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account specialist

  • Covered task for team member who are out, either approved or unapproved leaves
  • Covered for seasonal client task
  • Assisted on difficult cases before being escalated for supervisor for intervention
  • Acted as POC when team leader is out of the office
  • Coached team members on correct policies and procedures observed when covering for their cases/ task 
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account specialist

  • Principal purpose of an account specialist is to sell and manage all outlets in his sales territory.
  • Sales Planning
  • Muti-brand selling
  • Sales Promotions
  • Credit Management
  • Managing Wholesalers
  • Building goodlwill and customer relations
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senior account specialist

  • Handle calls from customers inquiring about technical, billing, or sales.
  • Perform payment investigations
  • Track vendor orders, and payments through the full lifecycle to ensure that they are processed in compliance with customer service levels.
  • Develops new accounts, maintains and grows existing accounts.
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account specialist

  • Confer with potential customers regarding hardware and networking needs and advise customers on the most suitable purchase opportunities.
  • Calculate purchase subtotals, taxes, and service costs for submission to customers
  • Monitor customer preferences and experiences to determine focus of sales efforts.
  • Direct, coordinate, and review activities between sales and service departments.
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account specialist

  • Taking Payment
  • Data entry and retrieval
  • balancing account and generating report
  • Monitoring Performance