive soft skills to make your resume stand-out to recruiters! Simply select your preferred resume template in the skills section, enter the skills manually or use the "Add more skills" option. Our resume builder will generate the most relevant soft skills for your career path. Choose your proficiency level for each skill, and then click "Save & Next" to proceed to the next section.
- Communication
- Interpersonal
- Leadership
- Time Management
- Problem Solving
- Decision Making
- Critical Thinking
- Creativity
- Adaptability
- Teamwork
- Organization
- Planning
- Public Speaking
- Negotiation
- Conflict Resolution
- Research
- Analytical
- Attention to Detail
- Self-Motivation
- Stress Management
- Collaboration
- Coaching
- Mentoring
- Listening
- Networking
- Strategic Thinking
- Negotiation
- Emotional Intelligence
- Adaptability
- Flexibility
- Reliability
- Professionalism
- Computer Literacy
- Technical
- Data Analysis
- Project Management
- Customer Service
- Presentation
- Written Communication
- Social Media
- Troubleshooting
- Quality Assurance
- Collaboration
- Supervisory
- Risk Management
- Database Management
- Training
- Innovation
- Documentation
- Accounting
- Financial Management
- Visualization
- Reporting
- Business Acumen
- Process Improvement
- Documentation
- Relationship Management.
How to Improve Your servicenow business analyst Resume
Navigating resume pitfalls can mean the difference between landing an interview or not. Missing job descriptions or unexplained work history gaps can cause recruiters to hesitate. Let's not even talk about the impact of bad grammar, and forgetting your contact info could leave your potential employer hanging. Aim to be comprehensive, concise, and accurate.
Derek Jones
755 Highland Drive, Valley Mills, TX 76689Employment history
Junior Servicenow Business Analyst, Accenture San Francisco, California
September 2021 – June 2022
Education
Kellogg School of Management, Evanston, Illinois
Master of Science in Accounting, July, 2021
Kellogg School of Management, Evanston, Illinois
Bachelor of Science in Business Analytics, July, 2017
Skills
Collaboration
Customer Service
Visualization
Creativity
ServiceNow Scripting
ServiceNow Integration
ServiceNow Administration
Process Automation
Include your Contact Information and Job Descriptions
Missing job descriptions lessens your chances of getting hired.
Key Insights- Employers want to know what you've accomplished, so make sure to include descriptions for all of your previous jobs.
- Keep job descriptions short but don't just list your jobs.
- Never copy-paste a job description to post on your resume. Get inspired and use tools to help you write customized descriptions.
How to Optimize Your servicenow business analyst Resume
Keep an eye out for these resume traps. Neglecting to detail your job roles or explain gaps in your career can lead to unnecessary doubts. Grammar blunders can reflect negatively on you, and without contact information, how can employers reach you? Be meticulous and complete.
Employment history
Lead Servicenow Business Analyst, McKinsey & Company Chicago, Illinois
September 2021 – May 2022
- Creat and maintane ServiceNow reportes, dashbords, and metrices.
- Manege Servicenow releasse cycles an uprades.
- Develp and Docment bussiness proceses and procedurs.
Servicenow Business Analyst, Bain & Company Boston, Massachusetts
September 2020 – August 2021
- Develp an document bussines processe and procedurse.
- Develp trainning materialls nd provied user trainning.
- Developd annd mainntain ServiceNow solutioons too meet custoemer needss.
Junior Servicenow Business Analyst, PwC Dallas, Texas
March 2019 – August 2020
- Develp and document bussiness proccesses and procedurs.
- Desingnd annd impliment ServicNow workflows too autmomate bussiness proccesses.
- Devellop traning materialls and provide usser traning.
Education
Ross School of Business, Ann Arbor, Michigan
Business Intelligence, January, 2019
Skills
Project Management
Research
Flexibility
Technical
Data Modeling
ServiceNow Architecture
ServiceNow Security
ServiceNow Express
Correct Grammar and Address Gap Years in Your Resume
Don't leave unexplained gaps in your work history.
Key Insights- When explaining gaps in your employment section, start by being honest.
- Elaborate on the gap and show that you never stopped learning.
- Explain and elaborate any gap in your work history by highlighting new skills.
servicenow business analyst Cover Letter Example
A cover letter can be a valuable addition to your job application when applying for an servicenow business analyst position. Cover letters provide a concise summary of your qualifications, skills, and experience, also it also gives you an opportunity to explain why you're the best fit for the job. Crafting a cover letter that showcases your relevant experience and enthusiasm for the Accounts Payable role can significantly improve your chances of securing an interview.
Lead Servicenow Business Analyst
KPMG
Atlanta, Georgia
KPMG
Atlanta, Georgia
KPMG Hiring Team
I am a passionate Servicenow Business Analyst with 13 years of experience in Business Strategy & Analysis. I am excited to submit my application for the Lead Servicenow Business Analyst position at KPMG, where I believe my skills and expertise would be a great asset to your team.
Throughout my life, I have been passionate about Business Process Improvement and have pursued opportunities to make a difference in this field. My experience in various areas, not just in Business Strategy & Analysis, has given me the opportunity to develop my skills in Business Acumen and Critical Thinking, which I am excited to apply to the role at KPMG. I am eager to work with a team that shares my values and to help your organization achieve its well determined goals.
I cannot stress enough how thrilled I am about the chance to join a team of like-minded individuals who share my values and passion for this amazing field. Thank you for considering my application and I hope for the chance to work together.
Sincerely,
Brad Evans
602-932-5708
[email protected]
Brad Evans
Showcase your most significant accomplishments and qualifications with this cover letter.
Personalize this cover letter in just few minutes with our user-friendly tool!
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Build your Resume in 15 minutes
Give yourself the best chance of standing out from the competition!
Create an awesome resume that meets the expectations of potential employers with our selection of professional, field-tested resume templates.
Create an awesome resume that meets the expectations of potential employers with our selection of professional, field-tested resume templates.