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manager of operations / sr. loan resolution counselor

  • Organize call campaigns 
  • Analyze employee productivity based on company requirements
  • Communicate tasks and goals
  • Coordinate processes
  • Resolve customer escalations in a timely manner
  • Credit reporting to all major bureaus
  • Employee quarterly and yearly reviews

senior manager of operations

  • Plan and oversee strategic, operational, and administrative programs for two separate departments (Accounts Payable and Procurement)
  • Established and implemented short- and long-range organizational goals, objectives, strategic plans, policies, and operating procedures; monitor and evaluate output and performance of departments and operational effectiveness, and suggest and implement changes required for improvement.
  • Provide strategic advice and recommendations to leadership in the development, implementation, and evaluation of new or modified operating policies, practices, and procedures within the Procurement and Accounts Payable Departments
  • Analyze, design, document, and implement internal reporting systems and procedures for the organization, including metrics for finance team 
  • Design, coordinate, and implement training programs for personnel within the organization for new employees
  • Manage and/or provide day-to-day leadership to employees within the Procurement and Accounts Payable departments. 
  • Handle escalated client issues and provide excellent customer service to clients 

manager of operations

  • Prepare samples
  • Collect samples of gases, soils, water, industrial wastewater, or asbestos products to conduct tests on pollutant levels or identify sources of pollution. for testing and analysis.
  • Maintenance of the city water system and sewage system
  • Maintain city grounds 

manager of operations

  • Managing all equipments and events at the soul level.
  • Analyzed data to evaluate performance of staff in meeting key performance indicators (KPIs), objectives and to determine areas of potential cost reductions, program improvements, or policy changes.
  • Developed business disaster recovery plans (BDRPs)  decision making and communications, continuity of critical departmental processes, temporary shut-down of non-critical departments and to ensure continuity of operations. 
  • Performed interviews as needed to ensure that high-performing sustainable teams were recruited and developed to achieve goals.

manager of operations

  • Provided high level of costumer assistance prior and post sale. Minimizing customer frustration on order delays and/or product issues.
  •  Conducted daily communication with factory in Portugal to fully understand production process to enrich my knowledge when dealing with customer’s issues. 
  • Worked directly with company owner and sales director in managing the retail daily operations.
  • Implemented orders and facilitated logistics to fulfill delivery of furniture to clients. Including wholesalers, retailers, architects, designers and direct consumers. 
  • Managed required documents for domestic and international shipments, including container deliveries.   
  • Coordinated monthly and yearly inventory of the warehouse and implemented strategies to reduce shrinkage and damages.
  • Maintained US stock level to support quick ship, CRM and visual merchandise of the Soho showroom.