Application Support Engineer Resume Examples

application support engineer

  • Contributed to continuous improvement and quality assurance tasks.
  • Supported software integration and implemented maintenance enhancements to bolster product development cycle.
  • Communicated with clients to define business objectives and present individualised solutions.
  • Communicated with clients to define business objectives and present individualized solutions.
  • Improved application performance through optimization of flow processes.
  • Addressed technical issues and guided end users through resolution.
  • Communicated technical development stages and provided design support to businesses and other stakeholders encouraging participation for on-time execution.

application support engineer

  • I Worked as Product Support Engineer for 3+ months for Airtel Money -Africa where I interacted and dealt with clients to resolve the issues.
  •  During my project, I learned Server Maintenance , enter commands and observe system functioning to verify correct operations and detect errors. and the internal working of our product with efficient time management skills where we have to work under stress and tight deadline. 
  • Engineered technical solutions to customer related queries on MATLAB, Graphics, Image Processing, Curve fitting and Optimization.
  • Tested and verified math functions in Fixed-point designer toolbox.

application support engineer

  • Provide monitoring, support, investigate, fault administration for application for Vodacom DRC and TZN
  • Assist software development and project team in identifying issues on the system application.
  • Maintenance of the application (new version installations, patches)
  • Perform scheduled daily, weekly monthly support tasks
  • Write SLA monthly reports for client (DRC and TZN) 
  • Manage weekly and monthly meetings with the client (DRC and TZN)
  • Write incident reports

application support engineer

  • Answered the client’s requests for assistance in order to provide top-notch support.
  • Deployed with two clients i.e Bharti Airtel & Jubilant Foodworks Limited.
  • To work on the different web based applications like Airtel PV and the POS Software.
  • Trained junior members of IT team regarding the support process and troubleshooting of  the client’s queries.
  • To provide the high level service deliveries to out end business users as per the B2B process.

application support engineer

  • A competent professional with 3 years of experience in Networking, HPUX, Linux, Oracle and Internal finance applications.
  • ITIL V3 foundation certified.
  • Worked on incident management, Major incident management, Cisco routers, switches, and change management.
  • Possess comprehensive knowledge of Microsoft Word, Excel, and Outlook.
  • Good experience in resolving tickets and system monitoring within SLA

application support engineer

  • Assisted in making improvements to device rollout procedures, raising screen imagery to 21 minutes, rather than three-hour downtime. The method introduced allows 45 + desktops to be pre-imaged in a single day, allowing on-demand tasks or instant recovery. This time saved by this change is a simple, positive outcome, as it reduces the effect of customer customers and the overall service level agreement. 
  • Helped customers through providing first and second level technical support, by answering calls, emails and Self-Service tickets from BD customers (which include hospitals in the US, Canada, and Australia) and assist them with issues that they are having with BD Pyxis™ products (Medical Equipment Servers, Consoles, Client Machines, and Workstations) such as da. This multichannel customer interactions platforms enabled a 24-hour support. 
  • Having knowledge in CRM/ERP systems such as SAP/SafeForce, enabled me to monitor and analyses all opened, in process, pending and closed tickets. This assist me to pull all reports which reflect frequency of reoccurring issues such as software (application errors), Network (communication issues, damaged Ethernet cables, faulty network cards) and Hardware (drawer failures, latch broken, sensors faulty, power cords damaged). Through this report BD is able to analyse and proffer solutions by improving on of software and hardware designs for better customer experience. This reduce 98 per cent of reoccurring problems. 
  • During the 2017 WannaCry ransomware attack. Some hospital using BD devices were attached or were found to be vulnerable. I assisted in deploying security patches on 300 plus devices in over 50 plus facilities, thereby reducing the impact of the ransomware attack. BD device security team which i assisted by working extensible with the Microsoft security team to stop or bring the level of impact to a minimum. This protected patient data and allowed the company to maintain its positions as one of the exceptional companies that protects patient data integrity HIPAA (Health Insurance Portability and Accountability Act of 1996). 
  • Handled problems through apt communication, probing, isolation to identify all issues relating to communications with network, application issues with BD applications/Microsoft OS and Hardware issues. Then use skills such as group policies configurations, Sybase/MySQL database manipulations, Java Scripts, network communication protocols troubleshooting tools (ports telnet, DNS and IP’s via using Wireshark, terminal and PowerShell) and reimaging OS to resolved customer issues. If peradventure issues could not be resolved, I ensured issues were escalated to product support engineering team. This helps BD always find root cause of issues and have customer relational team to maintain standard repo.  
  • When issues that could not be resolved remotely on BD devices occurred, I negotiated with customer on dispatching field service technicians on-site on time, and this caused little or no impact on customer management system. This provided customer with ability to rely on BD for its efficient customer service. This positively affected the high customer retain rate. 

application support engineer

  • Maintain records of daily updates, problems and remedial actions taken, or installation activities.
  • Exhibited strong technical aptitude and application expertise resulting in optimised performance, continuous improvement recommendations and product innovation.
  • Resolved product design, acquisition and launch concerns to achieve customer’s targeted business goals.
  • Gathered project requirements to ensure quality deliverables.

application support engineer

  • Gives Training and Support of  Web-based application (E-Office) at Election Commission of India on the payroll of SISL Infotech Pvt Ltd from Sept. 2017 to March 2018. 
  •  Gives Training and Support of  Web-based application RTI (Right to Information), cVIGIL application, Voter helpline mobile application and Suvidha web-based application at Election Commission of India on the payroll of SISL Infotech Pvt Ltd.
  • Maintained effective customer relationships and identified future business opportunities to support and strengthen corporation mission.
  • Managed system-wide operating system and software deployments, as well as any related upgrade problems.

senior application support engineer

  • Provide L2 support for All Transcription related Cbay Application.
  • Build test environments for highly complex releases and responsible for assigned UAT/Releases.
  • Participate in weekly Support meeting and maintain status reports on all ongoing Support tasks.
  • Participate in new product rollout, testing, and create additional training materials.
  • Working in production support (L2) to client on application, database and Testing. to guide and oversee the support and help desk teams. To be able to deliver on Service Level Agreement (SLA). 
  • Monitoring production systems running 24×7.
  • Provide server/database sizing and tuning inputs to clients/implementation team. Also includes assisting the production centers by taking the remote connection. This includes database maintenance, database updates and troubleshooting the problem with the Cbay Software’s.

application support engineer

  • Good experience in configuration of Various Comptel Eventlink modules. 
  • Monitoring and attending the daily CDR data polling issues from various switches. Responsible for ensuring the smooth polling of CDRs from various Switches location. 
  • Analysis of Failed CDRs.  
  • Resolving tickets in Remedy within SLA assigned.