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ticket agent: Resume Samples & Writing Guide

Evan Turner 227 Oakwood Court, Lexington, MO 64067
[email protected]
995-299-9924

Professional Summary

 Highly organized and customer service-oriented ticket agent with extensive experience in customer relations, ticket sales, and customer support. Possesses excellent communication and problem solving skills to ensure customer satisfaction. 

Employment history

Chief Ticket Agent, JPMorgan Chase New York City, New York
March 2013 – Present
  • Provide accurate information on destinations and flight times
  • Provide customer service to passengers
  • Answer customer inquiries and resolve customer complaints
Ticket Agent, Lockheed Martin Bethesda, Maryland
September 2012 – February 2013
  • Issue tickets and boarding passes
  • Ensure compliance with relevant safety and security regulations
  • Process payments and refunds
Jr. Ticket Agent, Apple Cupertino, California
September 2011 – August 2012
  • Monitor ticket sales and make adjustments as needed
  • Assist with boarding process
  • Maintain accurate passenger records

Education

University of Washington, Seattle, Washington
Doctor of Veterinary Medicine, July, 2011
University of Washington, Seattle, Washington
Bachelor of Science in Radiologic Technology, July, 2007

Skills

Interpersonal
Critical Thinking
Risk Management
Reliability
System Monitoring
Database Management
Networking
Quality Assurance

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Ben Young 933 Evergreen Avenue, East Brooklyn, CT 06234
[email protected]
958-664-8688

Employment history

Senior Ticket Agent, Google Mountain View, California
December 2019 – Present
  • Maintain accurate passenger records
  • Provide customer service to passengers
  • Issue tickets and boarding passes
Ticket Agent, Amazon Seattle, Washington
July 2018 – November 2019
  • Monitor ticket sales and make adjustments as needed
  • Ensure that tickets are properly scanned and validated
  • Provide information on airline policies and procedures
Junior Ticket Agent, AT&T Dallas, Texas
December 2017 – June 2018
  • Ensure compliance with relevant safety and security regulations
  • Provide information on airline policies and procedures
  • Monitor flight schedules and inform passengers of delays or cancellations

Education

Stanford University, Stanford, California
Master of Science in Medical Science, November, 2017
Stanford University, Stanford, California
Bachelor of Science in Nursing, November, 2013

Skills

Public Speaking
Flexibility
Documentation
Relationship Management.
Database Management
Operating Systems
Data Entry
Networking
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Ike Young 576 Creekwood Drive, Oak Valley, NJ 08090
[email protected]
617-111-3825

Employment history

Chief Ticket Agent, Microsoft Redmond, Washington
June 2022 – Present
  • Maintain accurate passenger records
  • Answer customer inquiries and resolve customer complaints
  • Monitor and update passenger lists
Ticket Agent, JPMorgan Chase New York City, New York
November 2021 – May 2022
  • Provide accurate information on destinations and flight times
  • Ensure compliance with relevant safety and security regulations
  • Process payments and refunds
Junior Ticket Agent, JPMorgan Chase New York City, New York
May 2021 – November 2021
  • Assist with boarding process
  • Ensure that tickets are properly scanned and validated
  • Process payments and refunds

Education

University of Illinois at Urbana, Urbana, Illinois
Master of Science in Health Administration, March, 2021
University of Illinois at Urbana, Urbana, Illinois
Bachelor of Science in Radiologic Technology, March, 2017

Skills

Time Management
Reporting
Research
Process Improvement
Quality Assurance
Data Entry
Computer Hardware
Customer Service
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Francis Martin 455 Oakwood Court, Suissevale, NH 03254
[email protected]
741-446-1147

Professional Summary

 Highly organized and customer-service oriented ticket agent with extensive experience in the travel industry. Proven ability to provide accurate and timely service to customers while resolving any issues that arise. 

