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reservation agent: Resume Samples & Writing Guide
Professional Summary
Highly motivated and customer service-oriented Hospitality professional with extensive experience as a Reservation Agent. Proven ability to provide excellent customer service, resolve customer complaints, and ensure customer satisfaction.
Employment history
Lead Reservation Agent, Choice Hotels International Rockville, Maryland
December 2013 – Present
- Handle customer complaints and resolve issues efficiently
- Assist guests with special requests and accommodate special needs
- Upsell room upgrades, packages, and other services
Associate Reservation Agent, Red Lion Hotels Corporation Spokane, Washington
December 2012 – November 2013
- Ensure compliance with all applicable laws and regulations
- Process reservations by phone, email, and walk-in guests
- Monitor room availability and update reservation systems accordingly
Jr. Reservation Agent, InterContinental Hotels Group Atlanta, Georgia
December 2011 – November 2012
- Assist guests with special requests and accommodate special needs
- Respond to customer inquiries in a timely and professional manner
- Maintain up-to-date knowledge of hotel rates, promotions, and availability
Education
Cornell University, Ithaca, New York
Bachelor of Science in Culinary Arts, October, 2011
Skills
Documentation
Teamwork
Relationship Management.
Negotiation
POS Systems
Telephone Etiquette
Inventory Management
Typing
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Professional Summary
Experienced and customer-focused Reservation Agent with a passion for the hospitality industry. Offers excellent communication and organizational skills to ensure a seamless and enjoyable experience for guests.
Employment history
Senior Reservation Agent, Choice Hotels International Rockville, Maryland
June 2013 – Present
- Monitor and manage cancellations and no-shows
- Handle customer complaints and resolve issues efficiently
- Upsell room upgrades, packages, and other services
Reservation Agent, Best Western Hotels & Resorts Phoenix, Arizona
June 2012 – May 2013
- Maintain a high level of customer service at all times
- Assist guests with special requests and accommodate special needs
- Process reservations by phone, email, and walk-in guests
Junior Reservation Agent, Kimpton Hotels & Restaurants San Francisco, California
December 2010 – May 2012
- Process reservations by phone, email, and walk-in guests
- Monitor room availability and update reservation systems accordingly
- Upsell room upgrades, packages, and other services
Education
Johnson & Wales University, Providence, Rhode Island
Master of Science in Hospitality Management, October, 2010
Johnson & Wales University, Providence, Rhode Island
Bachelor of Science in Tourism and Hospitality Management, October, 2006
Skills
Visualization
Organization
Time Management
Decision Making
Reservation Systems
Customer Service
Hotel Software
GDS Systems
Employment history
Junior Reservation Agent, Marriott International Bethesda, Maryland
September 2021 – July 2022
- Respond to customer inquiries in a timely and professional manner
- Ensure accuracy in entering reservations into the system
- Generate reports and analyze data to identify trends or opportunities
Education
Johnson & Wales University, Providence, Rhode Island
Doctor of Philosophy in Hospitality Management, August, 2021
Johnson & Wales University, Providence, Rhode Island
Bachelor of Science in Food Service Management, August, 2017
Skills
Project Management
Public Speaking
Reporting
Self-Motivation
Typing
Data Entry
MS Office
Reservation Confirmation
Employment history
Senior Reservation Agent, Best Western Hotels & Resorts Phoenix, Arizona
May 2017 – Present
- Upsell room upgrades, packages, and other services
- Balance and reconcile daily reservations
- Generate reports and analyze data to identify trends or opportunities
Reservation Agent, InterContinental Hotels Group Atlanta, Georgia
December 2015 – April 2017
- Handle customer complaints and resolve issues efficiently
- Ensure accuracy in entering reservations into the system
- Provide information about hotel services, amenities, and local attractions
Jr. Reservation Agent, Hilton Hotels & Resorts McLean, Virginia
May 2015 – November 2015
- Ensure accuracy in entering reservations into the system
- Monitor room availability and update reservation systems accordingly
- Process reservations by phone, email, and walk-in guests
Education
University of Houston, Houston, Texas
Bachelor of Science in Food Service Management, March, 2015
Skills
Troubleshooting
Database Management
Data Analysis
Supervisory
Computer Proficiency
Data Entry
POS Systems
Reservation Confirmation
Employment history
Senior Reservation Agent, Red Lion Hotels Corporation Spokane, Washington
