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chief strategy officer

  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Discovered areas of improvement by generating weekly operational and sales reports.
  • Observed each employee’s individual strengths and initiated mentoring program to improve areas of weakness.
  • Assisted with marketing strategy creation and advertising initiatives to better promote facility to public.
  • Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.