Employment history

Chief Ticket Agent, JPMorgan Chase New York City, New York
September 2014 – Present
  • Monitor flight schedules and inform passengers of delays or cancellations
  • Monitor ticket sales and make adjustments as needed
  • Ensure compliance with relevant safety and security regulations
Associate Ticket Agent, Amazon Seattle, Washington
September 2013 – August 2014
  • Assist with boarding process
  • Process special requests for passengers (e.g. seating, meals, upgrades)
  • Answer customer inquiries and resolve customer complaints
Jr. Ticket Agent, Apple Cupertino, California
September 2012 – August 2013
  • Issue tickets and boarding passes
  • Monitor flight schedules and inform passengers of delays or cancellations
  • Provide accurate information on destinations and flight times

Education

Harvard University, Cambridge, Massachusetts
Doctor of Medicine, July, 2012
Harvard University, Cambridge, Massachusetts
Bachelor of Science in Radiologic Technology, July, 2008

Skills

Risk Management
Mentoring
Process Improvement
Visualization
Quality Assurance
Teamwork
Networking
Database Management
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Simon Lewis 747 Hillside Drive, Waverly, IA 50677
[email protected]
618-435-2437

Professional Summary

 Highly organized and detail-oriented Ticket Agent with a proven track record of success in customer service roles. Proven ability to provide efficient and effective solutions to customer inquiries. 

Employment history

Chief Ticket Agent, Amazon Seattle, Washington
October 2010 – Present
  • Monitor flight schedules and inform passengers of delays or cancellations
  • Ensure that tickets are properly scanned and validated
  • Maintain accurate passenger records
Associate Ticket Agent, Apple Cupertino, California
May 2009 – September 2010
  • Monitor flight schedules and inform passengers of delays or cancellations
  • Ensure that tickets are properly scanned and validated
  • Answer customer inquiries and resolve customer complaints
Entry Level Ticket Agent, Walmart Bentonville, Arkansas
October 2008 – April 2009
  • Provide information on airline policies and procedures
  • Monitor flight schedules and inform passengers of delays or cancellations
  • Monitor and update passenger lists

Education

University of Washington, Seattle, Washington
Certified Medical Receptionist, September, 2008

Skills

Negotiation
Time Management
Interpersonal
Computer Literacy
Teamwork
Cloud Computing
Database Management
Ticketing Software
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ticket agent Job Descriptions; Explained

If you're applying for an ticket agent position, it's important to tailor your resume to the specific job requirements in order to differentiate yourself from other candidates. Including accurate and relevant information that directly aligns with the job description can greatly increase your chances of securing an interview with potential employers.

When crafting your resume, be sure to use action verbs and a clear, concise format to highlight your relevant skills and experience. Remember, the job description is your first opportunity to make an impression on recruiters, so pay close attention to the details and make sure you're presenting yourself in the best possible light.

6

ticket agent

  •  Greet passengers, clients and airline personnel in a courteous and professional manner. Reads and understands letters and numbers in order to accurately pre-screen passenger tickets and determine city destination/gate locations (International & Domestic destinations) from reference documents.
  •  Provide general information to passengers, give directions and flight information.
  •  Provide special services (courtesy chairs/bag carts) as required.
  •  Direct large pieces of luggage, pets and other checked articles too large to be dispatched in the baggage handling system to oversize.
  •  Summon the security supervisor and refer difficult or uncooperative passengers to security.
  •  Keep supervisor informed of needs and problems in assigned areas, maintain cleanliness of immediate work area and report maintenance needs. Project a positive image and respond to inquiries from clients, staff and public in a courteous manner.
  •  Utilize appropriate communications channels and maintain records, reports and files as required.
7

ticket agent

  • Processed order transactions and provided customers with detailed itineraries, tickets and receipts.
  • Input appropriate information into GABRIEL, AMADEUS and this kind of system, including customer reservations, payment sources and contact details.
  • Answered customer questions regarding merchandise and pricing. 
  • Must be in proper uniform or business attire as directed by company officials.
8

ticket agent

  • Collect fares from customers
  •  Identification badges must always be visible.
  •  Adhere to company policies and procedures and participate in achievement of company objectives.
  •  Utilize company and client equipment, supplies and resources in a conscientious, cost effective manner.
9

