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1

sales operations analyst

  • Sales Operations Management – Core ResponsibilitiesProvide operational support to Sales Specialists in preparing license agreements and partnership to improve turnaround of legal contracts.
  • Provide Sales Specialist with Salesforce Opportunity Management support, including booking of new sales credit and cancellations. Act as a point of control in ensuring that sales revenues are booked correctly from start to finish in Salesforce.
  • Provide product permissions, delivery of data to our clients, and also in resolving any permissioning disruption via Salesforce and other client-facing systems.
  • Work closely with Sales Reporting Team, Billing team, Legal Team, Client Service Team, and other cross functional teams to ensure that deals are correctly booked. 
2

sales operations analyst

  • Extensive business knowledge and customization experience on various salesforce standard objects like Accounts, Contracts, Contacts, Opportunities, Products and Price books, Cases, Leads, Campaigns, Forecasting, Reports and Dashboards.
  • Salesforce Administration: Experience in Creating Roles, Profiles, Email Templates, Page Layouts, Workflows, Workflow Actions and Approval Process.
  • Coordinated and transferred knowledge to the offshore team.Experience in creating detailed process documentation and deployment process on issues for Future Follow ups. 
  • Worked with senior team members to analyze of each product and its competitor, to integrate new product, and optimize existing products.
  • Created Profiles, Roles based on Organization role hierarchy and implemented Record-Level and Field-Level security and configured their sharing settings.
  • Involved in gathering customer requirements from business user teams spread over the Sales, Marketing and Customer service.
  • Created Reports and Dashboards as per the customer requirements using Salesforce as well as MS- Excel.
3

sales operations analyst

  • Fully Trained CRM user: Siebel and Salesforce.
  • Provide excellent customer service and make sales.
  • Use POS data to create interactive dashboard – Power BI, Tableau, Excel and VBA Macro.
  • Customer Analytics using digital in-store tracking data.
  • Analyze customer’s sentiment based on feedback.
4

sales operations analyst

  • Streamlined the collection, analysis and reporting of sales-related data to increase sales productivity and achive revenue 
  • Led quarterly and annual NPS (Net Promoter Score) survey analysis and reporting as a key initiative for our company
  • Improved the ROI from software investments by evaluating their effectiveness on a bi-weekly basis
  • Created new sales initiatives across the company to improve cross-divisional collaboration thereby increasing cross-divisional sales
  • Assisted in architecting and customizing SFDC to meet changing business requirements 
5

sales operations analyst

  • Fix the account hierarchies for Enterprise customers
  • Export customer account data from Qlik Sense
  • Export the hierarchy from D&B (Dun & Bradstreet) for the Enterprise customer
  • Compare Qlik Sense accounts data with the D&B hierarchy
  • Validate the accounts relationship using Google, InsideView, Bloomberg, etc
  • Update the hierarchy for that customer