May 2021 – Present
- Upsell room upgrades, packages, and other services
- Respond to customer inquiries in a timely and professional manner
- Maintain a high level of customer service at all times
Reservation Agent, Accor Hotels Dallas, Texas
November 2019 – April 2021
- Upsell room upgrades, packages, and other services
- Provide information about hotel services, amenities, and local attractions
- Handle customer complaints and resolve issues efficiently
Junior Reservation Agent, Accor Hotels Dallas, Texas
June 2018 – October 2019
- Monitor room availability and update reservation systems accordingly
- Respond to customer inquiries in a timely and professional manner
- Process reservations by phone, email, and walk-in guests
Education
Pennsylvania State University, University Park, Pennsylvania
Master of Arts in Hotel and Restaurant Management, April, 2018
Pennsylvania State University, University Park, Pennsylvania
Bachelor of Arts in Hotel and Restaurant Management, April, 2014
Skills
Analytical
Decision Making
Creativity
Documentation
Hotel Policies
Telephone Etiquette
Reservation Systems
Booking Software
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reservation agent Job Descriptions; Explained
If you're applying for an reservation agent position, it's important to tailor your resume to the specific job requirements in order to differentiate yourself from other candidates. Including accurate and relevant information that directly aligns with the job description can greatly increase your chances of securing an interview with potential employers.
When crafting your resume, be sure to use action verbs and a clear, concise format to highlight your relevant skills and experience. Remember, the job description is your first opportunity to make an impression on recruiters, so pay close attention to the details and make sure you're presenting yourself in the best possible light.
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reservation agent
- Assist with receptionist phone line during certain corporate business hours.
- Compliance check for data entry personnel.
- Maintaining monthly goals for personal numbers pertaining to revenue and membership sign ups.
- Ensuring party and group booking according to the Agent’s / organizer’s requirement, and ensuring all are in well order
32
reservation agent
- Improved customer service ratings.
- Increased hotel revenue, profits and market share.
- Provided services efficiently and with high level of accuracy.
- Processed telephone and walk-in reservations.
- Offered appropriate reservation options based on expected attendees when coordinating events.
- Promoted hotel brand’s loyalty program .
- Informed clients of essential travel information, such as travel times, transportation connections, medical and visa requirements to facilitate quality service.
33
reservation agent
- Provided guests with appropriate room assignments, room keys, directions to rooms, while up selling when suitable;
- Answered incoming calls and assisted with reservations, confirmations, room requests, and questions;
- Assisted guest departures providing accurate statements and collecting all payments due, while assuring guest satisfaction;
- Contacted maintenance and housekeeping resolving any guest issues;
- Maintained knowledge of current resort events and upon request arranged tours, transportation, restaurant reservations, and activities for guests.
34
reservation agent
- Identify case issues and evidence needed, based on analysis of charges, complaints, or allegations of law violations. customer inquiries.
- Make and confirm reservations received from email, call and brand website.
- Keep track and updated in the hotel system for the customer request or needs.
- Arrange airport transfer for guest.
35
reservation agent
- Assist customers in booking and finalizing reservations and payment plans.
- Utilized a number of software applications to retrieve information from software systems to build customers daily itinerary.
- Provided sales quotes on a daily basis for accommadations on reservations.
- Ensured customers inquiries are handled in a professional and timely matter.
- Ensure customer has proper travel documents(photo I.D, passport, birth certificate).
reservation agent Job Skills
For an reservation agent position, your job skills are a key factor in demonstrating your value to the company and showing recruiters that you're the ight fit for the role. It's important to be specific when highlighting your skills and ensure that they are directly aligned with the job requirements, as this can greatly improve your chances of being hired. By showcasing your relevant skills and experience, you can make a compelling case for why you're the best candidate for the job.
