5 Amazing ticket agent Resume Examples (Updated 2023) + Skills & Job Descriptions

Taking passengers’ tickets is a more important job than it may seem to be. After all, among your many duties is to ensure that the person attempting to board the plane is who they claim to be. You also act as an important defense against suspicious and dangerous passengers being able to board. Even as you keep a watchful eye out for anything that might go wrong, you offer great customer care to those who come through your line. Embarking on a job hunt can be a rough journey of its own, especially if you are not well-versed on how to create an excellent ticket agent resume. If your resume falls short, it may not get past applicant tracking systems. Even if it does, it still has to impress hiring managers within the few seconds they spend reviewing it. Our database of resources is here to help. Take a look at our expert tips and advice, find a great resume sample to guide you, and be well on your way to creating the quality resume you need for winning your next dream job.

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ticket agent: Resume Samples & Writing Guide

Professional Summary

Highly organized and customer service-oriented ticket agent with extensive experience in customer relations, ticket sales, and customer support. Possesses excellent communication and problem solving skills to ensure customer satisfaction.

Employment history

Chief Ticket Agent, JPMorgan Chase New York City, New York

March 2013 – Present

Provide accurate information on destinations and flight times
Provide customer service to passengers
Answer customer inquiries and resolve customer complaints

Ticket Agent, Lockheed Martin Bethesda, Maryland

September 2012 – February 2013

Issue tickets and boarding passes
Ensure compliance with relevant safety and security regulations
Process payments and refunds

Jr. Ticket Agent, Apple Cupertino, California

September 2011 – August 2012

Monitor ticket sales and make adjustments as needed
Assist with boarding process
Maintain accurate passenger records

Education

University of Washington, Seattle, Washington

Doctor of Veterinary Medicine, July, 2011

University of Washington, Seattle, Washington

Bachelor of Science in Radiologic Technology, July, 2007

Skills

Interpersonal

Critical Thinking

Risk Management

Reliability

System Monitoring

Database Management

Networking

Quality Assurance

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Employment history

Senior Ticket Agent, Google Mountain View, California

December 2019 – Present

Maintain accurate passenger records
Provide customer service to passengers
Issue tickets and boarding passes

Ticket Agent, Amazon Seattle, Washington

July 2018 – November 2019

Monitor ticket sales and make adjustments as needed
Ensure that tickets are properly scanned and validated
Provide information on airline policies and procedures

Junior Ticket Agent, AT&T Dallas, Texas

December 2017 – June 2018

Ensure compliance with relevant safety and security regulations
Provide information on airline policies and procedures
Monitor flight schedules and inform passengers of delays or cancellations

Education

Stanford University, Stanford, California

Master of Science in Medical Science, November, 2017

Stanford University, Stanford, California

Bachelor of Science in Nursing, November, 2013

Skills

Public Speaking

Flexibility

Documentation

Relationship Management.

Database Management

Operating Systems

Data Entry

Networking

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Employment history

Chief Ticket Agent, Microsoft Redmond, Washington

June 2022 – Present

Maintain accurate passenger records
Answer customer inquiries and resolve customer complaints
Monitor and update passenger lists

Ticket Agent, JPMorgan Chase New York City, New York

November 2021 – May 2022

Provide accurate information on destinations and flight times
Ensure compliance with relevant safety and security regulations
Process payments and refunds

Junior Ticket Agent, JPMorgan Chase New York City, New York

May 2021 – November 2021

Assist with boarding process
Ensure that tickets are properly scanned and validated
Process payments and refunds

Education

University of Illinois at Urbana, Urbana, Illinois

Master of Science in Health Administration, March, 2021

University of Illinois at Urbana, Urbana, Illinois

Bachelor of Science in Radiologic Technology, March, 2017

Skills

Time Management

Reporting

Research

Process Improvement

Quality Assurance

Data Entry

Computer Hardware

Customer Service

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Professional Summary

Highly organized and customer-service oriented ticket agent with extensive experience in the travel industry. Proven ability to provide accurate and timely service to customers while resolving any issues that arise.

