5 Amazing application support engineer Resume Examples (Updated 2023) + Skills & Job Descriptions

application support engineer

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application support engineer: Resume Samples & Writing Guide

Employment history

Lead Application Support Engineer, Deloitte New York, New York

March 2018 – Present

Develop and maintain reports
Develop and maintain application interfaces
Collaborate with other teams to ensure successful implementation of applications

Associate Application Support Engineer, Capgemini San Jose, California

October 2016 – February 2018

Collaborate with other teams to ensure successful implementation of applications
Develop and maintain data models
Create and maintain application user guides

Junior Application Support Engineer, Capgemini San Jose, California

March 2016 – September 2016

Provide technical support to end-users
Develop and maintain application interfaces
Monitor system performance and optimize as needed

Education

Columbia Business School, New York City, New York

Master of Science in Finance, February, 2016

Columbia Business School, New York City, New York

Bachelor of Science in Business Management, February, 2012

Skills

Social Media

Self-Motivation

Communication

Planning

Relationship Management

Quality Assurance

Network Administration

Visualization

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Employment history

Chief Application Support Engineer, Capgemini San Jose, California

August 2022 – Present

Develop and maintain application interfaces
Develop and maintain reports
Collaborate with other teams to ensure successful implementation of applications

Application Support Engineer, PwC Dallas, Texas

August 2021 – July 2022

Create and maintain application user guides
Develop and maintain data models
Develop and maintain application documentation

Jr. Application Support Engineer, Ernst & Young Miami, Florida

January 2021 – July 2021

Collaborate with other teams to ensure successful implementation of applications
Develop and maintain reports
Develop and maintain data models

Education

Wharton School of the University of Pennsylvania, Philadelphia, Pennsylvania

Master of Business Administration, December, 2020

Wharton School of the University of Pennsylvania, Philadelphia, Pennsylvania

Bachelor of Science in Marketing, December, 2016

Skills

Training

Social Media

Flexibility

Visualization

Accounting

Visualization

Reporting

Data Analysis

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Professional Summary

Highly experienced Application Support Engineer with a proven track record of success in the Business Strategy & Analysis field. Skilled in troubleshooting and resolving complex technical issues, as well as providing exceptional customer service.

Employment history

Lead Application Support Engineer, KPMG Atlanta, Georgia

March 2014 – Present

Develop and maintain reports
Provide technical support to end-users
Troubleshoot and resolve application issues

Associate Application Support Engineer, KPMG Atlanta, Georgia

March 2013 – February 2014

Develop and maintain application documentation
Collaborate with other teams to ensure successful implementation of applications
Analyze requirements and design solutions

Entry Level Application Support Engineer, Accenture San Francisco, California

September 2011 – February 2013

Identify and recommend process improvements
Collaborate with other teams to ensure successful implementation of applications
Develop and maintain application documentation

Education

Ross School of Business, Ann Arbor, Michigan

Doctor of Philosophy in Economics, July, 2011

Ross School of Business, Ann Arbor, Michigan

Bachelor of Science in Business Management, July, 2007

Skills

Mentoring

Leadership

Problem Solving

Listening

Programming

Network Administration

Database Management

Data Analysis

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Employment history

Lead Application Support Engineer, Ernst & Young Miami, Florida

July 2022 – Present

Develop and maintain reports
Perform data analysis and provide recommendations
Provide technical support to end-users

Application Support Engineer, Accenture San Francisco, California

July 2021 – June 2022

Identify and recommend process improvements
Provide technical support to end-users
Develop and maintain application documentation

Entry Level Application Support Engineer, Deloitte New York, New York

July 2020 – June 2021

Develop and maintain reports
Perform data analysis and provide recommendations
Create and maintain application test plans

Education

Fuqua School of Business, Durham, North Carolina

Financial Analysis, May, 2020

Skills

Self-Motivation

Flexibility

Critical Thinking

Written Communication

Financial Management

Data Analysis

Accounting

Troubleshooting

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Employment history

Chief Application Support Engineer, PwC Dallas, Texas

January 2022 – Present

Create and maintain application user guides
Create and maintain application test plans
Develop and maintain data models