ticket agent

  • Book flights/ check luggage/ charge fees
  • Lison System and Le Sabre System 
  • Manage captain and flight paperwork
  • Assure flights depart on time
  • Customs and Immigration
1 2

ticket agent Job Skills

For an ticket agent position, your job skills are a key factor in demonstrating your value to the company and showing recruiters that you're the ight fit for the role. It's important to be specific when highlighting your skills and ensure that they are directly aligned with the job requirements, as this can greatly improve your chances of being hired. By showcasing your relevant skills and experience, you can make a compelling case for why you're the best candidate for the job.

How to include technical skills in your resume:

Technical skills are a set of specialized abilities and knowledge required to perform a particular job effectively. Some examples of technical skills are data analysis, project management, software proficiency, and programming languages, to name a few.

Add the technical skills that will get hired in your career field with our simple-to-use resume builder. Select your desired resume template, once you reach the skills section of the builder, manually write in the skill or simply click on "Add more skills". This will automatically generate the best skills for your career field, choose your skill level, and hit "Save & Next."

  • Computer Hardware
  • Networking
  • Ticketing Software
  • Data Entry
  • Technical Support
  • Troubleshooting
  • System Administration
  • IT Security
  • System Monitoring
  • Customer Service
  • Teamwork
  • Microsoft Office
  • Security Protocols
  • Help Desk Support
  • Quality Assurance
  • Network Security
  • Database Management
  • Programming
  • Operating Systems
  • Cloud Computing

How to include soft skills in your resume:

Soft skills are non-technical skills that relate to how you work and that can be used in any job. Including soft skills such as time management, creative thinking, teamwork, and conflict resolution demonstrate your problem-solving abilities and show that you navigate challenges and changes in the workplace efficiently.

Add competitive soft skills to make your resume stand-out to recruiters! Simply select your preferred resume template in the skills section, enter the skills manually or use the "Add more skills" option. Our resume builder will generate the most relevant soft skills for your career path. Choose your proficiency level for each skill, and then click "Save & Next" to proceed to the next section.

  • Communication
  • Interpersonal
  • Leadership
  • Time Management
  • Problem Solving
  • Decision Making
  • Critical Thinking
  • Creativity
  • Adaptability
  • Teamwork
  • Organization
  • Planning
  • Public Speaking
  • Negotiation
  • Conflict Resolution
  • Research
  • Analytical
  • Attention to Detail
  • Self-Motivation
  • Stress Management
  • Collaboration
  • Coaching
  • Mentoring
  • Listening
  • Networking
  • Strategic Thinking
  • Negotiation
  • Emotional Intelligence
  • Adaptability
  • Flexibility
  • Reliability
  • Professionalism
  • Computer Literacy
  • Technical
  • Data Analysis
  • Project Management
  • Customer Service
  • Presentation
  • Written Communication
  • Social Media
  • Troubleshooting
  • Quality Assurance
  • Collaboration
  • Supervisory
  • Risk Management
  • Database Management
  • Training
  • Innovation
  • Documentation
  • Accounting
  • Financial Management
  • Visualization
  • Reporting
  • Business Acumen
  • Process Improvement
  • Documentation
  • Relationship Management.

How to Improve Your ticket agent Resume

Navigating resume pitfalls can mean the difference between landing an interview or not. Missing job descriptions or unexplained work history gaps can cause recruiters to hesitate. Let's not even talk about the impact of bad grammar, and forgetting your contact info could leave your potential employer hanging. Aim to be comprehensive, concise, and accurate.