How to include technical skills in your resume:
Technical skills are a set of specialized abilities and knowledge required to perform a particular job
effectively. Some examples of technical skills are data analysis, project management, software proficiency,
and programming languages, to name a few.
Add the technical skills that will get hired in your career
field with our simple-to-use resume builder. Select your desired resume template, once you reach the skills
section of the builder, manually write in the skill or simply click on "Add more skills". This will
automatically generate the best skills for your career field, choose your skill level, and hit "Save &
Next."
- Data Entry
- Typing
- MS Office
- Booking Software
- Scheduling
- Multitasking
- Reservation Systems
- GDS Systems
- Reservation Confirmation
- Hotel Software
- Cash Handling
- POS Systems
- Computer Proficiency
- Customer Service
- Telephone Etiquette
- Upselling
- Cross-Selling
- Hotel Policies
- Reservation Policies
- Inventory Management
- Documentation
How to include soft skills in your resume:
Soft skills are non-technical skills that relate to how you work and that can be used in any job. Including
soft skills such as time management, creative thinking, teamwork, and conflict resolution demonstrate your
problem-solving abilities and show that you navigate challenges and changes in the workplace
efficiently.
Add competitive soft skills to make your resume stand-out to recruiters! Simply select
your preferred resume template in the skills section, enter the skills manually or use the "Add more skills"
option. Our resume builder will generate the most relevant soft skills for your career path. Choose your
proficiency level for each skill, and then click "Save & Next" to proceed to the next section.
- Communication
- Interpersonal
- Leadership
- Time Management
- Problem Solving
- Decision Making
- Critical Thinking
- Creativity
- Adaptability
- Teamwork
- Organization
- Planning
- Public Speaking
- Negotiation
- Conflict Resolution
- Research
- Analytical
- Attention to Detail
- Self-Motivation
- Stress Management
- Collaboration
- Coaching
- Mentoring
- Listening
- Networking
- Strategic Thinking
- Negotiation
- Emotional Intelligence
- Adaptability
- Flexibility
- Reliability
- Professionalism
- Computer Literacy
- Technical
- Data Analysis
- Project Management
- Customer Service
- Presentation
- Written Communication
- Social Media
- Troubleshooting
- Quality Assurance
- Collaboration
- Supervisory
- Risk Management
- Database Management
- Training
- Innovation
- Documentation
- Accounting
- Financial Management
- Visualization
- Reporting
- Business Acumen
- Process Improvement
- Documentation
- Relationship Management.
How to Improve Your reservation agent Resume
Navigating resume pitfalls can mean the difference between landing an interview or not. Missing job descriptions or unexplained work history gaps can cause recruiters to hesitate. Let's not even talk about the impact of bad grammar, and forgetting your contact info could leave your potential employer hanging. Aim to be comprehensive, concise, and accurate.
Gordon Roberts 177 Valleywood Drive, Crossnore, NC 28616
Professional Summary
Results-driven Reservation Agent with a passion for providing excellent customer service in the hospitality industry. Experienced in handling reservations and inquiries, as well as providing accurate information and problem-solving solutions.
Employment history
Lead Reservation Agent, Choice Hotels International Rockville, Maryland
November 2010 – Present
- Balance and reconcile daily reservations
- Upsell room upgrades, packages, and other services
- Ensure accuracy in entering reservations into the system
Associate Reservation Agent, Red Lion Hotels Corporation Spokane, Washington
December 2009 – November 2010
- Maintain a high level of customer service at all times
- Assist guests with special requests and accommodate special needs
- Ensure accuracy in entering reservations into the system
Jr. Reservation Agent, Kimpton Hotels & Restaurants San Francisco, California
December 2008 – November 2009
Education
Texas Tech University, Lubbock, Texas
Doctor of Philosophy in Hospitality Management, October, 2008
Texas Tech University, Lubbock, Texas
Bachelor of Science in Tourism and Hospitality Management, October, 2004
Skills
Visualization
Project Management
Presentation
Emotional Intelligence
Multitasking
Typing
GDS Systems
Inventory Management
Include your Contact Information and Job Descriptions
Missing job descriptions lessens your chances of getting hired.