Employment history

Chief Ticket Agent, JPMorgan Chase New York City, New York

September 2014 – Present

Monitor flight schedules and inform passengers of delays or cancellations
Monitor ticket sales and make adjustments as needed
Ensure compliance with relevant safety and security regulations

Associate Ticket Agent, Amazon Seattle, Washington

September 2013 – August 2014

Assist with boarding process
Process special requests for passengers (e.g. seating, meals, upgrades)
Answer customer inquiries and resolve customer complaints

Jr. Ticket Agent, Apple Cupertino, California

September 2012 – August 2013

Issue tickets and boarding passes
Monitor flight schedules and inform passengers of delays or cancellations
Provide accurate information on destinations and flight times

Education

Harvard University, Cambridge, Massachusetts

Doctor of Medicine, July, 2012

Harvard University, Cambridge, Massachusetts

Bachelor of Science in Radiologic Technology, July, 2008

Skills

Risk Management

Mentoring

Process Improvement

Visualization

Quality Assurance

Teamwork

Networking

Database Management

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Professional Summary

Highly organized and detail-oriented Ticket Agent with a proven track record of success in customer service roles. Proven ability to provide efficient and effective solutions to customer inquiries.

Employment history

Chief Ticket Agent, Amazon Seattle, Washington

October 2010 – Present

Monitor flight schedules and inform passengers of delays or cancellations
Ensure that tickets are properly scanned and validated
Maintain accurate passenger records

Associate Ticket Agent, Apple Cupertino, California

May 2009 – September 2010

Monitor flight schedules and inform passengers of delays or cancellations
Ensure that tickets are properly scanned and validated
Answer customer inquiries and resolve customer complaints

Entry Level Ticket Agent, Walmart Bentonville, Arkansas

October 2008 – April 2009

Provide information on airline policies and procedures
Monitor flight schedules and inform passengers of delays or cancellations
Monitor and update passenger lists

Education

University of Washington, Seattle, Washington

Certified Medical Receptionist, September, 2008

Skills

Negotiation

Time Management

Interpersonal

Computer Literacy

Teamwork

Cloud Computing

Database Management

Ticketing Software

Use This ticket agent Resume Template

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ticket agent Job Descriptions; Explained

If you're applying for an ticket agent position, it's important to tailor your resume to the specific job requirements in order to differentiate yourself from other candidates. Including accurate and relevant information that directly aligns with the job description can greatly increase your chances of securing an interview with potential employers.

When crafting your resume, be sure to use action verbs and a clear, concise format to highlight your relevant skills and experience. Remember, the job description is your first opportunity to make an impression on recruiters, so pay close attention to the details and make sure you're presenting yourself in the best possible light.

ticket agent / gondola lift operator

Tailored customer service to suit the needs of international clients.
Utilized knowledge of the Banff and Jasper National Parks to Assist clients with holiday planning.
Up selling ticket packages to meet target quotas.
Managing the influx of 5,000 customers daily during peak season.
General Maintenance and daily checks on the Gondola.
Liaised with the construction team to ensure a safe working environment during renovations.
Rigging machinery and heavy equipment for safe transport.

ticket agent

Greet and assist all customers in a prompt, friendly, courteous manner.
Announce both incoming and outbound flights.
Handle cash, credit cards, and personal check transactions with accuracy and properly account for all collections and conduct the appropriate airline closeout procedures.
Accept and process checked baggage weighing up to 100 lbs. and placed on conveyor belts.
Use airline computer systems to provide flight arrival and departure information, ticketing and flight boarding documents, lost or damaged baggage documentation.
Stand and work in one location for up to four hours at a time.
Work independently without direct supervision.