Application Support Engineer, Capgemini San Jose, California

July 2021 – December 2021

Support and maintain existing applications
Perform data analysis and provide recommendations
Identify and recommend process improvements

Jr. Application Support Engineer, PwC Dallas, Texas

December 2020 – June 2021

Create and maintain application user guides
Provide technical support to end-users
Develop and maintain data models

Education

Tuck School of Business, Hanover, New Hampshire

Doctor of Philosophy in Finance, October, 2020

Tuck School of Business, Hanover, New Hampshire

Bachelor of Science in Business Management, October, 2016

Skills

Negotiation

Adaptability

Social Media

Project Management

System Administration

Database Design

Relationship Management

Innovation

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application support engineer Job Descriptions; Explained

If you're applying for an application support engineer position, it's important to tailor your resume to the specific job requirements in order to differentiate yourself from other candidates. Including accurate and relevant information that directly aligns with the job description can greatly increase your chances of securing an interview with potential employers.

When crafting your resume, be sure to use action verbs and a clear, concise format to highlight your relevant skills and experience. Remember, the job description is your first opportunity to make an impression on recruiters, so pay close attention to the details and make sure you're presenting yourself in the best possible light.

application support engineer

Assisted in making improvements to device rollout procedures, raising screen imagery to 21 minutes, rather than three-hour downtime. The method introduced allows 45 + desktops to be pre-imaged in a single day, allowing on-demand tasks or instant recovery. This time saved by this change is a simple, positive outcome, as it reduces the effect of customer customers and the overall service level agreement.
Helped customers through providing first and second level technical support, by answering calls, emails and Self-Service tickets from BD customers (which include hospitals in the US, Canada, and Australia) and assist them with issues that they are having with BD Pyxis™ products (Medical Equipment Servers, Consoles, Client Machines, and Workstations) such as da. This multichannel customer interactions platforms enabled a 24-hour support.
Having knowledge in CRM/ERP systems such as SAP/SafeForce, enabled me to monitor and analyses all opened, in process, pending and closed tickets. This assist me to pull all reports which reflect frequency of reoccurring issues such as software (application errors), Network (communication issues, damaged Ethernet cables, faulty network cards) and Hardware (drawer failures, latch broken, sensors faulty, power cords damaged). Through this report BD is able to analyse and proffer solutions by improving on of software and hardware designs for better customer experience. This reduce 98 per cent of reoccurring problems.
During the 2017 WannaCry ransomware attack. Some hospital using BD devices were attached or were found to be vulnerable. I assisted in deploying security patches on 300 plus devices in over 50 plus facilities, thereby reducing the impact of the ransomware attack. BD device security team which i assisted by working extensible with the Microsoft security team to stop or bring the level of impact to a minimum. This protected patient data and allowed the company to maintain its positions as one of the exceptional companies that protects patient data integrity HIPAA (Health Insurance Portability and Accountability Act of 1996).
Handled problems through apt communication, probing, isolation to identify all issues relating to communications with network, application issues with BD applications/Microsoft OS and Hardware issues. Then use skills such as group policies configurations, Sybase/MySQL database manipulations, Java Scripts, network communication protocols troubleshooting tools (ports telnet, DNS and IP’s via using Wireshark, terminal and PowerShell) and reimaging OS to resolved customer issues. If peradventure issues could not be resolved, I ensured issues were escalated to product support engineering team. This helps BD always find root cause of issues and have customer relational team to maintain standard repo.
When issues that could not be resolved remotely on BD devices occurred, I negotiated with customer on dispatching field service technicians on-site on time, and this caused little or no impact on customer management system. This provided customer with ability to rely on BD for its efficient customer service. This positively affected the high customer retain rate.

