chief strategy officer
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Discovered areas of improvement by generating weekly operational and sales reports.
- Observed each employee’s individual strengths and initiated mentoring program to improve areas of weakness.
- Assisted with marketing strategy creation and advertising initiatives to better promote facility to public.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.