- Coordinated resolution meetings for 4 Federal Healthcare Programs
- Analyzed and tracked 29 major Federal Mandated initiatives and developed solutions for proceeding
- Formulated plans and coordinated services to assist severely wounded, injured and Soldiers, Veteran and Caregivers
- Developed specific goals and plans that accomplish the organization’s purpose within the time line granted by Congress
- Investigated and resolved customer inquiries and complaints in an empathetic manner
- Researched and collected data intelligence from industry reports, public information and other available resources
- Generated and disseminated standard and custom reports summarizing businesses financial, economic position to management and leadership providing vital insight to drive business strategic decisions
- Data mined clinical information system critical to synthesize critical trend data to support recommendations for action
- Developed process automation by delivering access databases and dynamic spreadsheets
- Advise managers on ways of increasing profitability for organization.
- Compile information about a problem or procedure that needs improvement.
- Conduct onsite observations and interviews to identify the equipment and personnel needed.
- Create reports and presentations to support recommendations to share with management.