application support engineer

Maintain records of daily updates, problems and remedial actions taken, or installation activities.
Exhibited strong technical aptitude and application expertise resulting in optimised performance, continuous improvement recommendations and product innovation.
Resolved product design, acquisition and launch concerns to achieve customer’s targeted business goals.
Gathered project requirements to ensure quality deliverables.

application support engineer

Gives Training and Support of Web-based application (E-Office) at Election Commission of India on the payroll of SISL Infotech Pvt Ltd from Sept. 2017 to March 2018.
Gives Training and Support of Web-based application RTI (Right to Information), cVIGIL application, Voter helpline mobile application and Suvidha web-based application at Election Commission of India on the payroll of SISL Infotech Pvt Ltd.
Maintained effective customer relationships and identified future business opportunities to support and strengthen corporation mission.
Managed system-wide operating system and software deployments, as well as any related upgrade problems.

senior application support engineer

Provide L2 support for All Transcription related Cbay Application.
Build test environments for highly complex releases and responsible for assigned UAT/Releases.
Participate in weekly Support meeting and maintain status reports on all ongoing Support tasks.
Participate in new product rollout, testing, and create additional training materials.
Working in production support (L2) to client on application, database and Testing. to guide and oversee the support and help desk teams. To be able to deliver on Service Level Agreement (SLA).
Monitoring production systems running 24×7.
Provide server/database sizing and tuning inputs to clients/implementation team. Also includes assisting the production centers by taking the remote connection. This includes database maintenance, database updates and troubleshooting the problem with the Cbay Software’s.

application support engineer

Good experience in configuration of Various Comptel Eventlink modules.
Monitoring and attending the daily CDR data polling issues from various switches. Responsible for ensuring the smooth polling of CDRs from various Switches location.
Analysis of Failed CDRs.
Resolving tickets in Remedy within SLA assigned.

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application support engineer Job Skills

For an application support engineer position, your job skills are a key factor in demonstrating your value to the company and showing recruiters that you're the ight fit for the role. It's important to be specific when highlighting your skills and ensure that they are directly aligned with the job requirements, as this can greatly improve your chances of being hired. By showcasing your relevant skills and experience, you can make a compelling case for why you're the best candidate for the job.

How to include technical skills in your resume:

Technical skills are a set of specialized abilities and knowledge required to perform a particular job effectively. Some examples of technical skills are data analysis, project management, software proficiency, and programming languages, to name a few.

Add the technical skills that will get hired in your career field with our simple-to-use resume builder. Select your desired resume template, once you reach the skills section of the builder, manually write in the skill or simply click on "Add more skills". This will automatically generate the best skills for your career field, choose your skill level, and hit "Save & Next."

Data Analysis
Project Management
Troubleshooting
Quality Assurance
Database Management
Training
Innovation
Accounting
Financial Management
Visualization
Reporting
Business Acumen
Process Improvement
Relationship Management
Programming
Network Administration
Scripting
System Administration
Data Modeling
Database Design

How to include soft skills in your resume:

Soft skills are non-technical skills that relate to how you work and that can be used in any job. Including soft skills such as time management, creative thinking, teamwork, and conflict resolution demonstrate your problem-solving abilities and show that you navigate challenges and changes in the workplace efficiently.

Add competitive soft skills to make your resume stand-out to recruiters! Simply select your preferred resume template in the skills section, enter the skills manually or use the "Add more skills" option. Our resume builder will generate the most relevant soft skills for your career path. Choose your proficiency level for each skill, and then click "Save & Next" to proceed to the next section.

Communication
Interpersonal
Leadership
Time Management
Problem Solving
Decision Making
Critical Thinking
Creativity
Adaptability
Teamwork
Organization
Planning
Public Speaking
Negotiation
Conflict Resolution
Research
Analytical
Attention to Detail
Self-Motivation
Stress Management
Collaboration
Coaching
Mentoring
Listening
Networking
Strategic Thinking
Negotiation
Emotional Intelligence
Adaptability
Flexibility
Reliability
Professionalism
Computer Literacy
Technical
Data Analysis
Project Management
Customer Service
Presentation
Written Communication
Social Media
Troubleshooting
Quality Assurance
Collaboration
Supervisory
Risk Management
Database Management
Training
Innovation
Documentation
Accounting
Financial Management
Visualization
Reporting
Business Acumen
Process Improvement
Documentation
Relationship Management.