Vic Smith 17 Highview Drive, Templeville, MD 21649

Employment history

Chief Ticket Agent, Boeing Chicago, Illinois
December 2019 – May 2022
  • Monitor flight schedules and inform passengers of delays or cancellations
  • Process payments and refunds
  • Assist with boarding process
Ticket Agent, Boeing Chicago, Illinois
June 2018 – November 2019
  • Ensure compliance with relevant safety and security regulations
  • Ensure that tickets are properly scanned and validated
  • Process payments and refunds
Jr. Ticket Agent, JPMorgan Chase New York City, New York
January 2017 – May 2018
  • Assist passengers with check-in and baggage handling
  • Provide customer service to passengers
  • Issue tickets and boarding passes

Education

Massachusetts Institute of Technology, Boston, Massachusetts
Master of Science in Health Care Management, November, 2016
Massachusetts Institute of Technology, Boston, Massachusetts
Bachelor of Science in Health Care Administration, November, 2012

Skills

Process Improvement
Adaptability
Visualization
Organization
Help Desk Support
Security Protocols
System Monitoring
Teamwork

Provide your Contact Information and Address Year Gaps

Always explain any gaps in your work history to your advantage.

Key Insights
  • Employers want to know what you've accomplished, so make sure to explain any gaps using a professional summary.
  • Adding extra details and context to explain why you have a gap in your work history shows employers you are a good fit for the position.

How to Optimize Your ticket agent Resume

Keep an eye out for these resume traps. Neglecting to detail your job roles or explain gaps in your career can lead to unnecessary doubts. Grammar blunders can reflect negatively on you, and without contact information, how can employers reach you? Be meticulous and complete.

Nathan Martin 797 Cedar Avenue, Beach City, TX 77523
[email protected]
981-619-6153

Employment history

Senior Ticket Agent, Microsoft Redmond, Washington
October 2016 – Present
  • Provide inaccurat information on destinatons and flight timess
  • Assistt with boarding processs
  • Processs paymentss and refundss
Ticket Agent, Apple Cupertino, California
October 2015 – September 2016
  • Assist passengers with check-in, and baggage handeling
  • Assist with boarding processs
  • Provide informations on airline policys and proceduress
Junior Ticket Agent, Apple Cupertino, California
May 2014 – September 2015
  • "I went to the store and bought some milk
  • I went to the store, and bought some milk,
  • I went to the store and bought some milk.

Education

University of Michigan, Ann Arbor, Michigan
Certified Nursing Assistant, March, 2014

Skills

Public Speaking
Technical
Time Management
Reporting
Troubleshooting
Data Entry
System Monitoring
Customer Service

Include Job Descriptions and Avoid Bad Grammar

Avoid sending a wrong first impression by proofreading your resume.

Key Insights
  • Spelling and typos are the most common mistakes recruiters see in resumes and by simply avoiding them you can move ahead on the hiring process.
  • Before submitting your resume, double check to avoid typos.

ticket agent Cover Letter Example

A cover letter can be a valuable addition to your job application when applying for an ticket agent position. Cover letters provide a concise summary of your qualifications, skills, and experience, also it also gives you an opportunity to explain why you're the best fit for the job. Crafting a cover letter that showcases your relevant experience and enthusiasm for the Accounts Payable role can significantly improve your chances of securing an interview.



Evan
Turner [email protected]
995-299-9924
227 Oakwood Court, Lexington, MO
64067

Chief Ticket Agent
Google
Mountain View, California

To the respected Google Hiring Team


I am writing to express my interest in the Chief Ticket Agent role at Google. As a Ticket Agent with 12 years of experience in the field, I am confident that I have the necessary skills and expertise to succeed in this position.


As someone who has always been curious and eager to learn, I have pursued my education and gained experience in areas like Change Management to develop my skills in my work. This experience has given me the opportunity to lead major projects and provide my input in diverse areas, which have helped me gain a deeper understanding of the industry. I am excited to bring my passion and expertise to the role at this company and work towards achieving your organization's goals.


Thank you for considering my application for the Chief Ticket Agent role at your organization. I am dedicated to continuous improvement, and elated about the opportunity to join your team and work towards achieving our shared goals together.


Thank you for your time and consideration,
Evan Turner
995-299-9924
[email protected]

Evan Turner






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Resume Design Tips and Tricks

Resume Design Tips and Tricks

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Create an awesome resume that meets the expectations of potential employers with our selection of professional, field-tested resume templates.
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