ticket agent

Properly handled cash by following the cash handling procedures.
Keeping work area neat and clean during shift.
Provide schedule, routing, transfer and current fare information to the customer.
Data entry, prepares accurate travel documents (tickets) by computer or hand written.
Accept payments for transaction required by cash, credit or debit card. Proving charge documents.
Give updates on schedules by monitors, information boards and/ or uses PA system to convey current information to customers.
Determine that ID and destination tags are attached to all baggage. Ensure baggage meets transportation requirements.

ticket agent

Information on bus ticket prices
Bus routes and schedules
Assist customers at kiosk and tagging bags
Making boarding annoucements

ticket agent

Verify price ticket information against the distribution sheet to ensure the accuracy of the SKU.
Tag incoming merchandise with warehouse identifications.
Prepare items for shipment by boxing and padding correctly.
Load and unload truck shipment.

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ticket agent / gondola lift operator Job Skills

For an ticket agent / gondola lift operator position, your job skills are a key factor in demonstrating your value to the company and showing recruiters that you're the ight fit for the role. It's important to be specific when highlighting your skills and ensure that they are directly aligned with the job requirements, as this can greatly improve your chances of being hired. By showcasing your relevant skills and experience, you can make a compelling case for why you're the best candidate for the job.

How to include technical skills in your resume:

Technical skills are a set of specialized abilities and knowledge required to perform a particular job effectively. Some examples of technical skills are data analysis, project management, software proficiency, and programming languages, to name a few.

Add the technical skills that will get hired in your career field with our simple-to-use resume builder. Select your desired resume template, once you reach the skills section of the builder, manually write in the skill or simply click on "Add more skills". This will automatically generate the best skills for your career field, choose your skill level, and hit "Save & Next."

Computer Hardware
Networking
Ticketing Software
Data Entry
Technical Support
Troubleshooting
System Administration
IT Security
System Monitoring
Customer Service
Teamwork
Microsoft Office
Security Protocols
Help Desk Support
Quality Assurance
Network Security
Database Management
Programming
Operating Systems
Cloud Computing

How to include soft skills in your resume:

Soft skills are non-technical skills that relate to how you work and that can be used in any job. Including soft skills such as time management, creative thinking, teamwork, and conflict resolution demonstrate your problem-solving abilities and show that you navigate challenges and changes in the workplace efficiently.

Add competitive soft skills to make your resume stand-out to recruiters! Simply select your preferred resume template in the skills section, enter the skills manually or use the "Add more skills" option. Our resume builder will generate the most relevant soft skills for your career path. Choose your proficiency level for each skill, and then click "Save & Next" to proceed to the next section.

Communication
Interpersonal
Leadership
Time Management
Problem Solving
Decision Making
Critical Thinking
Creativity
Adaptability
Teamwork
Organization
Planning
Public Speaking
Negotiation
Conflict Resolution
Research
Analytical
Attention to Detail
Self-Motivation
Stress Management
Collaboration
Coaching
Mentoring
Listening
Networking
Strategic Thinking
Negotiation
Emotional Intelligence
Adaptability
Flexibility
Reliability
Professionalism
Computer Literacy
Technical
Data Analysis
Project Management
Customer Service
Presentation
Written Communication
Social Media
Troubleshooting
Quality Assurance
Collaboration
Supervisory
Risk Management
Database Management
Training
Innovation
Documentation
Accounting
Financial Management
Visualization
Reporting
Business Acumen
Process Improvement
Documentation
Relationship Management.

How to Improve Your ticket agent / gondola lift operator Resume

Navigating resume pitfalls can mean the difference between landing an interview or not. Missing job descriptions or unexplained work history gaps can cause recruiters to hesitate. Let's not even talk about the impact of bad grammar, and forgetting your contact info could leave your potential employer hanging. Aim to be comprehensive, concise, and accurate.