How to Improve Your application support engineer Resume

Navigating resume pitfalls can mean the difference between landing an interview or not. Missing job descriptions or unexplained work history gaps can cause recruiters to hesitate. Let's not even talk about the impact of bad grammar, and forgetting your contact info could leave your potential employer hanging. Aim to be comprehensive, concise, and accurate.

Employment history

Junior Application Support Engineer, Capgemini San Jose, California

August 2021 – May 2022

Education

Darden School of Business, Charlottesville, Virginia

Risk Analysis, June, 2021

Skills

Quality Assurance

Innovation

Training

Visualization

Relationship Management

Database Design

Scripting

Database Management

Include your Contact Information and Job Descriptions

Missing job descriptions lessens your chances of getting hired.

Key Insights

Employers want to know what you've accomplished, so make sure to include descriptions for all of your previous jobs.
Keep job descriptions short but don't just list your jobs.
Never copy-paste a job description to post on your resume. Get inspired and use tools to help you write customized descriptions.

How to Optimize Your application support engineer Resume

Keep an eye out for these resume traps. Neglecting to detail your job roles or explain gaps in your career can lead to unnecessary doubts. Grammar blunders can reflect negatively on you, and without contact information, how can employers reach you? Be meticulous and complete.

Employment history

Lead Application Support Engineer, PwC Dallas, Texas

June 2023 – May 2022

Prove technicle suport too end-userss.
Develp annd maintaine aplication doccumentation.
Deveop and impplement aplication securty protocols.

Associate Application Support Engineer, McKinsey & Company Chicago, Illinois

June 2022 – May 2023

Trouble-shoot and resolve aplication isues.
Developd annd implementt applicattion securitty protocolls.
Identyfy and recomend proccess improovments.

Junior Application Support Engineer, KPMG Atlanta, Georgia

December 2020 – May 2022

Creat and mantain applcation test plans.
Develp and imlpement aplication securitty protocolls.
Moniter system performance, and optimise as neededed.

Education

Columbia Business School, New York City, New York

Risk Analysis, October, 2020

Skills

Negotiation

Interpersonal

Financial Management

Technical

Innovation

System Administration

Database Design

Financial Management

Correct Grammar and Address Gap Years in Your Resume

Don't leave unexplained gaps in your work history.

Key Insights

When explaining gaps in your employment section, start by being honest.
Elaborate on the gap and show that you never stopped learning.
Explain and elaborate any gap in your work history by highlighting new skills.

application support engineer Cover Letter Example

A cover letter can be a valuable addition to your job application when applying for an application support engineer position. Cover letters provide a concise summary of your qualifications, skills, and experience, also it also gives you an opportunity to explain why you're the best fit for the job. Crafting a cover letter that showcases your relevant experience and enthusiasm for the Accounts Payable role can significantly improve your chances of securing an interview.

Lead Application Support Engineer
KPMG
Atlanta, Georgia

To the respected KPMG Recruitment Team

I am a passionate Application Support Engineer with 7 years of experience in Business Strategy & Analysis. I am excited to submit my application for the Lead Application Support Engineer position at KPMG, where I believe my skills and expertise would be a great asset to your team.

My diverse life experiences have taught me the importance of adaptability, creativity, and resilience. Whether it was on the job, or simply on my day to day, I have learned to navigate challenges and find innovative solutions. I am confident that I possess the skills and expertise necessary to excel in the position at KPMG and I am excited about the opportunity to grow with a team that values these qualities and contribute to your organization's growth and success.

I appreciate the time and consideration you have given my application. I am confident that if we work together we could achieve great things and so I look forward to the opportunity to join your team.

With gratitude,
Luke Benson
631-252-6782
[email protected]

Luke Benson

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