Key Insights- Employers want to know what you've accomplished, so make sure to include descriptions for all of your previous jobs.
- Keep job descriptions short but don't just list your jobs.
- Never copy-paste a job description to post on your resume. Get inspired and use tools to help you write customized descriptions.
How to Optimize Your reservation agent Resume
Keep an eye out for these resume traps. Neglecting to detail your job roles or explain gaps in your career can lead to unnecessary doubts. Grammar blunders can reflect negatively on you, and without contact information, how can employers reach you? Be meticulous and complete.
Employment history
Chief Reservation Agent, Red Lion Hotels Corporation Spokane, Washington
September 2011 – May 2022
- Ensure complience with all applicable laws and regulations
- Ensure accuracey in entering reservations into the sytem
- Monitor room availabilty and update reservation systems accordinly.
Associate Reservation Agent, Best Western Hotels & Resorts Phoenix, Arizona
March 2011 – August 2011
- Mointor room availability and update reservation systems acordingly
- Assist guest with special requsts and accomodate special needs
- Follow up with custmers to confirm reservatins and adress any concerss
Jr. Reservation Agent, Wyndham Hotels & Resorts Parsippany, New Jersey
September 2009 – February 2011
- Mointor and manag cancellations and no-shows
- Resond to customer inquirys in a timely and profesional manner
- Maintain a high level of customer servise at all times.
Education
Johnson & Wales University, Providence, Rhode Island
Hotel Management, August, 2009
Skills
Reporting
Written Communication
Professionalism
Project Management
POS Systems
Multitasking
Reservation Policies
Data Entry
Correct Grammar and Address Gap Years in Your Resume
Don't leave unexplained gaps in your work history.
Key Insights- When explaining gaps in your employment section, start by being honest.
- Elaborate on the gap and show that you never stopped learning.
- Explain and elaborate any gap in your work history by highlighting new skills.
reservation agent Cover Letter Example
A cover letter can be a valuable addition to your job application when applying for an reservation agent position. Cover letters provide a concise summary of your qualifications, skills, and experience, also it also gives you an opportunity to explain why you're the best fit for the job. Crafting a cover letter that showcases your relevant experience and enthusiasm for the Accounts Payable role can significantly improve your chances of securing an interview.
Lead Reservation Agent
Choice Hotels International
Rockville, Maryland
Choice Hotels International
Rockville, Maryland
To the respected Choice Hotels International Hiring Team
I am a results-driven Reservation Agent with 12 years of experience in Hospitality. I am excited to submit my application for the Lead Reservation Agent role at Choice Hotels International, where I believe I can make a valuable contribution to your team.
Throughout my life, I have pursued my passion for Hospitality Design and sought out opportunities to learn and grow. My experience in Hospitality has given me valuable skills such as Documentation and Teamwork that have allowed me to improve professionally and personally. I am excited to bring these skills and my passion as a Reservation Agent to the position and work with a team of like-minded individuals to achieve our common goals.
I cannot stress enough how thrilled I am about the chance to join a team of like-minded individuals who share my values and passion for this amazing field. Thank you for considering my application and I hope for the chance to work together.
Best regards,
Quinn Young
865-268-0450
[email protected]
Quinn Young
Showcase your most significant accomplishments and qualifications with this cover
letter.
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Build your Resume in 15 minutes
Give yourself the best chance of standing out from the
competition!
Create an awesome resume that meets the expectations of potential employers with our selection of professional, field-tested resume templates.
Create an awesome resume that meets the expectations of potential employers with our selection of professional, field-tested resume templates.