Employment history

Chief Ticket Agent, Boeing Chicago, Illinois

December 2019 – May 2022

Monitor flight schedules and inform passengers of delays or cancellations
Process payments and refunds
Assist with boarding process

Ticket Agent, Boeing Chicago, Illinois

June 2018 – November 2019

Ensure compliance with relevant safety and security regulations
Ensure that tickets are properly scanned and validated
Process payments and refunds

Jr. Ticket Agent, JPMorgan Chase New York City, New York

January 2017 – May 2018

Assist passengers with check-in and baggage handling
Provide customer service to passengers
Issue tickets and boarding passes

Education

Massachusetts Institute of Technology, Boston, Massachusetts

Master of Science in Health Care Management, November, 2016

Massachusetts Institute of Technology, Boston, Massachusetts

Bachelor of Science in Health Care Administration, November, 2012

Skills

Process Improvement

Adaptability

Visualization

Organization

Help Desk Support

Security Protocols

System Monitoring

Teamwork

Provide your Contact Information and Address Year Gaps

Always explain any gaps in your work history to your advantage.

Key Insights

Employers want to know what you've accomplished, so make sure to explain any gaps using a professional summary.
Adding extra details and context to explain why you have a gap in your work history shows employers you are a good fit for the position.

How to Optimize Your ticket agent / gondola lift operator Resume

Keep an eye out for these resume traps. Neglecting to detail your job roles or explain gaps in your career can lead to unnecessary doubts. Grammar blunders can reflect negatively on you, and without contact information, how can employers reach you? Be meticulous and complete.

Employment history

Senior Ticket Agent, Microsoft Redmond, Washington

October 2016 – Present

Provide inaccurat information on destinatons and flight timess
Assistt with boarding processs
Processs paymentss and refundss

Ticket Agent, Apple Cupertino, California

October 2015 – September 2016

Assist passengers with check-in, and baggage handeling
Assist with boarding processs
Provide informations on airline policys and proceduress

Junior Ticket Agent, Apple Cupertino, California

May 2014 – September 2015

"I went to the store and bought some milk
I went to the store, and bought some milk,
I went to the store and bought some milk.

Education

University of Michigan, Ann Arbor, Michigan

Certified Nursing Assistant, March, 2014

Skills

Public Speaking

Technical

Time Management

Reporting

Troubleshooting

Data Entry

System Monitoring

Customer Service

Include Job Descriptions and Avoid Bad Grammar

Avoid sending a wrong first impression by proofreading your resume.

Key Insights

Spelling and typos are the most common mistakes recruiters see in resumes and by simply avoiding them you can move ahead on the hiring process.
Before submitting your resume, double check to avoid typos.

ticket agent / gondola lift operator Cover Letter Example

A cover letter can be a valuable addition to your job application when applying for an ticket agent / gondola lift operator position. Cover letters provide a concise summary of your qualifications, skills, and experience, also it also gives you an opportunity to explain why you're the best fit for the job. Crafting a cover letter that showcases your relevant experience and enthusiasm for the Accounts Payable role can significantly improve your chances of securing an interview.

Chief Ticket Agent
Google
Mountain View, California

To the respected Google Hiring Team

I am writing to express my interest in the Chief Ticket Agent role at Google. As a Ticket Agent with 12 years of experience in the field, I am confident that I have the necessary skills and expertise to succeed in this position.

As someone who has always been curious and eager to learn, I have pursued my education and gained experience in areas like Change Management to develop my skills in my work. This experience has given me the opportunity to lead major projects and provide my input in diverse areas, which have helped me gain a deeper understanding of the industry. I am excited to bring my passion and expertise to the role at this company and work towards achieving your organization's goals.

Thank you for considering my application for the Chief Ticket Agent role at your organization. I am dedicated to continuous improvement, and elated about the opportunity to join your team and work towards achieving our shared goals together.

Thank you for your time and consideration,
Evan Turner
995-299-9924
evanturner@inbox.com

Evan Turner

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